Sifiso Mndeni

Internet Cafe

12.2022 - 01.2023

Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Building a network of contact through referrals.
Enquired about customer satisfaction, anticipated additional needs and happily fulfilled.
Assisting students with NSFAS applications and Tertiary Institutions applications, providing information of proper paperwork or documents should be provided.
Handling customer complaints and solving issues promptly.
Reaching and surpassing monthly sales projections
Attending sales and training meetings as necessary
Consistently looking for opportunities to gain new customers and answer inbound calls, email and prospective students that walk into the Cafe
Assist student with admission and registration process to ensure appropriate guidance is provided regarding programme and qualification
Provides prospective students with the highest level of customer service through effective phone,computer, email and face‑to‑face communication.
Improved employee productivity with effective time management strategies for daily tasks.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.