Sifiso David Mlangeni
Information Technology (A+) And (N+)
Newcastle
Summary
Experienced and results-oriented Store Manager with three years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. I am a very driven individual who thrives on achieving my goals no matter the challenge. I have the ability to work out complex tasks and I am passionate about computers and IT gadgets. In the past year I have acquired the training skills of International Computer Driver’s License at Ekurhuleni West College. I am eager to learn and grow as an individual as I keep an open-mind and continue to challenge myself to reach greater heights
Overview
4
4
years of professional experience
2
2
Languages
Work History
Store Manager
Levingers Dry Cleaning
01.2017 - 01.2021
- Fulfilled all retail store duties in a high-end sales outlet. Handled customer-service including all sales, and inventory management.
- Maintained high-level product knowledge. Received 95% positive marks for conveying product features and benefits.
- Built customer loyalty through fostering stronger relationships.
- Retained average repeat-customer scores 21% higher than other associates.
- Used expert level communications skills to zero in on true customer needs
- Maintaining accurate statistical and financial records
- Responsible for handling all sales activities.
- Supervised a team of seven customer service agents and decrease handling time by 20%.
Education
International Computer Drivers Licence - ICDL, Modules: System analysis & Design, Computer hardware & Software, Principles of computer programming, Project management
Ekurhuleni West College
Grade 12 - English, IsiZulu, Math’s Literacy, Economics, Life Orientation, Accounting, Business Studies
Cacamezela Secondary School
Skills
Microsoft Office package: Microsoft Word, Excel, Access
Database operation: Microsoft Office Access, Oracle 8i
Understanding key concepts relating to ICT, computers, devices and software
Adjusting the main operating system settings and use built-in help features
File and folder management
Understanding network concepts and connection options
Data protection, devices malware and the importance of backing up data
Recognising and considering green IT, accessibility and user health
References
References available on request
Timeline
Store Manager
Levingers Dry Cleaning
01.2017 - 01.2021
International Computer Drivers Licence - ICDL, Modules: System analysis & Design, Computer hardware & Software, Principles of computer programming, Project management
Ekurhuleni West College
Grade 12 - English, IsiZulu, Math’s Literacy, Economics, Life Orientation, Accounting, Business Studies
Cacamezela Secondary School