Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Sifiso David Mlangeni

Sifiso David Mlangeni

Information Technology (A+) And (N+)
Newcastle

Summary

Experienced and results-oriented Store Manager with three years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction. I am a very driven individual who thrives on achieving my goals no matter the challenge. I have the ability to work out complex tasks and I am passionate about computers and IT gadgets. In the past year I have acquired the training skills of International Computer Driver’s License at Ekurhuleni West College. I am eager to learn and grow as an individual as I keep an open-mind and continue to challenge myself to reach greater heights

Overview

4
4
years of professional experience
2
2
Languages

Work History

Store Manager

Levingers Dry Cleaning
01.2017 - 01.2021
  • Fulfilled all retail store duties in a high-end sales outlet. Handled customer-service including all sales, and inventory management.
  • Maintained high-level product knowledge. Received 95% positive marks for conveying product features and benefits.
  • Built customer loyalty through fostering stronger relationships.
  • Retained average repeat-customer scores 21% higher than other associates.
  • Used expert level communications skills to zero in on true customer needs
  • Maintaining accurate statistical and financial records
  • Responsible for handling all sales activities.
  • Supervised a team of seven customer service agents and decrease handling time by 20%.

Education

International Computer Drivers Licence - ICDL, Modules: System analysis & Design, Computer hardware & Software, Principles of computer programming, Project management

Ekurhuleni West College

Grade 12 - English, IsiZulu, Math’s Literacy, Economics, Life Orientation, Accounting, Business Studies

Cacamezela Secondary School

Skills

Microsoft Office package: Microsoft Word, Excel, Access

References

References available on request

Timeline

Store Manager

Levingers Dry Cleaning
01.2017 - 01.2021

International Computer Drivers Licence - ICDL, Modules: System analysis & Design, Computer hardware & Software, Principles of computer programming, Project management

Ekurhuleni West College

Grade 12 - English, IsiZulu, Math’s Literacy, Economics, Life Orientation, Accounting, Business Studies

Cacamezela Secondary School
Sifiso David MlangeniInformation Technology (A+) And (N+)