Sifiso Arthur Hlamvana
Technical Support
Cape Town
Summary
A responsible young man who is enthusiastic with great interpersonal skills. Thinking and reasoning while remaining objective and outcome focused. Great on interpersonal skills. Good in communication and organizational skills. Passionate, enthusiastic, and dedicated person in everything that I do. A leader by nature Think and reason while remaining objective and take well informed decision. Communicate across languages, races, cultural and status boundaries. Lay down firm ruling and exercise caution and ensure compliance. Remain calm when under pressure. Work equally well with others when called upon to do so. Adapt well to a new environment. Catch up on the new technology.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Warehouse Storeperson
PepsiCo
03.2025 - Current
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Managed incoming shipments, verifying contents against purchase orders before logging into the inventory system accurately and promptly.
- Contributed to cost reduction efforts by identifying areas of waste or inefficiency within the warehouse process flow.
- Expedited order processing through proficient use of warehouse equipment such as forklifts, pallet jacks, and barcode scanners.
Senior Service Desk Analyst
Dimension Data
05.2020 - 04.2023
- Focus on ensuring all lines of support for more complex incidents, requests, events, and/or problems through the effective coaching and training of IT Technical Support Engineers.
- Undertake regular reviews to ensure that the assigned infrastructure is configured, installed, tested, and operational. Ensure that the software is installed and configured in line with business requirements.
- Proactively identify problems, events, incidents, and errors prior to or when they occur.
- Foster good relationships with all stakeholders including vendors, carriers, and colleagues.
- Resolve calls and identify the root cause of incidents, events, and problems to ensure proactive future management.
- Ensure the efficient and comprehensive resolution of incidents, problems, events, and requests.
- Report and escalate complex issues to 3rd party vendors.
- Provide continuous feedback to clients, affected parties and update all systems and/or portals as prescribed by NTT Limited procedures.
- Proactively support the service desk by receiving calls and incidents, problems, requests, and events when required.
- Ensure the resolution and recovery of an incident in line with the relevant processes and service level agreements.
- Update incidents, requests, problems, and/or events with progress and resolution details.
Service Desk Agent
Merchants a Dimension Data division Internet Solutions
05.2019 - 12.2020
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Mcard and Online Support Agent
Makro Head Office
05.2018 - 04.2020
- Managing and prioritizing incoming requests, via different channels.
- Effectively monitor the status of incidents reported, escalating, and updating the team as necessary to ensure interruptions to service are resolved in a timely and efficient manner to agreed SLA's.
- Handle and communicate unexpected application and infrastructure outages using IT tools and effective communicating with end users.
- Interfaces with users of technology, employing a high degree of tact and diplomacy, and efficiency to promote a positive image of the department.
- Perform system installation, configuration, and patch management.
- Identify, recommend, and participate in the development of end user training programs to increase computer literacy and self-sufficiency.
Support Agent
BCX /UCS Solution
10.2017 - 12.2017
- Offering assistance to customers to ensure they find the right product/service.
- Communicating with customers by email, phone.
- Investigating and solving customer problems; some are rather easy, but you will occasionally face a complicated issue.
- Refer customers to senior staff when necessary.
- Provide customers with refunds.
- Creating a new feedback procedure for clients or improving upon the existing model.
- Learning about your company's products/services and remaining up to date with any changes.
- Meeting with management to discuss possible improvements to the company's customer service.
Education
High School Diploma - Mathematics, English Home Language, Xhosa First Additional Language, Life Orientation, Tourism, Business Studies, Computer Applications Technology
Kings College High School
01.2013 - 01.2015
Diploma - Business Communication, Business Mathematics, Business Law, End-User Computing, Project Management, Management Principles, Accounting and Finance, Marketing
MANCOSA
01.2016 - 01.2017
Skills
Customer Service
Problem Solving
Positive Attitude
Account Management
Product Promotion
Product Recommendation
Data Gathering
Leadership Skills
Communication Skills
Interpersonal Skills
Planning
Organizing
Scheduling
Report Writing
Time Management
Analytical Skills
Critical Thinking
Teamwork
Resilience
Project Management
Conflict Resolution
Computer Skills
MS Office
Typing
Configuration
Troubleshooting
Certification
CIBM
Hobbies
- Writing or blogging, Travel, Art
- Gaming, Making or listening to music
- Exercising and healthcare
- Cooking or baking
References
The following have agreed to be my
references:
PEPSICO (PIONEER FOODS) MANAGER
MR G GANGA
CELL: 0842262998
EMAIL: GAKEEM.GANGA@PEPSICO.COM
DIMENSION DATA INTERNET SOLUTIONS GSC MANAGER
MR R PADAYACHEE
CELL: 072 458 2648
EMAIL ADDRESS:
RYAN.PADAYACHEE@DIMENSIONDATA.COM
COMPUTER APPLICATIONS TECHNOLOGY TEACHER
MR R ZINYEMBA
CELL: 038 792 46593
EMAIL ADDRESS: RIE.ZINYEMBE@GMAIL.COM
MAKRO NATIONAL CONTACT CENTRE MANAGER
MISS L SEKELE
CELL: 073 6385643
EMAIL ADDRESS: LERATO_SEKELE@YAHOO.COM
GRADE 12 TEACHER
MR M DLAMINI
CELL: 078 856 8899
EMAIL ADDRESS: MSODLAMN@GMAIL.COM
Timeline
Warehouse Storeperson
PepsiCo
03.2025 - Current
Senior Service Desk Analyst
Dimension Data
05.2020 - 04.2023
Service Desk Agent
Merchants a Dimension Data division Internet Solutions
05.2019 - 12.2020
Mcard and Online Support Agent
Makro Head Office
05.2018 - 04.2020
Support Agent
BCX /UCS Solution
10.2017 - 12.2017
Diploma - Business Communication, Business Mathematics, Business Law, End-User Computing, Project Management, Management Principles, Accounting and Finance, Marketing
MANCOSA
01.2016 - 01.2017
High School Diploma - Mathematics, English Home Language, Xhosa First Additional Language, Life Orientation, Tourism, Business Studies, Computer Applications Technology
Kings College High School
01.2013 - 01.2015