Open To Work
Sieyaam Mehmood
19 Drakenstein Circle Bishop Lavis Cape Town
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Baddie's Sopkombuis 215-424 NPO
Cape Town
06.2024 - 01.2026
- Provided administrative support to various departments within the organization.
- Provided assistance during special projects or events as needed.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Coordinated internal meetings, including scheduling, logistics, and catering.
- Made copies, sent emails and handled all incoming and outgoing correspondence.
- Acted as a liaison between different organizations to facilitate communication and project collaboration.
- Conducted research and summarized findings for executive review, supporting decision-making processes.
- Assisted in the preparation of presentations, reports and other documents as needed.
Customer Service and Claims Champion (Eng&Afr)
Telesure Investment Holdings
Cape Town
09.2019 - 12.2022
- Maintained confidentiality of policyholder information in compliance with FSCA regulations.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Efficient upselling on policies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Evaluated claims based on policy coverage and company guidelines.
- Managed end‑to‑end building claims, from first notification of loss through settlement,
- ensuring strict SLA adherence.
- Provided empathetic, bilingual support to policyholders, accurately capturing incident details and mitigating potential fraud.
- •Collaborated with assessors, repairers and underwriters to expedite claim resolutions, maintaining an average customer satisfaction score above 90%.
Sales Agent
Mango 5 (Telesure Campaign)
Cape Town
12.2017 - 06.2019
- Outbound sales of short‑term insurance products (Auto & General, 1st for Women), consistently
- exceeding monthly targets by 15%.
- Applied consultative selling techniques to match cover to customer needs, achieving a 70% quote‑to‑sale conversion rate.
- Maintained accurate customer records and ensured compliance with FAIS & TCF principles.
Student Advisor
Oxbridge Academy
Stellenbosch
10.2016 - 05.2017
- Guided students in selecting suitable courses and programs for their goals.
- Provided academic advising to enhance student understanding of pathways and requirements.
- Counseled students on how to select appropriate courses for their major program of study.
- Researched college policies, procedures, regulations, and curriculum requirements.
Citizen Service Ambassador for WCG
SA-Commercial
Cape Town
01.2014 - 01.2016
- Resolved citizen inquiries and complaints effectively and promptly.
- Documented citizen interactions for future reference and follow-up.
- Delivered frontline support for all Western Cape Government departments, including vehicle licensing department and rental housing tribunal.
- • Achieved call quality scores above 95% through adherence to scripts and customer‑centric communication.
Education
La Rochelle Girls' High School
PaarlSkills
Claims Processing & FNOL Customer Service Excellence Policy Administration Sales & Upselling
Call‑Centre Operations MS Office & CRM Systems Multilingual: English, Afrikaans, German Problem
Solving Time Management Team Collaboration
- Attention to detail
- Effective communication
- Conflict resolution
- KPI monitoring
- Research and due diligence
- Call center experience
- Complaint handling
- Customer focus
- Inter-department collaboration
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
German
Advanced (C1)
C1
Certification
- Class of Business (Moonstone)80 %
- RE5 (Moonstone) 86%
References
References available upon request.
Timeline
Administrative Coordinator
Baddie's Sopkombuis 215-424 NPO
06.2024 - 01.2026
Customer Service and Claims Champion (Eng&Afr)
Telesure Investment Holdings
09.2019 - 12.2022
Sales Agent
Mango 5 (Telesure Campaign)
12.2017 - 06.2019
Student Advisor
Oxbridge Academy
10.2016 - 05.2017
Citizen Service Ambassador for WCG
SA-Commercial
01.2014 - 01.2016
La Rochelle Girls' High School