CRM dynamics
Sidwel Soetsang
Career Advisor
Bergbron,GP
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Career Guidance Counselor
Regenesys Business School
03.2025 - Current
- Advocated for additional funding resources from school administration; secured grants that supported new program initiatives like mentoring schemes or online learning tools.
- Organized job shadowing opportunities to provide students with real-world experiences in various industries.
- Evaluated student assessments and aptitude tests to identify strengths, interests, and suitable career choices.
- Addressed academic performance issues by identifying barriers to success and creating targeted action plans for improvement.
- Established connections with local businesses for internship placements, increasing practical work experience opportunities for students.
Operations Supervisor ( Internship)
Gauteng Office Of The Premier
08.2022 - 11.2023
- Enforcing service delivery by all Gauteng departments
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment and calls waiting
- Ensure adherence to policies for attendance, established procedures
- Keep directors informed on issues and problems
- Prepare monthly/annual results and performance reports
- Campaigns: Anti-substance abuse, Merafong disaster, Crime wardens and Health
Administrative Assistant (Temp)
Meyerton High School
01.2021 - 08.2022
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Sales Consultant
Platinum Life
08.2019 - 11.2020
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed strong rapport with customers and created positive impression of business.
Assistant Manager/ Stock Controller
Guess jeans
04.2016 - 11.2018
- Oversaw store opening procedures, ensuring a clean and organized environment for customers upon arrival.
- Managed inventory levels to ensure optimal stock levels and minimize waste.
- Enhanced employee performance through regular coaching, feedback, and training sessions.
- Resolved customer inquiries effectively by offering prompt assistance and knowledgeable guidance on products or services offered at the store.
- Assisted in recruiting top talent, conducting interviews, and making hiring recommendations to management.
- Assisted in the successful launch of new products, creating eye-catching displays and promotional materials.
- Contributed to increased sales by providing exceptional customer service and product knowledge.
- Handled daily cash reconciliation, maintaining accurate financial records for the store.
- Implemented loss prevention strategies, resulting in decreased shrinkage rates for the store.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Received new stock and input values into computer system.
Junior Marketing Manager
Imbali Combined School
01.2013 - 12.2015
- Enhanced schools reputation through successful public relations initiatives and positive media coverage.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Learner enrollment
- Fundraising initiatives with SA lotto and Nedbank
- Introduced the smart-board learning system before it was introduced to public schools
Brand Ambassador
Capitec
03.2008 - 12.2010
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Communicated product information with confidence and educated consumers about company.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Conducted radio interviews
Education
Bachelor of Law - Law
Regenesys Business School
Sandton, South Africa 04.2001 -
Certificate - Accounting Practices
National school of government - South Africa
Online 01.2022 - 05.2023
Matric - High School
holy family college parktown johannesburg
Parktown 01.2003 - 04.2007
Skills
Call Center Administration
Training and Development (HR)
System Monitoring
Troubleshooting
Business Process
Oral Communication
Customer Interaction
Phone Etiquette
Leadership
Time management
Adaptability
Computer literate
Transferable skills
Certification
OPSWAT Introduction to Critical Infrastructure Protection (ICIP), OPSWAT, 02/2023, 02/2024
Software
Microsoft
Zoom
Timeline
Career Guidance Counselor
Regenesys Business School
03.2025 - Current
Operations Supervisor ( Internship)
Gauteng Office Of The Premier
08.2022 - 11.2023
Administrative Assistant (Temp)
Meyerton High School
01.2021 - 08.2022
Sales Consultant
Platinum Life
08.2019 - 11.2020
Assistant Manager/ Stock Controller
Guess jeans
04.2016 - 11.2018
Junior Marketing Manager
Imbali Combined School
01.2013 - 12.2015
Brand Ambassador
Capitec
03.2008 - 12.2010
Bachelor of Law - Law
Regenesys Business School
04.2001 -
Certificate - Accounting Practices
National school of government - South Africa
01.2022 - 05.2023
Matric - High School
holy family college parktown johannesburg
01.2003 - 04.2007