Dynamic and dedicated administrative professional with a proven track record in fast-paced office environments, consistently delivering exceptional support while managing diverse clerical tasks. Recognized for a strong work ethic and commitment to continuous learning, with a proactive approach to embracing new challenges that foster personal and professional growth. Detail-oriented with exceptional communication and project management skills, adept at efficiently handling multiple tasks while identifying and addressing issues. Seeking a full-time position that leverages interpersonal skills, effective time management, and problem-solving abilities in a challenging and rewarding setting.
Hi, I’m
Siduduzo Shezi
Seafreight Operations
Durban
Summary
Overview
2026
years of professional experience
9
Certifications
3
Languages
Work History
SCT Supply chain solutions
Seafreight Operations
01.2023 - Current
Job overview
- Administrative Support: Handling data entry, filing, and maintaining records.
- Communication: Coordinating with different departments, responding to emails, and managing phone calls.
- Logistics and Scheduling: Assisting with scheduling meetings, deliveries, or shipments.
- Inventory Management: Tracking supplies and placing orders when necessary.
- Documentation: Preparing reports, invoices, and other operational documents.
- LEARNERSHIP
- Coordinated daily logistics operations, ensuring timely processing of shipments and enhancing service delivery efficiency.
- Managed inventory data entry into the tracking system, resulting in improved accuracy and reduced discrepancies.
- Assisted in preparing documentation for shipments, contributing to streamlined operations and increased compliance.
- Monitored supply levels and restocked materials, preventing shortages and maintaining uninterrupted workflow.
- Supported cross-functional teams by facilitating communication and collaboration, fostering a cohesive work environment.
- Conducted quality checks on incoming supplies, ensuring compliance with company standards and specifications.
- Responded to inquiries from callers seeking information.
- Provided administrative support during peak periods or absences of key personnel; adapted quickly to changing demands without compromising productivity levels across various teams/departments within the organization.
- Promoted a culture of continuous improvement by actively participating in process review initiatives, sharing insights/feedback for refining existing workflowspractices.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
The Pencil Club
Concierge
01.2023 - 01.2023
Job overview
- Greet members and guests as they enter the club.
- Take bookings for members when they want to book a venue at the club.
- Make sure that the guestlist is updated as accurate as possible to avoid issues when guests come to the club.
- Make booking requests for our members in the hotels which we have partnered with.
- Take calls and transfer to relevant departments in the club.
- Liaise with our members If they are invited for any special event in the club.
- Provided exceptional guest service by addressing inquiries and resolving issues, enhancing overall visitor satisfaction.
- Coordinated transportation and reservations for guests, ensuring seamless experiences and timely arrivals at events.
- Managed concierge desk operations, efficiently handling requests to optimize service delivery and improve guest interactions.
- Developed a network of local service providers, facilitating personalized recommendations and exclusive access for guests.
- Implemented feedback collection processes to identify areas for service improvement, driving enhancements in guest experiences.
- Assisted in organizing and executing special events, contributing to successful gatherings that elevated guest engagement.
- Trained new staff on concierge best practices, fostering a knowledgeable team dedicated to exceptional service.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
The Pencil Club
Doormen
01.2022 - 01.2022
Job overview
- Doormen also provide courtesy services such as opening and closing doors, operating elevators, screening visitors, and accepting package.
- Quickly set up and make sure the working station looks neat and tidy.
- Make sure the carpet looks clean and presentable for the club members and guests.
- Make sure there is always a guestlist
- Greeting and call the elevators for our members and guests when they arrive.
- If a guest comes verify their name on the guestlist if they are invited to the club, if not verify with concierge if they should be given access upstairs.
- When guests leave assist them with directions to the pay stations.
- Maintained a secure environment by monitoring entry points and verifying guest identities at all times.
- Provided exceptional customer service by greeting guests warmly and assisting with inquiries and special requests.
- Conducted regular patrols of the premises to ensure safety and report any suspicious activities promptly.
- Managed packages efficiently, ensuring timely delivery to residents and maintaining organized storage areas.
- Trained new staff on operational procedures and security measures, promoting consistency and high service standards.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Directed traffic and kept property frontage free for guests.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Examined doors, windows and gates to verify security.
- Responded quickly to emergency situations to assess and deflect issues.
The Pencil Club
Cleaner - Team Leader
01.2021 - 01.2021
Job overview
- Do basic cleaning around the club while the club is operating.
- Check the restrooms during the day to make sure they are always at a great state and there are enough hand towels for our members and guests.
- Make sure there is always enough hand soap and hand lotion.
- Make sure the sauna room is always clean.
- Make sure that polish is applied to all the places with a gold finish.
- Do deep cleaning in all the rooms once the club is closed.
- Maintained cleanliness and sanitation in designated areas, ensuring a safe and hygienic environment for all visitors.
- Restocked cleaning supplies and materials regularly, preventing shortages and ensuring operational efficiency in daily tasks.
- Followed established cleaning protocols to uphold high standards of cleanliness, contributing to a positive visitor experience.
- Assisted in organizing cleaning schedules, optimizing workflows, and enhancing the overall efficiency of team operations.
- Conducted routine inspections of facilities, identifying maintenance needs and reporting issues to ensure prompt resolution.
- Collaborated with team members to implement best practices in cleaning techniques, fostering a cohesive work environment.
- Trained new staff on cleaning procedures and safety protocols, facilitating a smooth onboarding process and enhancing team effectiveness.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
Specialized services group
Cleaner and driver
01.2020 - 01.2020
Job overview
- Do basic cleaning duties in the regional office and make sure that hand soap, air freshener and sanitizer are at the right levels on their dispensers.
- Assist manager with extra tasks.
- Deliver working materials/tools to all Durban sites every month.
- Do deep cleaning of carpets on when a client requests it.
- Do collection of hygiene products, once collected store them in special boxes and make sure they are ready for collection.
- Do installations of handwash dispensers, air fresheners etc.
- LEARNERSHIP
- Maintained cleanliness and organization in various environments, ensuring compliance with health and safety standards.
- Operated vehicles safely and efficiently to transport goods and personnel between designated locations.
- Conducted routine inspections of cleaning supplies and equipment, promptly reporting any deficiencies to management.
- Assisted in the setup and breakdown of events, ensuring all areas were cleaned and restored to original condition.
- Implemented effective cleaning techniques, resulting in improved efficiency and reduced time spent on tasks.
- Collaborated with team members to streamline cleaning processes, enhancing overall productivity and service quality.
- Trained new staff on cleaning protocols and vehicle operation, fostering a culture of safety and efficiency.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Provided assistance to other staff members with cleaning of difficult areas.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed all relevant traffic laws and safety regulations.
SA Landside
Warehouse Receiving Controller
01.2018 - 01.2019
Job overview
- A Receiving Clerk is responsible for tracking and maintaining the inventory of any physical goods that come into or go out from your business. They ensure each item has an accurate count and check if anything is missing/damaged on arrival.
- Manage and account for all forklift drivers, receiving tally clerks and general workers on site.
- Check which containers are on site.
- Give instructions to tally clerks on which containers to open.
- Create identification stickers for tally clerks to put on the cargo they are receiving.
- Check if the tally sheet ties up with the packing list.
- Do daily pallet counts in the morning and before shift ends and send it to the finance department.
- Check which cargo to expect in the following week so space can be organized inside the warehouse.
- Make sure physical cargo in the warehouse matches what is in the system.
- Collaborated with cross-functional teams to optimize the workflow of incoming goods, contributing to improved overall operational performance.
- Managed the organization of received materials in the warehouse, ensuring optimal space utilization and easy accessibility for operations.
- Utilized warehouse management systems to track and document received items, supporting accurate inventory records and reporting.
- Mentored junior staff members, fostering a positive work environment conducive to professional growth and development.
- Established robust internal control framework, minimizing the risk of fraud and ensuring compliance with regulations.
- Reduced month-end closing time by optimizing reconciliation procedures and improving collaboration between departments.
- Monitored inventory levels and ensured accurate tracking of received goods, leading to streamlined operations and reduced discrepancies.
- Coordinated with suppliers to verify shipment details and resolve issues promptly, enhancing efficiency in the receiving process.
- Implemented standardized receiving procedures, resulting in improved accuracy and consistency in inventory management practices.
- Trained new staff on best practices for receiving and handling materials, fostering a knowledgeable and capable team environment.
Manuchar SA
Warehouse stock controller
01.2018 - 01.2018
Job overview
- A Stock Controller is usually responsible for making sure that stock levels are consistent, ordering new stock if necessary and processing orders. Stock Controllers also record and maintain inventory lists, check product codes, review reports and paperwork and provide customer service.
- Collect DN's from the previous month.
- Update the stocks in the system.
- Make copies of the DN's and give to clients.
- Send updated stock reports to clients.
- Go and do stock counts on the dates mentioned.
- Send DN's to the different departments.
- Compile a monthly stock report for the line manager.
- Monitored inventory levels and conducted regular audits to ensure accurate stock records and minimize discrepancies.
- Coordinated the receiving and storage of goods, optimizing warehouse space and enhancing operational efficiency.
- Implemented a systematic approach to inventory labeling, improving retrieval times and reducing errors in order fulfillment.
- Assisted in training new staff on inventory management systems, fostering a knowledgeable and effective team environment.
- Developed and maintained accurate tracking systems for stock movement, contributing to streamlined operations and reduced waste.
- Ensured compliance with safety standards and protocols, promoting a safe working environment and mitigating risks.
- Analyzed inventory turnover rates and provided insights for optimizing purchasing decisions and inventory management strategies.
- Collaborated with cross-functional teams to support supply chain initiatives, enhancing communication and workflow efficiency.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Participated in cross-functional teams to improve overall supply chain efficiency, including coordination between warehousing, transportation, and procurement departments.
- Streamlined stock management processes for increased efficiency and reduced waste.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Recorded daily activities for inventory control.
- Received new stock and input values into computer system.
- Kept work areas neat, clean and free from debris.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Prepared and checked outbound shipments for accuracy.
Manuchar SA
Transport Admin
01.2016 - 01.2018
Job overview
- Preparing all necessary documentation for shipping and verifying that the correct products are sent to the right location.
- Open a file with the transport instruction.
- Check if vessel has completed discharge.
- Create a purchase order on Epicor and send it to the transporter.
- Update roadbook.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Monitored transport performance metrics, providing insights that contributed to strategic decision-making.
- Implemented process improvements that increased the efficiency of transport operations and reduced delays.
- Collaborated with cross-functional teams to streamline communication, resulting in improved operational workflow.
- Check the invoices if they are good for invoicing and send to finance if all is good.
- Plan trucks to be dispatched from our warehouse to our clients' yards to make sure they have stock for their productions.
- Control trucks at the port and our local trucks as well.
- Communicate with transporters if there is a shortage of trucks.
- Based on the role of Transport Admin at Manuchar SA, here are eight resume experience statements that align with the provided guidelines:
- Coordinated transport schedules and logistics, ensuring timely deliveries and optimizing route efficiency.
- Managed inventory tracking systems, improving accuracy in stock levels and reducing discrepancies.
- Assisted in the preparation of shipping documentation, which enhanced compliance with regulatory requirements.
Egg Entertainment
Promoter
Job overview
- We were telling people about the benefits of using a visa card at stores and at the post offices.
- Demonstrate & explain the benefits of using a card instead of cash.
- Reward shoppers for using cards.
- Identify interested customers and provide them with additional information should they require it.
- Prepare and alter presentation contents to target specific audiences.
- Keep working areas neat while working.
- LEARNERSHIP
- Based on the role of a Promoter with Egg Entertainment and the guidelines provided, here are eight resume experience statements:
- Developed engaging promotional strategies to enhance audience awareness, resulting in increased attendance at events.
- Collaborated with cross-functional teams to execute marketing campaigns that elevated brand visibility and recognition.
- Utilized social media platforms to expand outreach efforts, significantly growing follower engagement and interaction rates.
- Assisted in organizing promotional events, ensuring seamless execution that contributed to positive attendee experiences.
- Conducted market research to identify trends, informing promotional tactics that effectively reached target demographics.
- Monitored competitor activities and industry trends, providing insights that refined promotional strategies for maximum impact.
- Trained new team members on promotional techniques and company standards, enhancing team performance and cohesion.
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
Education
Joseph Business School AfricaHillcrest, South Africa
from BUSINESS & ENTREPRENEURSHIP
11-2024
University Overview
NYDA
Entrepreneurship development programme
01.2019
University Overview
Brent
Security grade A and firearm competency
01.2018
University Overview
SA Maritime School & Transport College
International Trade NQF 2, Freight Handling & Warehousing NQF 3. Shipping Practice NQF
01.2016
University Overview
Training Force
GETC: Transport and Logistics
01.2016
University Overview
NOSA
Hazard identification & risk assessment
01.2016
University Overview
New Forest High School
Matric
01.2012
University Overview
Skills
Customer service
References
References
- Peter, Matthews, Former Manager, 071 678 1319
- Devon, Classeman, Former Supervisor, 066 230 5129
- Selby, Mabaso, Former Manager, 062 254 5009
- Sibusiso, Mtshutha, Current colleague, 073 515 4094
- Donovan, Govender, former Supervisor, 062 260 8156
- Mike, Smith, Former Manager, 063 951 2640
- Sne, Shezi, Former Supervisor, 079 340 5845
Accomplishments
Accomplishments
- Achieved Academic Excellence at Joseph Business School Africa in the year 2024
- Achieved 80% distinction certificate in International Trade NQF 02
- Achieved 80% distinction certificate in Freight Handling NQF 03
Certification
Business & Entrepreneurship
Timeline
Business & Entrepreneurship
11-2024
Seafreight Operations
SCT Supply chain solutions
01.2023 - Current
Concierge
The Pencil Club
01.2023 - 01.2023
Doormen
The Pencil Club
01.2022 - 01.2022
Cleaner - Team Leader
The Pencil Club
01.2021 - 01.2021
Cleaner and driver
Specialized services group
01.2020 - 01.2020
Entrepreneurship development programe
06-2019
Psira Grade A
12-2018
Warehouse Receiving Controller
SA Landside
01.2018 - 01.2019
Warehouse stock controller
Manuchar SA
01.2018 - 01.2018
Hazard Identification and Risk Assessment
10-2016
GETC: Transport and Logistics
03-2016
Transport Admin
Manuchar SA
01.2016 - 01.2018
Leadership Academy
08-2015
Shipping Practice NQF 04
06-2015
Freight Handling NQF 03
06-2015
International Trade NQF 02
06-2015
Brent
Security grade A and firearm competency
Training Force
GETC: Transport and Logistics
NOSA
Hazard identification & risk assessment
New Forest High School
Matric
Promoter
Egg Entertainment
Joseph Business School Africa
from BUSINESS & ENTREPRENEURSHIP
NYDA
Entrepreneurship development programme
SA Maritime School & Transport College
International Trade NQF 2, Freight Handling & Warehousing NQF 3. Shipping Practice NQF