Summary
Overview
Work History
Education
Skills
Playing soccer and Chess
Timeline
Generic
Siduduzo K. Biyela

Siduduzo K. Biyela

Service Expect
4215 Ghostfish Street Kaalfontain Midrand,GP

Summary

Motivated Waiter/Barman with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures, and liquor laws.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Waiter

Protea Hotel, Midrand
02.2022 - Current

Call Center Agent

I Talk Financial Services, Durban
03.2021 - 10.2021
  • Reason for Leaving: Pursued Greener Pastures
  • Reference: (Supervisor) Prudence-+27 (0)72 798 8772

Field Sales Agent

Global Direct, Johannesburg
08.2020 - 02.2021
  • Reason for Leaving: Contract expired
  • Reference: (Manager) Skhumbuzo: +27 (0)81 714 0765
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Developed and presented educational pitches detailing practical and financial product benefits.
  • Promoted brand awareness within target markets by coordinating promotional campaigns including targeted email marketing initiatives.

Waiter

Protea Hotel, Midrand
02.2017 - 03.2020
  • Reason for Leaving: Contract ended
  • Reference: (Supervisor)Ntsoaki 0615225867
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Waiter

Thaba Ya Batswana, Johannesburg
03.2015 - 01.2017
  • Reason for Leaving: Contract ended
  • Reference: (Manager) Edson: 079 782 7506
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Education

Matric - IsiZulu, English, Accounting, Mathematics Literacy, Business & Economics, Life Orientation

Ekukhanyeni Combined School
Johannesburg, South Africa
01.2008 - 12.2014

Skills

  • Customer Service
  • Teamwork
  • Efficiency and Multitasking
  • Attention

Order accuracy

  • Adaptability and Communication

Guest relations management

Order management

Playing soccer and Chess

Events Planning 

Gym instructor

Timeline

Waiter

Protea Hotel, Midrand
02.2022 - Current

Call Center Agent

I Talk Financial Services, Durban
03.2021 - 10.2021

Field Sales Agent

Global Direct, Johannesburg
08.2020 - 02.2021

Waiter

Protea Hotel, Midrand
02.2017 - 03.2020

Waiter

Thaba Ya Batswana, Johannesburg
03.2015 - 01.2017

Matric - IsiZulu, English, Accounting, Mathematics Literacy, Business & Economics, Life Orientation

Ekukhanyeni Combined School
01.2008 - 12.2014

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