Sidney Van Schalkwyk
Vendor Manager/Analyst
Johannesburg,Gauteng
Summary
Thorough quality assurance professional highly skilled in manual and automated application testing. Partners successfully with project management and development team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production.
Overview
19
19
years of professional experience
Work History
Vendor Relationship Manager & Business Analyst
BRYTE INSURANCE
Gauteng
02.2015 - 12.2023
- Client and stakeholder liaison for business requirements
- Develop functional specifications to document the life cycle of solutions
- Ensure that development meets the business’s needs
- Analyze system issues to identify and specify system process improvements
- Assist with analysis of process changes, risk impacts for an improved product
- Develop test data relating to business scenarios
- Ensure full system is developed according to specifications
- Conduct thorough system and integration testing
- Assist with market research and product roadmap development
- Testing API’s (SOAP, XML) when integration changes required
- Assisting Actuaries and IT Development creating changes requirement documents
- Update Rating ESB spec with required changes and distribute to relevant stakeholders
- Accountable for Servicing Technology Spend and Investment stack
- Accountable for Incident Management and Change Slots
- Management of SLA with Technology Platforms and Enablement
- Manage data team to ensure that data specs are created and forwarded to our partners.
BUSINESS/SYSTEM ANALYST
SANTAM INSURANCE
10.2008 - 01.2015
- Elicit requirements
- Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artefacts as needed; Business Requirements Document, Use Cases, GUI, Screen, and Interface designs
- Work with user to define concepts and under direction of project managers
- Drive and challenge business units on their assumptions of how they will successfully execute their plans
- Develop requirements specifications according to standard templates, using natural language
- Collaborate with developers and subject matter experts to establish the technical vision and analyze trade-offs between usability and performance needs
- Liaison between business units, technology teams and support teams.
ASSISTANT TEAM LEADER/SALES
SANTAM
06.2005 - 09.2008
- Prepare statistics
- Logging of calls
- Cross selling
- Accept and decline policies
- Problem solving
- Underwriting
- Retention of policies
- Interviews
- Negotiating and receiving agreement
- Producing creative solutions
- Ordering stationary for department.
Business analyst & data collection manager
BRYTE INSURANCE
- Establish systems and process to comply with governance requirements
- Develop processes in line with the Rating engine; CoE and vendors
- On-board vendors and ensure compliance with processes and way of work
- Provide client service operations teams with vendor products and services
- Optimize cost based on vendor selection within approved list or catalogue
- Assist, train, and support Business with data submission
- Improve Data Quality
- Extract figures on Qlikview/SAS regarding your Data receipt timellines
- Profiling vendors and brokers as per error reports.
Education
senior certificate -
Noordgesig senior secondary
01.1994
Project Management -
PMI
Diploma in Business Analysis -
FACULTY TRAINING INSTITUTE
Effective User testing -
FACULTY TRAINING INSTITUTE
Fast Leadership Development Program -
ITISA LEADERSHIP ACADEMY
FAIS Regulatory Exams RE5 -
MOONSTONE
Study school 4 -
PSG
Study school 3
SMK 1,2,3 Commercial -
SANTAM ACADEMY
Multiplex -Personal lines -
SANTAM ACADEMY
Computer Engineering -
HIGVELD TECH. COLLEGE
N. A. R. C
Pastel Accounting -
ACADEMY OF LEARNING
MEDSCHEME ACADEMY
Superior Customer Service -
L.COETZEE & ASSOCIATES
Skills
- Operations Support
- Interpersonal Communication
- Project Implementation
- Employee Relations
- Document Management
- Decision-Making
- Customer Experience
- Data Management
- Defining Requirements
- Software Testing
- Creative Problem Solving
- Documentation
- Process Analysis
- Customer Satisfaction
- Relationship Development
- Intercultural Communication
- Data Analysis
- Performance Management
- Test Automation
- Organization Skills
- Written Communication
- Change Management
- Interpersonal Skills
- Customer Service Operations
- Team Leadership
- IT Operations
- Strategic Thinking
- Teamwork
- Problem Solving
- SQL
- Leadership
- Business Strategy
- Operations Support
- Client Liaison
- Conflict Resolution
- Conflict Management
- Sales
- Communication
- Customer Service
- Time Management
- Management
- Systems Analysis
- Stakeholder Management
- Analytical Skills
Personal Information
- ID Number: 7506305291089
- Dependents: 4
- Health Status: Excellent
- Nationality: South African
- Driving License: Code 08
- Marital Status: Married
References
- Sedick Isaacs, BRYTE, Head BSS(Dircect reporting manager) 071 671 2606, 011 370 9078
- Mercia wallis, BRYTE, Head oF PRODUCT, 083 3777356, 011 370 9431
- Mercia WALLIS, SANTAM, 083 3777356
- Ghasina Docrat, SANTAM, 011 482 - 2404
Languages
English & Afrikaans
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Vendor Relationship Manager & Business Analyst
BRYTE INSURANCE
02.2015 - 12.2023
BUSINESS/SYSTEM ANALYST
SANTAM INSURANCE
10.2008 - 01.2015
ASSISTANT TEAM LEADER/SALES
SANTAM
06.2005 - 09.2008
Business analyst & data collection manager
BRYTE INSURANCE
senior certificate -
Noordgesig senior secondary
Project Management -
PMI
Diploma in Business Analysis -
FACULTY TRAINING INSTITUTE
Effective User testing -
FACULTY TRAINING INSTITUTE
Fast Leadership Development Program -
ITISA LEADERSHIP ACADEMY
FAIS Regulatory Exams RE5 -
MOONSTONE
Study school 4 -
PSG
Study school 3
SMK 1,2,3 Commercial -
SANTAM ACADEMY
Multiplex -Personal lines -
SANTAM ACADEMY
Computer Engineering -
HIGVELD TECH. COLLEGE
N. A. R. C
Pastel Accounting -
ACADEMY OF LEARNING
MEDSCHEME ACADEMY
Superior Customer Service -
L.COETZEE & ASSOCIATES
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