Sideshan Moodley
Kyalami
Summary
A highly motivated and results-driven professional with extensive experience in IT support, POS systems, and operational management. Adept at optimizing business processes, troubleshooting technical issues, and delivering exceptional customer service. CompTIA A+ certified, with a strong foundation in IT and technical problem-solving. Passionate about leveraging technology to enhance business efficiency and customer experience.
Overview
14
14
years of professional experience
Work History
IT Trainee
O'Keefe & Swartz
03.2025 - Current
- Reimaged desktop and laptop computers across departments
- Diagnosed and resolved network connectivity issues
- Accessed and navigated internal servers for maintenance and support tasks
- Troubleshot various hardware and software-related problems
- Managed electronic waste (e-waste) processes responsibly
- Maintained inventory and asset tracking in the IT store room
Canteen Manager
Café On Call
01.2013 - Current
- Implemented and managed POS systems (QuickBooks, Aronium) to optimize sales tracking and inventory control
- Successfully handled a peak of 300 customer transactions in a single day
- Diagnosed and resolved network and billing-related issues, minimizing downtime and improving system reliability
- Spearheaded the launch of a voucher system, boosting annual sales by 15%
- Trained staff on POS system usage and troubleshooting, enhancing operational efficiency
Data Consultant
Vodacom
01.2011 - 01.2013
- Delivered technical support, resolving complex data-related issues for customers
- Diagnosed and troubleshot data connectivity challenges, reducing service downtime
- Utilized Morpheus software to manage troubleshooting, billing, and account-related concerns
- Achieved top performance, ranking 3rd out of 100 call center agents for customer service excellence
Education
IT
CompTIA A+
Gauteng12-2024
Some College (No Degree) - Prompt Engineering For AI Bootcamp
Udemy
Gauteng03-2025
Matric -
Fourways Adult Centre
Skills
- Troubleshooting
- Network Repair
- QuickBooks
- IT Inventory Control
- Effective Communication
- Conflict Resolution
- Inventory Management
- Digital Sales Tools
Accomplishments
- Improved IT Support Efficiency: Resolved network and hardware issues while supporting system-wide stability
- Managed High-Volume Transactions: Successfully processed up to 300 customer orders in a single day using POS
- Increased Sales by 15%: Implemented a voucher system to boost revenue
- Ranked in Top 3% at Vodacom: Achieved 3rd place among 100 agents for exceptional customer service
Final Note
I am a results-oriented professional with a strong blend of technical know-how and real-world hustle. From managing high-pressure canteen operations to solving network issues in a corporate IT environment, I thrive where challenges live. I believe in staying curious, learning relentlessly, and leading by example. As I continue my journey into the IT space, I'm ready to bring value, precision, and passion to every system I touch and every team I join.
Timeline
IT Trainee
O'Keefe & Swartz
03.2025 - Current
Canteen Manager
Café On Call
01.2013 - Current
Data Consultant
Vodacom
01.2011 - 01.2013
IT
CompTIA A+
Some College (No Degree) - Prompt Engineering For AI Bootcamp
Udemy
Matric -
Fourways Adult Centre
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