Sicelo Mpungose
Air Traffic Control
Randburg
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Experienced in directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Manager Air Traffic Services Regional Airports (A)
ATNS
09.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved staffing levels at various ATSUs
Pool Manager FALA
ATNS
06.2019 - Current
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Air Traffic Controller
ATNS
02.2014 - Current
- Utilized communications systems to direct movement of pilots and ground personnel.
- Researched continually to stay up to date on new ICAO rules and policies.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Managed training sessions to educate new air traffic controllers, applying best practices and complying with regulations.
- Directed aircraft during takeoff, en-route, and landing, providing clear and precise guidance to pilots.
Education
No Degree - BCom Honors in Business Management
UNISA
Pretoria 04.2001 -
BBA - Business Management
UNISA
Pretoria 04.2001 -
Approach Procedural ATC Certificate -
ATNS ATA
Kempton Park 04.2001 -
High School Diploma -
Emondini High School
Empangeni 04.2001 -
Skills
- Strategic Planning
- Performance Management
- Operations Management
- Customer Relationship Management (CRM)
- Team Leadership
- Complex Problem-Solving
- Communication & Interpersonal Skills
Accomplishments
Achieved Full Staffing at FALA: Successfully reached complement staffing for the first time in 2022 while serving as Pool Manager, enhancing operational efficiency and service delivery.
Contract Negotiations for Regional Airports: Secured all necessary operational contracts, including cleaning, refreshments, and stationery, in 2023 while acting as Manager Air Traffic Services for Regional Airports, ensuring seamless service provision.
Grand Central Airport Tower Certification: Played a key role in facilitating the certification and opening of the Grand Central Airport Tower under ATNS in 2024, expanding ATNS's operational footprint and capabilities.
Arrival/Departure Separation Reinstatement at FALA and FAKN in 2024: Played key role in organizing and documenting Arrival/Departure Safety Case, and collaborated with various stakeholders to get approvals.
Timeline
Manager Air Traffic Services Regional Airports (A)
ATNS
09.2022 - Current
Pool Manager FALA
ATNS
06.2019 - Current
Air Traffic Controller
ATNS
02.2014 - Current
No Degree - BCom Honors in Business Management
UNISA
04.2001 -
BBA - Business Management
UNISA
04.2001 -
Approach Procedural ATC Certificate -
ATNS ATA
04.2001 -
High School Diploma -
Emondini High School
04.2001 -