Sicelo James Hadebe
Johannesburg
Summary
Detail-oriented Desktop Support Technician with 10 years of experience in system maintenance and troubleshooting. Expertise in on-site and remote support, effectively identifying and resolving hardware and software issues. Proven ability to install, repair, and upgrade organisational systems, enhancing client satisfaction and operational reliability. Comprehensive knowledge of operating systems, networking protocols, and technical support procedures.
Overview
18
18
years of professional experience
Work History
Desktop Support Technician
Ethniks Systems
Johannesburg
04.2008 - Current
- Installed, configured and maintained computer systems and network connections.
- Installed and configured new computers, improving operational efficiency within the office.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Monitored system performance to identify potential issues.
- Enhanced helpdesk ticketing system, resulting in a 100% reduction in support call turnaround time.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with team of Technical Support in the development of Helpdesk.
- Helped streamline repair processes and update procedures for support action consistency.
- Achieved New Systems Setups by completing Configurations, Software Installation and Testing with accuracy and efficiency.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Obtained and evaluated information about new systems, peripherals and software technology.
- Learned and implemented new software testing procedures.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Worked with various systems, software and peripherals and various types of games.
- Tested new software and hardware prior to deployment.
Education
Higher National Diploma - Applied Generative AI
Alison
Online01-2025
Higher National Diploma - Information Technology Management
Alison
Online01-2025
Introduction to Crestron Systems for Design -
Johannesburg01-2021
AV Over IP Sales Associate -
Johannesburg01-2020
Kramer Control Systems Designer -
Johannesburg01-2020
Guide to Zoom Video Conferencing -
Johannesburg01-2020
Cyber Network Security Course -
Johannesburg01-2020
Network and System Administration (N+) -
Johannesburg01-2014
Higher National Certificate - Information and Communication Technology Support (A+), IT Desktop Support Technician, Display Tech Specialist
PC TRAINING AND BUSINESS COLLEGE
Johannesburg01-2013
High School Diploma - Zulu, English, Physical Science, Mathematics, Agricultural Science, Biology
BANGANI SECONDARY SCHOOL
Johannesburg01-2005
Higher National Certificate -
PC TRAINING AND BUSINESS COLLEGE
JohannesburgSkills
- DESKTOP SUPPORT
- TECHNICAL ASSISTANCE
- REMOTE ASSISTANCE
- ON-SITE SUPPORT
- TROUBLESHOOTING
- NETWORK TROUBLESHOOTING
- COMPUTER SYSTEMS
- PROBLEM SOLVING
- PERFORMANCE OPTIMISATION
- C LIBRARIES
LANGUAGES
English
Zulu
References
- Nkululeko Melody Sibanda, Ethniks Systems, 0117090647, melody@ethniks.co.za
- Roche Basson, Ethniks Systems, 0117090646, roche@ethniks.co.za
Websites, Portfolios and Profiles
linkedin.com/in/sicelo-jomes-hade
Timeline
Desktop Support Technician
Ethniks Systems
04.2008 - Current
Higher National Diploma - Applied Generative AI
Alison
Higher National Diploma - Information Technology Management
Alison
Introduction to Crestron Systems for Design -
AV Over IP Sales Associate -
Kramer Control Systems Designer -
Guide to Zoom Video Conferencing -
Cyber Network Security Course -
Network and System Administration (N+) -
Higher National Certificate - Information and Communication Technology Support (A+), IT Desktop Support Technician, Display Tech Specialist
PC TRAINING AND BUSINESS COLLEGE
High School Diploma - Zulu, English, Physical Science, Mathematics, Agricultural Science, Biology
BANGANI SECONDARY SCHOOL
Higher National Certificate -
PC TRAINING AND BUSINESS COLLEGE