Sicelo Jacobs
Systems Engineer
JOHANNESBURG
Summary
Dedicated Systems Engineer with over 2 years of experience specializing in Huawei Cloud Services and storage solutions. Strong technical expertise in cloud technologies, networking, server administration, and storage management. Proven track record in designing, implementing, and managing effective Huawei-based solutions, complemented by a commitment to delivering exceptional technical support and troubleshooting. Adept at leveraging innovative strategies to enhance system performance and reliability.
Overview
8
8
years of professional experience
12
12
Certifications
Work History
Commvault Professional & Engineer
Standard Bank Africa Project (Standbic)
02.2025 - Current
- Designed and implemented enterprise-level data protection and recovery solutions using the Commvault platform to meet stringent regulatory compliance and business continuity objectives for Standard Bank Africa.
- Leveraged CommCell Console for advanced configuration and management of the CommServe server, MediaAgents, and client environment.
- Monitored and managed all daily backup, replication, and data aging jobs using the CommCell Console Job Controller to maintain a near-100% success rate.
- Executed performance tuning and storage optimization (e.g., configuring Deduplication and storage policies) to maximize data reduction and minimize backup window times.
- Successfully executed data restore and retrieval requests for various platforms (e.g., databases, virtual machines, applications) to support business operations and audit requirements.
Virtualization Engineer
UNISA
03.2023 - Current
- Data center network management
- Virtualization solution management
- Storage management
- Backups including hybrid cloud integration.
- IaaS project implementation
- Developed and implemented a comprehensive Cloud Server Disaster Recovery (CSDR) solution on Huawei Cloud Stack, enhancing business continuity and data resilience. Utilized advanced replication technologies and automation tools for efficient failover and failback, reducing downtime and data loss during disruptions. Followed industry best practices for disaster recovery planning and testing to ensure a reliable recovery process.
Systems Engineer
Ekwantu consulting
01.2023 - Current
- Management of UNISA’s virtual infrastructure – from January 2021 to present day.
- Migration of UNISA’s infrastructure (physical & virtual) to Huawei Cloud Stack.
- Implemented IaaS projects for UNISA, improving efficiency and reducing costs.
Technical Support Consultant
Core Group – iStore
02.2018 - 01.2021
- Technical Support and Troubleshooting:
- Diagnose and resolve technical issues with Apple products (e.g., iPhones, iPads, Macs, Apple Watches).
- Provide expert guidance on software updates, app installations, and device configurations.
- Troubleshoot hardware problems and assist with repairs or replacements.
- Customer Service:
- Offer exceptional customer service by providing clear and informative explanations.
- Build strong relationships with customers through empathy and understanding.
- Address customer concerns and complaints promptly and professionally.
- Product Demonstrations:
- Conduct product demonstrations to showcase the features and benefits of Apple products.
- Assist customers in selecting the right products based on their needs and preferences.
- Provide personalized recommendations and advice.
- Training and Education:
- Educate customers on how to use Apple products effectively.
- Conduct workshops and training sessions on various topics related to Apple technology.
- Stay updated on the latest Apple products and features.
- Sales Support:
- Collaborate with sales teams to provide technical expertise during the sales process.
- Assist in closing deals by addressing customer concerns and answering technical questions.
- Store Operations:
- Contribute to the overall efficiency and success of the store.
- Participate in inventory management and stock maintenance.
- Adhere to store policies and procedures.
Education
Sci-Bono ICT Academy
NCV - Computer Science And ICT - Information And Communication Technology
Goerge Tabor
Gauteng, Johannesburg, Soweto, Dube 04.2001 -
Skills
- Cloud Architecture Design
- Cloud Operations and Maintenance (O&M)
- Data Center Network Management
- Virtualization Solution Management
- Storage Management
- Backups
- Hybrid Cloud Integration
Certification
Huawei Certified ICT Associate – Cloud Service Engineer
KEY ACCOMPLISHMENTS
- Managed UNISA’s virtual infrastructure, supporting over 1,000 virtual machines.
- Migrated UNISA’s infrastructure (physical and virtual) from VMware to Huawei Cloud Stack (HCS)
- Successfully integrated Commvault data protection solutions onto the Huawei Cloud Stack, optimizing data backup, recovery, and disaster recovery processes. Leveraged Commvault’s advanced features to implement robust data protection strategies, ensuring business continuity and compliance with industry regulations
Courses
- Cisco – CCNA
- Cisco – CCNA Security
- HCIA - Storage V4.5 course
- HCIP – Storage v5
- HCSP – Presales Datacenter design and Network Planning
Timeline
Commvault Professional & Engineer
Standard Bank Africa Project (Standbic)
02.2025 - Current
Virtualization Engineer
UNISA
03.2023 - Current
Systems Engineer
Ekwantu consulting
01.2023 - Current
Technical Support Consultant
Core Group – iStore
02.2018 - 01.2021
NCV - Computer Science And ICT - Information And Communication Technology
Goerge Tabor
04.2001 -
Sci-Bono ICT Academy