Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Sibusiwe Ndlala

Sibusiwe Ndlala

Operations Manager
Richards Bay,KZN

Summary

A committed, focused and reliable individual who understands the importance of solid customer and inter-departmental relationships. Also understands the importance of safety and wellness of employees in the workplace with experience that spans over 14 years in Warehousing & Distribution.

Overview

17
17
years of professional experience
1
1
Language

Work History

Operations Manager

Heineken Beverages
Richards Bay
04.2022 - Current

Warehouse Manager

Bidvest International Logistics
11.2020 - 03.2022
  • Prepare weekly financial forecasts and submit every week to Divisional Support. Authorize expenditure within authority levels.
  • Prepare capex motivations and ensure that quotes have been obtained.
  • Effectively Manage all 3 Warehouses Expenditure.
  • Review and Approve all Overtime.
  • Review and release all purchase requisitions and purchase orders and ensure timeous receipt of goods or services.
  • Identify and pursue new business opportunities.
  • Timeously attend and resolve all customer complaints
  • Communicate and regularly meet with clients.
  • Attend to and timeously resolve all customers complaints.
  • Ensure that all Customer deliveries are executed as per daily delivery plan.
  • Work Closely with Transport service providers to ensure daily deliveries plan is achieved.
  • Monitor and continuously measure compliance to SLA's on a daily ,weekly and monthly basis.
  • Conduct performance appraisals for all immediate reports and Identify and address training needs to build strong shifts capabilities.
  • Motivate staff and coordinate all staff functions and team buildings.
  • Recruitment in line with the Business's EE Targets and plans.
  • Attend to all IR matters.
  • Manage all service providers and ensure they deliver as per their contractual obligations.
  • Ensure all Business and Legal requirements are implemented and well maintained.
  • Ensure proper facility and MHE's maintenance.
  • Attend all weekly customer meetings.
  • Implement SLA's with key suppliers and measure compliance to SLA's monthly.
  • Chair monthly safety meetings and monthly management meetings.
  • Ensure that all company policies and procedures are communicated and adhered to.
  • Review and ensure all quality work instructions/standard operating procedure are adhered to.
  • Ensure all incidents are properly investigated and preventative majors put in place.
  • Develop and achieve facility objectives, targets and plans.
  • Compile weekly & monthly management reports.
  • Conduct monthly stock counts and investigate on variances.
  • Minimize stock write offs and losses in the warehouse
  • Manage and plan for all additional workforce according to weekly targets and plan.
  • Prepare for all Audits and address all identified gaps during Audits.

Depot Manager

Distell Ltd
Vryheid
05.2017 - 10.2020
  • Effectively manage the Depot’s Operating Expenditure
  • Budgeting
  • Effectively Manage Projects and ensure deadlines are met and deliver on Objectives.
  • Training and Development on new warehouse management systems and Processes
  • Inventory Management – stock holding +/- 8.5 million
  • Individual performance and development management
  • Ensure customer deliveries are executed on time and in full at all times(OTIF)
  • Management of OD and delivery crew ensuring high level of customer service
  • Provide/maintain high level of service to the sales and Marketing team.
  • Ensure regulatory health, safety and hygiene standards are communicated, Understood and maintained, 16.2 appointee
  • Maintain healthy working environment through constant adherence to company policies, procedures and government legislation.
  • Relationship building by doing regular trade visits to customers, customer base of +/- 209
  • Effectively liaise with the planning department ensuring all customer deliveries are planned as per the NDD’s and delivered as per service agreements
  • Prepare and ensure compliance to All internal Audits: Risk(EHS) Audits , Quality Audits, Operational Audits ( ICC’s) and Ensure Depot meets acceptable standards.
  • Ensure compliance to company policies and procedures and Corporate Governance
  • Tracked and reported both individual and department productivity, quality and staffing levels and reported progress and concerns.
  • Maintained accurate records of inventory levels, shipments, deliveries, and other essential documentation for the depot's operation.
  • Ensured compliance with company policies, safety regulations, and industry best practices.

Operations Manager

Simba (Pepsico)
11.2014 - 04.2017
  • Deliver warehouse thru-put and productivity targets.
  • Effective management of staff to ensure that daily and weekly plan is on target.
  • Manage individual performance through positive performance management.
  • Ensure outstanding performers are rewarded on a quarterly basis to ensure high level of motivation prevails at all times.
  • Manage stock control system to deliver inventory control targets.
  • Provide/maintain high level of service to the sales team.
  • Ensure regulatory health, safety and hygiene standards are communicated, Understood and maintained.
  • Maintain healthy working environment through constant adherence to company policies, procedures and labour legislation.
  • Effectively manage contract labour (Ecowize and Capacity Labour Brokers).
  • Load and delivery scheduling to ensure timeous execution of deliveries.
  • Effectively manage the warehouse AOP (facilities and machinery).

Distribution Representative

Distell Ltd
06.2013 - 10.2014
  • Develop reverse supply chain for returnable bottles.
  • Increase customer and consumer awareness of returnable bottles.
  • Develop and implement returnable initiative.
  • Maintain constant communication/liaison with waste management companies and government institutions.
  • Convert cullet recyclers to bottle merchants.
  • Effectively control POS materials.
  • Source new bottle merchants.

Warehouse Coordinator

Distell Ltd
Vryheid
08.2009 - 05.2013
  • Limit write-off and losses.
  • Ensure warehouse activities comply with quality control and risk management policies.
  • Effective management of subordinates.
  • Manage and coordinate planned monthly stock takes.
  • Manage and control perpetual inventory stock counting.
  • Conduct/coordinate random stock takes and checks.
  • Investigate stock take variances and take appropriate action.
  • Ensure stock is received and dispatched timeously and in compliance with company procedure.
  • Monitor and control stock returns and advise branch manager of conforming and non-conforming stocks.
  • Constant liaison with logistics department to ensure correct and appropriate stock replenishment.
  • Ensure that housekeeping and safety standards are maintained at all times.

Acting Administration Controller

Distell Ltd
04.2010 - 06.2010
  • Effective management of subordinates.
  • Creating of purchase requisitions and orders.
  • Capturing of promotional, reps and staff orders.
  • Opening of new customer and bottle merchants accounts.
  • Route/trip reconciling and generate customer credits accordingly.
  • Perform stand-in duties for branch manager in his absence.
  • Monitor and control stock returns and advise branch manager/quality manager of conforming and non-conforming stocks.
  • Ensure that housekeeping and safety standards are maintained at all times.
  • Administration Controller on Maternity Leave

Operations Management Trainee

Distell Ltd
Richards Bay
07.2008 - 07.2009

Warehousing and Supply chain trainee

Education

Bachelor of Technology - Operations Management

University of South Africa
01.2016

Certificate - Middle Management Development Programme

GIBS (University of Pretoria)
01.2012

National Diploma - Operations Management

Durban University of Technology
01.2007

Matric - Grade 12

DD Mabuza Comprehensive High School
01.2004

Skills

Performance monitoring

References

Available on Request

Interests

Soccer, Gym, Cycling, Reading and Cooking

Timeline

Operations Manager - Heineken Beverages
04.2022 - Current
Warehouse Manager - Bidvest International Logistics
11.2020 - 03.2022
Depot Manager - Distell Ltd
05.2017 - 10.2020
Operations Manager - Simba (Pepsico)
11.2014 - 04.2017
Distribution Representative - Distell Ltd
06.2013 - 10.2014
Acting Administration Controller - Distell Ltd
04.2010 - 06.2010
Warehouse Coordinator - Distell Ltd
08.2009 - 05.2013
Operations Management Trainee - Distell Ltd
07.2008 - 07.2009
GIBS (University of Pretoria) - Certificate, Middle Management Development Programme
Durban University of Technology - National Diploma, Operations Management
DD Mabuza Comprehensive High School - Matric, Grade 12
University of South Africa - Bachelor of Technology , Operations Management
Sibusiwe NdlalaOperations Manager