Sibusiso Tumelo Mokwalatsie
Johannesburg
Summary
Good communication (written and verbal), excellent interpersonal skills and conflict resolution, computer literacy, good telephone etiquettes, general office administration, multitasking, working well under pressure, deadline oriented, ability and willingness to work extended & irregular hours when required, exceptional customer service and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Corporate Fleet Administrator
Cartrack Pty Ltd
13 Keyes Avenue, Rosebank, Johannesburg, 2196
2025 - Current
- Seat allocation for guests, general customer service, general security checks, ensuring the safety and return of items lost by customers on premises, other general work by instruction of an immediate senior.
- Maintained cleanliness in guest rooms and public areas, ensuring high standards of hygiene and presentation.
- Conducted routine inspections of assigned areas to identify maintenance needs and report issues promptly.
- Collaborated with team members to achieve daily cleaning goals and maintain a positive work environment.
Customer service representative
Merchants
06.2022 - 06.2025
- Deliver exceptional customer service, process refunds, swift problem identification, troubleshooting, problem solving, attention to detail, POPIA compliance, reaching daily, weekly, and monthly service and compliance standards. Rotational shifts.
Insurance sales agent
iTalk Financial Services
08.2021 - 01.2022
- Reach daily, weekly and monthly sales targets, longer/irregular working hours, objection handling and effective client assistance.
House keeper
Monte Casino
Fourways, Johannesburg
03.2019 - 05.2021
- Seat allocation for guests, general customer service, general security checks, ensuring the safety and return of items lost by customers on premises, other general work by instruction of an immediate senior.
- Maintained cleanliness in guest rooms and public areas, ensuring high standards of hygiene and presentation.
- Conducted routine inspections of assigned areas to identify maintenance needs and report issues promptly.
- Collaborated with team members to achieve daily cleaning goals and maintain a positive work environment.
Education
Senior Secondary School - English, Sesotho, Mathematical Literary, Consumer Studies, Business Studies, History, Life Orientation
Phefeni
01-2017
Skills
- Communication
- Problem-Solving
- Negotiation
- Critical Thinking
- Product Knowledge
- Time Management
- Adaptability
References
- Alistair, Dones, Floor Manager, +27 81 780 7226, iTalk financial services
- Xolisile, Mantshi, Team Leader, xolisile.mantshi@merchantscx.com, +27 76 886 4579, Merchants (Vodacom EBU)
LANGUAGE
English
Sesotho
Isizulu
Sepedi
Xhosa
Tswana
Timeline
Customer service representative
Merchants
06.2022 - 06.2025
Insurance sales agent
iTalk Financial Services
08.2021 - 01.2022
House keeper
Monte Casino
03.2019 - 05.2021
Senior Secondary School - English, Sesotho, Mathematical Literary, Consumer Studies, Business Studies, History, Life Orientation
Phefeni
Corporate Fleet Administrator
Cartrack Pty Ltd
2025 - Current