SIBUSISO FREEDOM MALISHE

• Contact potential learners or applicants to guide their decision making and help them
• Answer questions about the university, programs, or the admissions process
• Ask questions to understand our learners and our programs better, with a cultural awareness of each region
• Go the 'extra mile' to ensure university goals are met and challenges blocking enrollments are promptly addressed
• Use different platforms to convert leads to customers - calls, emails, chat and social media channels
• Deliver on weekly meaningful calls and monthly enrollment targets
• Keep records of calls and sales and note useful information on the CRM: Hubspot
• Gather actionable insights that can contribute to the university's improvement
• Collaborate with the global team to help increase enrollments and to provide the best learner experience possible.
• Enhanced user experience by streamlining software applications and addressing customer needs.
• Developed customized solutions for clients, resulting in increased satisfaction and retention rates.

• Deferral Applications
• Handling walk in students, online and retentions
• Capture student details on the Mancosa Student Comms APP/Mancosa Connect
• Extensive Administration Duties
• Achieve set budget and profit targets
• Plan and Execute Marketing Campaigns
• Cold Calling/Outgoing Calls/Incoming Calls (Achieve set Talk Time and Dials)
• Handle web traffic (Tawk2, CRM, Facebook, Instagram, WhatsApp)
• Convert all generated leads according to SLA
• Follow up with unpaid online applications to secure payment and necessary certified
• Attend Daily Morning Meetings to discuss on our individual and team targets
• Communicate with corporates and stakeholders (Relationship Management).
• Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
• Enhanced internal communication by creating a centralized information hub accessible to all staff members.

• Provide prospective students with course information and assist them through the registration process providing appropriate guidance with course requirements and costs
• Effectively sell online products and services to prospective students by meeting their needs which will result in closed sales to meet profit goals
• Deferral Applications
• Handling walk in students, online and retentions
• Assist Marketing department with open days and Road Shows (High Schools, FET's)
• Extensive Administration Duties
• Achieve set budget and profit targets
• Plan and Execute Marketing Campaigns
• Cold Calling/Outgoing Calls/Incoming Calls (Achieve set Talk Time and Dials)
• Handle web traffic (Tawk2, CRM, Facebook, Instagram, Whatsapp)
• Convert all generated leads according to SLA.
• Boosted graduation rates through proactive advising on course selection and degree requirements.
• Improved student satisfaction by offering tailored resources for academic success and career development.
• Facilitated connections between students and relevant campus services such as tutoring, counseling, or financial aid assistance.

• Inbound Marketer within the financial service industry, servicing and sourcing vehicles, insurance and tracking solutions to individual and corporate clients
• Working closely with the four major banking institutions to offer clients perfectly tailored vehicle finance, value added products and after sales support
• Social Media & Web PR
• Online Advertising
• Account Management
• Administration
• Insurance Sourcing
• Vehicle Finance
• Digital Marketing
• Cold Calling
• Vehicle Tracking Solutions
• Corporate Presentations (Hospitals, Schools, Business Parks, Seminars).

• After Sales Technical Support
• Data/Modem Setup
• ADSL Troubleshooting
• ADSL/VDSL Modem setup
• After Sales Support (Modems, Routers, Laptops, Cell phone/Smartphone - 2G, 3G, LTE, Software Set Up)
• Repair Book In's
• Landline phone setup.

• Customer service representative within the branded retail channel, servicing individual clients, small office and home office services, offers query resolution, admin and IT support, and assists with business solutions to Small, Medium and Micro Enterprises for MTN SA
• Cross Selling and Upselling of new and existing business solutions to SMME's
• Account Management (New Business, Existing Business)
• Communication via e-mail for marketing and advertising purposes, escalation of queries and sending quotations
• Reduce Churn
• Technical Support (Modems, Routers, Software Set-Up, Device Set Up - Cell phone/Smartphone - 2G, 3G, LTE)
• VPN - To communicate with IT support, Internal Staff, Regional Office and Head Office
• Selling VPN products - (EBU - Office 365,One Net Express)
• Stock Control and Consolidation - Maintaining accurate stock levels to ensure the diverse needs of our clients are met timelessly, consolidate stock timelessly, with an extensive use of the Excel software
• IBT (inter Branch Transfers) - Moving and recording of stock from other retail stores, being able to efficiently record and transact with the Online Management System in order to ensure stock is consolidated correctly
• Banking - Daily Variance Reports, Day End Reconciliation, Till Float
• After Sales Support (Modems, Routers, Laptops, Cell phone/Smartphone - 2G, 3G, LTE, Software Set Up)
• Professional Telephone etiquette
• Competitor Analysis
• Presentation Techniques.

• Increased client satisfaction by providing tailored business advice and strategies for growth.
• Improved operational efficiency for clients through detailed analysis of their current processes and recommending adjustments.
• Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.
• Identified new market opportunities for clients, fostering business expansion and increasing revenue potential.

Vodacom Academy Training
Courses: MII - Integration (Morpheus), Basic Customer Service and Selling Skills, Selling Prepaid Products and Services, Selling Voice Contract Products and Services, Customer Acquisition, Compliance and Legislation, DSL, Ethernets, Internet, Compliance and Legislation, Introduction to Data, Data Contracts and Messaging, Introduction to Data, Data contracts and Messaging, VAS Products and Services, Supplementary Data Products and Services, V-Data, Blackberry Online, Data Router Online, Mobile Connect Online, Introduction and Customer Measurement
One Net Express (Specialist Training), Microsoft Office 365, Next Best Action (NBA), Perfect Start Up Systems: Dealerweb, MII Dealer (Morpheus), Vodacom Partner Portal (VPP), Siebel, SAP Net Weaver Portal
EBU (Enterprise Business Unit) Curriculum: (Completed)
2013
• Tier 1 – Office 365
• Tier 1 – One Net Express
• Tier 1 – Solution Selling
• Tier 1 – Vodacom Satellite Connect
• Tier 2 – Finance for Business Advisors
• Tier 3 – Account Management