Sibusiso Shabalala
Software Implementer
Soweto
Summary
Dynamic Software Implementer with a proven track record at Anglo American, Glencore and across Eskom, enhancing client satisfaction through tailored software solutions and effective project planning. Skilled in API integration and relationship building, I consistently deliver high-quality implementations while fostering collaboration across teams, ensuring seamless transitions and exceptional user experiences.
Software implementation specialist with solid background in deploying and optimizing software solutions at. Skilled in project management, system integration, and user training. Strong focus on team collaboration and delivering results. Reliable and adaptable, with keen ability to meet evolving project needs.
Overview
8
8
years of professional experience
Work History
Software Implementer
Rifle Shot Performance Holding
01.2023 - Current
- Reduced software implementation timeframes by identifying opportunities for process improvements, leading to increased client satisfaction.
- Collaborated closely with sales teams to ensure accurate scoping of projects prior to commencement of work.
- Collaborated with cross-functional teams to deliver high-quality product releases and upgrades.
- Proactively identified potential roadblocks in the implementation process, developing contingency plans to minimize delays or disruptions.
- Streamlined software implementation processes by developing and executing comprehensive project plans.
- Ensured smooth post-implementation support by providing thorough documentation and training materials for users.
- Supported clients during change management processes, ensuring a smooth transition to new software systems.
- Enhanced user experience for clients through the creation of customized software solutions tailored to their specific needs.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Spearheaded efforts to continuously improve internal methodologies for software implementations, resulting in greater consistency across projects.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Led training sessions for end-users, focusing on functionality, best practices, and troubleshooting techniques to optimize system usage.
- Provided exceptional customer service throughout the implementation process, addressing client concerns promptly and effectively.
Software Implementer
Anglo American
08.2017 - 12.2022
- Actively participated in professional development opportunities related to the field of software implementation, staying current on industry trends and best practices.
- Consistently met or exceeded project deadlines by effectively managing resources and maintaining open lines of communication between stakeholders.
- Achieved successful implementations across various industries by adapting strategies based on client requirements and industry-specific challenges.
- Managed successful software implementations, ensuring timely delivery and seamless integration with existing systems.
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Increased efficiency within project teams by implementing new communication tools and protocols.
- Assisted in the development of internal training materials for new hires, ensuring a strong knowledge base within the organization.
- Led training sessions for end-users, focusing on functionality, best practices, and troubleshooting techniques to optimize system usage.
- Optimized system performance by conducting thorough testing and troubleshooting during the implementation phase.
- Provided exceptional customer service throughout the implementation process, addressing client concerns promptly and effectively.
- Earned recognition as a subject matter expert within the organization, frequently consulted on complex technical issues related to software implementation projects.
- Enhanced user experience for clients through the creation of customized software solutions tailored to their specific needs.
- Spearheaded efforts to continuously improve internal methodologies for software implementations, resulting in greater consistency across projects.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assisted account executives with strengthening client relationships through targeted solutions.
Education
No Degree - Business Administration And Management
RICHFIELD
Johannesburg, South Africa 04.2001 -
Skills
Software configuration
Timeline
Software Implementer
Rifle Shot Performance Holding
01.2023 - Current
Software Implementer
Anglo American
08.2017 - 12.2022
No Degree - Business Administration And Management
RICHFIELD
04.2001 -
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