Summary
Work History
Education
Skills
Timeline
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Sibusiso Ngcobo

Sibusiso Ngcobo

Waiter
Johannesburg

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Tsogo Sun. Proven ability to enhance guest relations and ensure order accuracy, leading to improved customer satisfaction. Skilled in managing operations and mentoring staff, fostering a productive and harmonious work environment.

Work History

Waiter

Tsogo Sun
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Supervisor

Togo Sun
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Store Manager

Romanz Pizza
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Store Manager

Roots Grill

Education

High School Diploma - Non

Barnato High School
Johannesburg

Skills

Customer service

Order accuracy

Guest relations management

Order management

Timeline

Waiter

Tsogo Sun

Supervisor

Togo Sun

Store Manager

Romanz Pizza

Store Manager

Roots Grill

High School Diploma - Non

Barnato High School

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Sibusiso NgcoboWaiter