Sibusiso Ndaule
Johannesburg
Summary
I am a Bachelor of Social Science graduate from the University of Cape Town, with a specialization in Politics, Governance, and Industrial Sociology. I am a professional with comprehensive experience, ready to help students achieve their full potential and academic goals. I am a personable and, patient individual who thrives in both collaborative and individually focused environments. I approach challenges with a calm, analytical mindset, drawing on my academic training to develop thoughtful solutions. My natural empathy and genuine interest in helping others succeed makes me someone colleagues and students feel comfortable turning to for guidance. I have developed strong communication and customer service skills in a fast-paced call centre environment at a prestigious financial institution. I possess proven ability to handle challenging situations, deliver effective solutions to students and clients, and have proficiency in managing customer inquiries and utilizing CRM software. I am seeking to transition into a new field where these transferable skills can drive positive outcomes
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative Intern
National Empowerment Fund
02.2025 - Current
- Ensured timely submission of key documents required for funding applications, resulting in a 30% reduction in processing delays and improved approval turnaround
- Assisted over 10 customers daily, providing accurate funding information and resolving inquiries with a 92% first-call resolution rate.
- Utilized CRM software to log and track 100+ customer interactions monthly, improving service delivery and enabling data-driven follow-ups.
- Collaborated with a team of 8 to streamline service processes, contributing to a 15% reduction in average handling time and improved client turnaround.
- Conducted follow-up communications with over 100 informal shop owners, achieving a customer satisfaction score of 4.7/5 and resolving 98% of outstanding issues within 48 hours
Tutor
Leo Marquard Hall
01.2022 - 11.2022
- Managed relationships with over 10 students, conducting regular check-ins and progress updates to ensure academic accountability and personal growth.
- Provided strategic guidance to help students navigate complex social and economic challenges, contributing to a 20% improvement in academic engagement.
- Delivered targeted feedback that fostered measurable improvement in student performance, with 70% of students reporting increased confidence in their studies.
- Instructed on innovative academic skills, including effective note-taking, time management, and study strategies, tailored to individual learning styles.
- Clarified key concepts of the Fourth Industrial Revolution, enhancing student understanding of emerging technologies and their societal impact.
- Motivated students to participate actively in learning processes, resulting in higher attendance and participation rates in group sessions.
- Supported research assignments, test preparation, and academic tasks, helping students achieve an average grade improvement of 15–20% over the term.
Education
Bachelor of Social Science - Political Science & Industrial Sociology
University of Cape Town
Cape Town03-2024
National Senior Certificate -
Fundulwazi Secondary School
Johannesburg11-2019
Skills
- Client engagement and relationships
- CRM software
- Responsive web design
- Problem solving and research
- Call center operations
- Individual counseling & student support
- Customer service & data entry
- Group and individual coaching
- Project management
Accomplishments
I took part in the Moot Competition 2017, the competition aims to promote awareness of the South African Constitution and its values among schools and communities while encouraging young individuals to consider pursuing a career in law. It provides a platform for learners to enhance their research, writing, and oral advocacy skills by addressing constitutional issues facing the country. The competition is organized annually by the Department of Justice and Constitutional Development, in collaboration with the University of Pretoria and the Foundation of Human Rights. Teams of two learners from all secondary schools in South Africa are invited to participate, with the first round consisting of written essays presenting opposing sides of a case
Languages
English
Sesotho
Certification
- Introduction to SQL, Sololearn, CCJPH5PJBA
- SQL Intermediate, Sololearn, CCE3GD5FMW
- Python Developer, Sololearn, CC-LKIKUCOE
- Responsive Web Design, freeCodeCamp, https://freecodecamp.org/certification/SibusisoNdaule/responsive-web-design
- Web Development, Sololearn, CCR1ICD6AS
- HTML, Sololearn, CTEKCL8D6E
Timeline
Call Center Representative Intern
National Empowerment Fund
02.2025 - Current
Tutor
Leo Marquard Hall
01.2022 - 11.2022
Bachelor of Social Science - Political Science & Industrial Sociology
University of Cape Town
National Senior Certificate -
Fundulwazi Secondary School
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