Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Simangaliso Mvelase

Security Guard
Johannesburg

Summary

Dynamic Security Officer with proven expertise at Anchor Security in access control and emergency management. Enhanced safety through vigilant CCTV monitoring and effective conflict resolution, significantly reducing incidents of theft and unauthorized access. Committed to superior customer service and fostering a secure environment for all visitors and employees.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

16
16
years of professional experience

Work History

Security Officer

Anchor Security
03.2013 - 12.2014
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.

Sales Associate

Edgars Retail Group
10.2003 - 12.2004
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Psychology General Assistant

Phelophepa Train Clinic
01.2003 - 03.2003
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
  • Responded to telephone, email and in-person customer inquiries.
  • Fostered a positive work environment through proactive problem-solving approaches.
  • Main assistant to Psychologist on duty
  • Developed emergency evacuation plan to reduce confusion, injury, and property damage in event of active shooter or environmental emergency.
  • Improved team collaboration by facilitating open communication between colleagues and departments.

Security Officer

Bosasa Security
01.1999 - 03.2001
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Checked and verified photo identification prior to granting facility access.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Monitored CCTV cameras and alarm systems for security breaches.

Education

GRADE E,D And C - Security And Safety

Shesha Security Service Academy
Johannesburg
04-1999

Skills

Access control

CCTV monitoring

Crime prevention

Emergency management

CCTV surveillance

Emergency response

Visitor tracking

Patrol operations

Threat management

Theft prevention training

Access control management

Superior customer service

Conflict resolution techniques

Security screenings

Electronic surveillance

Security guard license

Additional Information

I am also a skilled Plumber with experience in overall,property maintainance.

Timeline

Security Officer

Anchor Security
03.2013 - 12.2014

Sales Associate

Edgars Retail Group
10.2003 - 12.2004

Psychology General Assistant

Phelophepa Train Clinic
01.2003 - 03.2003

Security Officer

Bosasa Security
01.1999 - 03.2001

GRADE E,D And C - Security And Safety

Shesha Security Service Academy

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Simangaliso MvelaseSecurity Guard