Sibusiso Mbatha
Johannesburg ,GP
Summary
Dynamic Department Manager with a proven track record at Woolworths, excelling in performance management and relationship building. Achieved operational excellence by streamlining quality programs and enhancing team productivity. Skilled in budgeting and strategic planning, fostering a collaborative environment that drives employee engagement and customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Department Manager
Woolworths
2013 - Current
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
SAP Consultant
IT Culture
03.2013 - 03.2016
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Facilitated smart shopper conversion and e-commerce migration activities and tasks from SAP retail master data standpoint.
- Executed and managed over Number successful SAP implementation projects for large enterprises.
- Trained and mentored junior staff on SAP system operations and functionality.
- Documented and maintained technical specifications for SAP applications.
- Conducted research and analysis to determine current and future SAP trends.
- Designed interconnectivity architectures for SAP products to communicate with cloud-based solutions such as AWS and Type.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
- Applied widely accepted SAP best practices to Product or Service implementation, providing rapid onboarding.
- Configured and customized SAP modules to align with client business processes.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Offered input for complex documents to support client-ready final versions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Foods Department Manager
Pick N Pay
2007 - 04.2013
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Import and Export Coordinator
Tool Global Cargo
09.2002 - 11.2006
- Processed customs declarations and maintained records of customs documents.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Prepared and submitted reports on import and export activity to management.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Researched and helped evaluate new potential suppliers and vendors for better service and pricing.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Analyzed shipping reports to identify opportunities for cost savings.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Negotiated freight rates with carriers for international transportation of goods.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Examined cargo and freight shipments to check goods' condition.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Entered shipping information into computer system and estimated freight and postal rates.
Education
Intermediate Certificate - Logistics And Supply Chain Management
Certified On Freight Forwarding And Clearing
Global Trade TrainingSkills
- QC
- QA
- Goals and performance
- Department leadership
- Performance management
- Relationship building and management
- Cost planning
- Order management
- Operations management
- Rules and regulations
- Performance evaluation
- Systems and software expertise
- Scheduling
- Strategic planning
- Operations
- Customer engagement
- Time management
- Vendor management
- Departmental rapport
- Retail
- Personnel training and development
- Department inspection
- Conflict de-escalation
- Staff recruitment
- Budgeting and forecasting
- Strategies and goals
- Workflow optimization
- Flexible schedule
- Budget management
- Team leadership
- Staff management
- Vendor relationship management
- Team building
- Loss prevention
- Adaptability and flexibility
- Forecasting and planning
- Employee scheduling
- Sales reporting
- Product restocking
- Database management
- Work planning and organization
- Employee management
- Risk management
- Supply and inventory management
- Regulatory standards
- Retail management
- Purchasing functions
Affiliations
CIPS -currently
Certification
SAP
Purchasing and Supply Management
Freight and clearing
Languages
English
Advanced (C1)
Zulu
Bilingual or Proficient (C2)
Sotho
Upper intermediate (B2)
Software
Sap
Microsoft
Timeline
SAP Consultant
IT Culture
03.2013 - 03.2016
Import and Export Coordinator
Tool Global Cargo
09.2002 - 11.2006
Department Manager
Woolworths
2013 - Current
Foods Department Manager
Pick N Pay
2007 - 04.2013
Intermediate Certificate - Logistics And Supply Chain Management
Certified On Freight Forwarding And Clearing