Sibusiso Masina

• Managing Woolworths online fleet and all online orders making sure that all Woolworths stores are serviced according to SLA
• Making sure there's perfect monthly scorecard and all drivers are keeping true to quality standard on KPI.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
• Assisted development and implementation of new administrative procedures
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems

• Monitor material transport and delivery for timeliness and legality
• Solve client enquiries & check document quality
• Unload, sort, stock, and package merchandise and orders
• Verify, review, and reconcile documents and reports about inventory
• Complete and verify paperwork and documentation.
• Collaborated effectively with cross-functional teams on special projects or initiatives aimed at improving overall organizational performance
• Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading
• Maintained organized filing systems, allowing for quick retrieval of information when necessary
• Increased employee satisfaction by addressing concerns promptly and offering practical solutions to workplace challenges

loading and offloading freight from big trucks, sorting shift work.

• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risks of accidents or injuries.
• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Ensured timely delivery of products by accurately picking orders from storage areas.
• Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.

• Training sales representatives about products and how to effectively sell them.
• Compiling marketing strategies
• Distribute product to customers.
• Improved customer satisfaction by addressing and resolving complaints promptly
• Supervised day-to-day operations to meet performance, quality and service expectations
• Maintained a clean, safe, and organized store environment to enhance customer experience
• Mentored team members to enhance professional development and accountability in workplace

• Initiating sales with potential customers
• Asking questions to engage customers and keep conversation going
• Listening to customers' needs to generate repeat sales
• Gathering and documenting customer information, payment methods, purchases, and reactions to products
• Keeping up to date on all products and informing customers of new products
• Answering customers' questions on products
• Meeting sales quotas.
• Expanded client base through proactive prospecting and building strong relationships with potential customers
• Overcame objections using friendly, persuasive strategies
• Increased sales by effectively identifying customer needs and presenting tailored solutions