Sibusiso Masina
Edenvale
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no management as a supervisor. Responsible , passionate about delivering outstanding quality and service. Offering excellent years of experience in industry with history of recognition for performance. Trustworthy team leader with 15 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Adaptable Sup with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Dedicated Sup with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Motivated logistics sup with 15 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget. Confident and successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques. Customer-focused Training manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
1
1
Language
15
15
years of professional experience
Work History
Logistics Supervisor
DSV Logistics
Kempton Park
01.2022 - Current
- Coordinated logistics operations to optimise supply chain efficiency and meet delivery schedules.
- Supervised a team of warehouse staff, providing training and support to enhance performance.
- Managed the scheduling of shipments and deliveries, ensuring timely execution of all logistics activities.
- Coordinated daily logistics operations, optimising routes and schedules for timely deliveries.
- Inspected vehicles for load weights, packing and order safety.
- Responded to customer enquiries and complaints regarding delivery issues, maintaining high levels of customer satisfaction.
- Prepared and planned weekly load list and dispatch schedules.
- Addressed and resolved shipping errors, ensuring timely corrective actions were taken.
- Prepared detailed reports on logistics performance metrics for senior management review.
- Scheduled transportation of outgoing goods to meet customer requirements.
- Analysed performance data to identify trends and areas for improvement in logistics processes.
- Managed inventory control procedures, significantly minimising losses and maximising warehouse space utilisation.
- Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
Operations Clerk, Administrative Assistance Operation Specialist
DSV logistics
Centurion
04.2016 - 12.2019
- Processed incoming orders and coordinated logistics activities to optimise operational efficiency.
- Collaborated with cross-functional teams to address operational challenges and streamline procedures.
- Supported management in developing and implementing workflow improvements to enhance productivity.
- Provided administrative support by generating reports and compiling data for performance analysis.
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Analysed operational processes and recommended improvements, driving innovation and operational excellence.
Team Leader, Folk Lift Driver Warehouse Operator
UTI logistics
Centurion
02.2014 - 03.2016
- Led a team of warehouse operators, coordinating daily activities to optimise workflow efficiency and meet operational targets.
- Operated forklift equipment to transport goods throughout the warehouse, maintaining safety protocols and adhering to operational guidelines.
- Implemented process improvements that streamlined warehouse operations and reduced product handling time significantly.
- Resolved operational issues by analysing workflows and providing actionable solutions to enhance overall productivity in the warehouse.
Senior Tele Salesman
Chartis life south Africa limited
Cresta
02.2013 - 01.2014
- Company Overview: think money
- Think money
- Developed and implemented sales strategies to drive revenue growth for insurance products.
- Conducted comprehensive needs assessments to tailor insurance solutions for clients.
- Established and maintained strong client relationships through effective communication and follow-up.
- Analysed market trends and competitor offerings to identify opportunities for product enhancement.
- Actively listened to customer concerns and queries.
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Conducted comprehensive sales calls to effectively promote life insurance products and services. increasing sales by 15%
Direct Sales Training Manager
DV Marketing
Randburg
01.2012 - 02.2013
- Developed and delivered comprehensive training programmes for direct sales teams, enhancing product knowledge and sales techniques.
- Facilitated workshops and seminars to improve sales performance by 75% and foster a culture of continuous learning among team members.
- Monitored and evaluated training effectiveness through feedback and assessments, making necessary adjustments to optimise learning outcomes.
- Mentored junior trainers and provided guidance on best practices in direct sales, contributing to team development and knowledge sharing.
- Led a team of training professionals, providing guidance and support to ensure high-quality delivery.
Education
Diploma - IT Networking, Computer Architecture, Security +, Programming, Business Communication, Business Information Systems
Rosebank College
Pretoria2012
Certificate - Transport and Logistics Introduction to logistics management, Demand and order management, Packaging and materials handling, Logistics information systems, Transportation management, Reverse logistics, Customer service, Logistics control
TETA
Pretoria2022
Skills
- Communication Skills
- MS Office
- Customer Service
- Supply Chain Experience
- Supervisory Experience
- Collaboration
- Auto Delivery
- Continual Improvement Process
- Compliance
- Detail Oriented
- Logistics coordination
- Safety compliance
References
- Fortunate Mathope, fortunate.mathope@za.dsv.com
- Valley Kwata, valley.kwata@za.dsv.com
Languages
English
Advanced
C1
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of manual paper work.
- Recognised by management for Best behaviours, leading to increased productivity.
Timeline
Logistics Supervisor
DSV Logistics
01.2022 - Current
Operations Clerk, Administrative Assistance Operation Specialist
DSV logistics
04.2016 - 12.2019
Team Leader, Folk Lift Driver Warehouse Operator
UTI logistics
02.2014 - 03.2016
Senior Tele Salesman
Chartis life south Africa limited
02.2013 - 01.2014
Direct Sales Training Manager
DV Marketing
01.2012 - 02.2013
Diploma - IT Networking, Computer Architecture, Security +, Programming, Business Communication, Business Information Systems
Rosebank College
Certificate - Transport and Logistics Introduction to logistics management, Demand and order management, Packaging and materials handling, Logistics information systems, Transportation management, Reverse logistics, Customer service, Logistics control
TETA