Summary
Overview
Work History
Education
Skills
References
Training
OTHER FORMAL TRAINING EDUCATION QUALIFICATIONS
AREAS OF EXPERTISE INCLUDES
KNOWLEDGE OF LEGISLATIVES FRAMEWORKS
Timeline
Generic

Sibusiso Mafika Khumalo

Assistant Manager
Ladysmith

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

25
25
years of professional experience

Work History

Assistant Manager

SASSA
LADYSMITH KZN
04.2023 - Current
  • MANAGE HUMAN CAPITAL MANAGEMENT
  • MANAGE TRANSPORT
  • MANAGE SUPPLY CHAIN
  • MANAGE OPERATION MANAGEMENT
  • MANAGE PAY POINT MANAGEMENT
  • MANAGE BENEFICIARY MAINTENANCE
  • MANAGE DISABILITY MANAGEMENT
  • MANAGE CUSTOMER CARE
  • MANAGE ONLINE BUSINESS PROCESS
  • COMPILE LOCAL OFFICE REPORTS
  • MANAGE RESOURCES, STAKEHOLDER ENGAGEMENTS AND OUTREACH PROGRAMMES
  • DATA ACQUISITION, ANALYSIS AND MANAGEMENT OF INFORMATION / REPORTING TO THE DISTRICT
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.

Assistant Manager Ladysmith Local Office

SASSA
LADYSMITH
01.2021 - Current
  • MANAGE HUMAN CAPITAL MANAGEMENT
  • MANAGE TRANSPORT
  • MANAGE SUPPLY CHAIN
  • MANAGE OPERATION MANAGEMENT
  • MANAGE PAY POINT MANAGEMENT
  • MANAGE BENEFICIARY MAINTENANCE
  • MANAGE DISABILITY MANAGEMENT
  • MANAGE CUSTOMER CARE
  • COMPILE LOCAL OFFICE REPORTS
  • MANAGE RESOURCES, STAKEHOLDER ENGAGEMENTS AND OUTREACH PROGRAMMES
  • DATA ACQUISITION, ANALYSIS AND MANAGEMENT OF INFORMATION / REPORTING TO THE DISTRICT
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.

Assistant Manager / Grants Manager / Alternative Used

SASSA
LADYSMITH KZN
05.2021 - 11.2021
  • MANAGE HUMAN CAPITAL MANAGEMENT
  • MANAGE TRANSPORT
  • MANAGE OPERATION MANAGEMENT
  • MANAGE PAY POINT MANAGEMENT
  • MANAGE BENEFICIARY MAINTENANCE
  • MANAGE DISABILITY MANAGEMENT
  • MANAGE CUSTOMER CARE
  • COMPILE DISTRICT REPORT
  • MANAGE STAKEHOLDER ENGAGEMENTS AND OUTREACH PROGRAMMES
  • DATA ACQUISITION, ANALYSIS AND MANAGEMENT OF INFORMATION
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Local Office Manager

SASSA
LADYSMITH KZN
04.2021 - 04.2021
  • MANAGE HUMAN CAPITAL MANAGEMENT
  • MANAGE TRANSPORT
  • MANAGE SUPPLY CHAIN
  • MANAGE OPERATION MANAGEMENT
  • MANAGE PAY POINT MANAGEMENT
  • MANAGE BENEFICIARY MAINTENANCE
  • MANAGE DISABILITY MANAGEMENT
  • MANAGE CUSTOMER CARE
  • COMPILE LOCAL OFFICE REPORTS
  • MANAGE RESOURCES, STAKEHOLDER ENGAGEMENTS AND OUTREACH PROGRAMMES
  • DATA ACQUISITION, ANALYSIS AND MANAGEMENT OF INFORMATION / REPORTING TO THE DISTRICT
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Local Office Manager Function

SASSA
GAUTENG
01.2018 - 01.2020
  • MANAGE HUMAN CAPITAL MANAGEMENT
  • MANAGE TRANSPORT
  • MANAGE SUPPLY CHAIN
  • MANAGE OPERATION MANAGEMENT
  • MANAGE PAY POINT MANAGEMENT
  • MANAGE BENEFICIARY MAINTENANCE
  • MANAGE DISABILITY MANAGEMENT
  • MANAGE CUSTOMER CARE
  • COMPILE LOCAL OFFICE REPORTS
  • MANAGE RESOURCES, STAKEHOLDER ENGAGEMENTS AND OUTREACH PROGRAMMES
  • DATA ACQUISITION, ANALYSIS AND MANAGEMENT OF INFORMATION / REPORTING TO THE DISTRICT
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Team Leader Duties

SASSA
HEIDELBERG
01.2010 - 01.2017
  • MANAGE HUMAN CAPITAL MANAGEMENT, MANAGE SCM
  • MANAGE OPERATION MANAGEMENT
  • MANAGE PAY POINT MANAGEMENT
  • MANAGE BENEFICIARY MAINTENANCE
  • MANAGE DISABILITY MANAGEMENT
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.

Supervisor

South African Social Security Agency
GAUTENG
01.2006 - 01.2010
  • VERIFICATIONS OF GRANTS
  • HANDLING OF ENQUIRIES AND COMPLAINTS OF GRANT APPLICANTS
  • WRITING REPORT CONTROL AND EVALUATE
  • FUNCTIONAL WORK PROCEDURES AND PROCESSES IN SOCIAL SECURITY WITH REGARD TO, APPLICATIONS, CUSTOMER SATISFACTION, ADMIN REVIEWS, MEDICAL REVIEW
  • COMPILE ALL RELEVANT REPORT SUCH AS STATISTICS AND SECTIONAL PROGRESS REPORT
  • ENSURE THAT ALL WORK ACTIVITIES ARE INFLUENCED BY POLICIES AND LEGISLATIONS
  • CONVENE INTERNAL AND EXTERNAL MEETINGS
  • PARTICIPATE IN STAKEHOLDERS MEETING AND INFORMATION SESSIONS INVOLVING GPG DEPARTMENTS
  • CO-ORDINATING THE RELATIONSHIP BETWEEN SASSA AND STAKEHOLDERS IN THE AREA
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Senior Administration Clerk

Department of Social Development
GAUTENG
01.2001 - 01.2006
  • SCREENING OF GRANT APPLICANTS
  • INTERVIEWING OF GRANT APPLICANTS
  • COMPLETING GRANT APPLICATIONS
  • COMPLETING OF REVIEWS APPLICATIONS
  • CONDUCTING HOME VISITS AND INVESTIGATIONS
  • MANAGING QUEUES
  • FINGERPRINTING APPLICANTS
  • ATTENDING QUERIES AND ENQUIRIES
  • KEEPING AND MAINTAINING REGISTERS STATISTICS
  • TRANSFER OF FILES
  • PROVIDING HELP DESK AT PAYPOINTS
  • PAYPOINT MONITORING
  • REGISTERING AND VERIFYING APPLICATIONS
  • OPENING, DRAWING AND ARCHIVING FILES
  • SEARCHING FOR URGENT/OUTSTANDING FILES
  • HANDLING OF INCOMING AND OUTGOING POST
  • MANAGING AND MONITORING THE REGISTRY
  • Contributed to the development of company policies and procedures that improved overall workflow efficiency.
  • Spearheaded various projects, coordinating efforts between multiple departments to meet deadlines and achieve desired results.

Education

National Diploma - Public Management

Sedibeng College

N4 - Human Resource

Sedibeng College

Grade 12 - Matriculation

Imisebeyelanga High School
01.1994

Skills

  • Willingness to work under pressure and put extra effort

  • Willingness to work as a team & independently

  • Punctuality, integrity and ability to meet deadlines

  • Willingness to learn, turn around challenges

  • Committed, dedicated and loyal

  • Respect, Humble, honest, confidential and professional

  • Ability to work in a team and independently

  • Ability to work with the public

  • Willingness to travel and a valid driver’s license

  • Willingness to work irregular hours

  • Sound knowledge of PFMA, PAJA, social assistance act

  • Sound knowledge and understanding of PSA and SCM policies

  • Sound knowledge and understanding of SASSA acts and regulations

  • Sound knowledge and understanding of SASSA Constitutional Mandate

  • Creative and innovative skills

  • Communication & interpersonal relations

  • Business Writing Skills

  • Problem solving skill

  • Planning and organizing skills

  • Leadership and management skills

  • Presentation and facilitation skills

  • Administrative and Project Management

  • Good Interpersonal Relations

  • Good Managerial Skills

  • Good Supervision Skills

  • Good Computer Skills

  • Good Report Writing Skills

  • Good Financial Management Skills

References

S, Nyawo, District Manager Midlands, sbongilenyawo@sassa.gov.za, 079 606 8150

Training

  • Supervisory Training
  • Attended SOCPEN training module 1,2,3 and 4
  • Attended basic first AID training level 1 NOSA:
  • Attended employee wellness champion programme
  • Transport management workshop
  • Management of Customer care
  • Attended PAJA training
  • PFMA Training
  • Attended policy role out workshop
  • Change Management
  • Attended induction workshop:
  • Attended Reg26A training
  • EMAST (Disability Management Unit)
  • ICCA (Customer Care Management System)
  • SLA (Payment Management unit)
  • BRM (Beneficiary Management unit)
  • Online (Operation Management Unit)
  • Ethics Certificate
  • Oracle online
  • Conflict resolution

OTHER FORMAL TRAINING EDUCATION QUALIFICATIONS

  • Institution: University of Pretoria
  • Qualification: Emerging Management and development program (Certificate)
  • Duration of Study: 03 Months
  • Qualification: Computer literacy and office Management
  • Duration of Study: Two weeks
  • Qualification: Scientology 19 Modules
  • Institution online course: Church of Science
  • Completed Training: AMDP Northwest University NSG
  • Completed Training: Khaedu NSG
  • Completed: Project Management
  • Completed: Coaching and Mentoring
  • Completed: Emotional Intelligence

AREAS OF EXPERTISE INCLUDES

  • Customize Operational plan & execution
  • Preparation, compilation and verifications of various reports.
  • Project management
  • Strategic & Performance management.
  • Assessing, monitoring & evaluation.
  • Stakeholder & Community engagement.
  • Resources & assets Management.
  • Compliance & policy adherence.
  • Customer care & Employee wellness.
  • Facilitation, coaching and training.
  • Development and Research.
  • Ensure effective and efficient service delivery.
  • Risk Management
  • Record Management
  • People management
  • Integrity
  • Communication

KNOWLEDGE OF LEGISLATIVES FRAMEWORKS

  • Knowledge of Batho-Pele principles.
  • Knowledge of Constitution of Republic of South Africa Act of 1996.
  • Knowledge of Social Assistance Act 13 of 2004 and Regulations of 2008.
  • Knowledge of Children’s Act 38 of 2005.
  • Knowledge of Public Administration Management Act 11 of 2014.
  • Knowledge of Skills Development Act, 97 of 1998.
  • Knowledge of SASSA Act 09 of 2004 SASSA Mandate, SASSA values SASSA vision and mission
  • Knowledge of Intergovernmental Relations Act 13 of 2005.
  • Knowledge of National Development Plan (2030 vision RSA)
  • Knowledge of Disaster Management Act, 57 of 2002.
  • Knowledge of Non-Profit Organization Act 71 of 1999 & amendment 17 of 2000.
  • Knowledge of Public Service Act 103 of 1994 and Regulations.
  • Knowledge of Public Finance Management Act 01 of 1999 and Treasury Regulations.
  • Knowledge of Public Finance Management Act Chapter 6, Part 3
  • Knowledge of Broad-Based Black Economic Empowerment Act 53 of 2003.
  • Knowledge of National archive Act 43 of 1996.
  • Knowledge of Division of Revenue Act.
  • Knowledge of Promotion of Administrative Justice Act (PAJA) 03 of 2000.
  • Knowledge of Promotion of Access Information Act (PAIA) 02 of 2000.
  • Knowledge of Employment Equity Act 55 of 1998.
  • Knowledge of Basic Conditions of Employment Act 75 of 1997.
  • Knowledge of Occupational Health and Safety Act 85 of 1993.
  • Knowledge of Labour Relations Act 66 of 1995.

Timeline

Assistant Manager

SASSA
04.2023 - Current

Assistant Manager / Grants Manager / Alternative Used

SASSA
05.2021 - 11.2021

Local Office Manager

SASSA
04.2021 - 04.2021

Assistant Manager Ladysmith Local Office

SASSA
01.2021 - Current

Local Office Manager Function

SASSA
01.2018 - 01.2020

Team Leader Duties

SASSA
01.2010 - 01.2017

Supervisor

South African Social Security Agency
01.2006 - 01.2010

Senior Administration Clerk

Department of Social Development
01.2001 - 01.2006

N4 - Human Resource

Sedibeng College

National Diploma - Public Management

Sedibeng College

Grade 12 - Matriculation

Imisebeyelanga High School

Similar Profiles

CREATE PROFILE
Sibusiso Mafika KhumaloAssistant Manager