Sibusiso Bongobi

Work History

IT Application Support (2nd Tier)

Accenture

Centurion

04.2016 - 06.2020

Collaborated with cross-functional teams to identify and implement system improvements, resulting in enhanced user experience.
Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests.
Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
Demonstrated a strong commitment to professional development by attending industry conferences, webinars, and workshops, staying current on the latest technologies and trends in application support.
Assisted in the selection of new software tools, evaluating their compatibility with existing systems and potential benefits for users.
Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.
Provided training to end users on new and updated systems and software.
Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
Generated reports to track performance and analyze trends.
Responded to customer inquiries and provided technical assistance over phone and in person.
Configured and tested new software and hardware.
Maintained servers and systems to keep networks fully operational during peak periods.
Monitored system performance to identify potential issues.
Researched and identified solutions to technical problems.
Participated in on-site requirements gathering sessions.
Used Remedy to track, maintain and update trouble tickets.
Prepared in-depth reports for each project managed and updated documentation as changes occurred.
Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
Achieved high levels of customer satisfaction through timely resolution of complex technical issues related to supported applications.

Accounts Payable Clerk

GIDANI PTY LTD

Midrand

01.2014 - 06.2015

Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
Maintained high level of data integrity by consistently updating vendor information in the system accurately.
Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
Maintained accurate financial records by regularly reconciling accounts payable transactions.
Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
Updated accounting ledgers and journals to balance statements and maintain consistent records.
Reconciled bank accounts to verify accuracy of cash records.
Presented audit findings to accounting manager after reviewing results and paperwork.
Generated invoices upon receipt of billing information and tracked collection progress.
Matched purchase orders with invoices and recorded necessary information.
Input financial data and produced reports using Pastel Accounting Software.

Overview

Work History

IT Application Support (2nd Tier)

Accounts Payable Clerk

Education

Financial Information Systems - Accounting And Technology

Skills

Software

Timeline

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