BAS Accounting System
Sibusiso Bongobi
IT Application Support Analyst
Johannesburg
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
IT Application Support (2nd Tier)
Accenture
Centurion
04.2016 - 06.2020
- Collaborated with cross-functional teams to identify and implement system improvements, resulting in enhanced user experience.
- Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests.
- Contributed to the successful implementation of new company-wide applications by assisting with requirements gathering, testing, documentation, training sessions.
- Demonstrated a strong commitment to professional development by attending industry conferences, webinars, and workshops, staying current on the latest technologies and trends in application support.
- Assisted in the selection of new software tools, evaluating their compatibility with existing systems and potential benefits for users.
- Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.
- Provided training to end users on new and updated systems and software.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Participated in on-site requirements gathering sessions.
- Used Remedy to track, maintain and update trouble tickets.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Achieved high levels of customer satisfaction through timely resolution of complex technical issues related to supported applications.
Accounts Payable Clerk
GIDANI PTY LTD
Midrand
01.2014 - 06.2015
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Reconciled bank accounts to verify accuracy of cash records.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Input financial data and produced reports using Pastel Accounting Software.
Education
Financial Information Systems - Accounting And Technology
02.2006 - 09.2011
Skills
Compliance understanding
Technical Support
Status Reporting
Hardware integration
Application support
Software
PASTEL ACCOUNTING SYSTEM
BASIC Sql
Database
Remedy Tool
Timeline
IT Application Support (2nd Tier) - Accenture
04.2016 - 06.2020
Accounts Payable Clerk - GIDANI PTY LTD
01.2014 - 06.2015
Walter Sisulu University - Financial Information Systems , Accounting And Technology
02.2006 - 09.2011