Sibusisiwe Nonkanyezi Thembani

• Prepared monthly and year-end closing statements, financial documents and invoices.
• Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
• Maintained accuracy when reviewing and reconciling the general ledger.
• Posted financial data in Excel spreadsheets to ensure accurate tracking and reporting of inventory.
• Processed petty cash transactions accurately and maintained detailed records of expenditures for accountability.
• Collaborated with team members and employees across multiple departments to maintain accurate circulation and billing data.
• Provided administrative support by securely filing and photocopying sensitive financial documents, ensuring compliance with data protection standards.

· Handled inbound and outbound customer interactions professionally and efficiently.

· Resolved customer queries and complaints while maintaining high service standards.

· Consistently exceeds all KPIs, including call quality, conversion rates, average

· handling time, and customer satisfaction scores.

· Builds rapport with clients to identify needs and present the most appropriate

· solutions, contributing to ongoing client retention and satisfaction.

· Educated customers on products and services, helping them make informed decisions and build long-term value

· Managed high call volumes while ensuring excellent customer experience.

· Demonstrated effective communication, negotiation, and problem-solving skills.

· Maintained accurate customer records and updated databases.

· Worked effectively within performance-driven environments to achieve targets and KPIs.

· Assisted in preparing and reconciling financial statements to ensure accuracy and compliance.

· Compiled and analysed financial data for month-end closing processes and reporting.

· Utilised Sage Pastel and QuickBooks for accurate data entry and financial reporting.

· Prepared VAT and income tax compliance documentation in accordance with South African regulations.

· Supported audit activities by verifying documents and reviewing financial records for accuracy.

· Collaborated with finance team on budgeting and financial forecasting to facilitate strategic decision-making.

· Ensured compliance with South African GAAP and financial procedures.