Sibusisiwe Xulu

• Reporting to the Chief Executive Officer, entrusted with the responsibility to develop and deliver the groups People strategy and E2E HR value chain support in the business (South Africa and the ROA regions including: Nigeria, Kenya, Ghana, Zimbabwe)
• Developed and executed HR policies and OD programs to build staff-focused human resources office culture.
• Spearheaded the organisations training and development initiatives to ensure on going learning
• Maintained human resources regulatory compliance with local legislative laws.
• Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
• Developed succession plans and promotion paths for staff.
• Assessed training needs and coordinated learning and development initiatives for employees.
• Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
• Established critical strategic partnerships with various business units to provide full efficient HR services to business units and regional offices.
• Advisory support to the leadership team by providing administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Educated employees on company policy and kept employee handbook current.
• Developed and Implemented the organizations transformation strategy and the related responsibilities to promote fair and equitable workplace.
• Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
• Managed other HR staff and oversaw execution of tasks and initiatives.
• Designed robust compensation and benefits packages to attract top employees.
• Structured compensation and benefits according to market conditions and budget demands.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Coordinated technical training and personal development classes for staff members.

• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
• Managed full cycle of recruiting, hiring and onboarding new employees.
• Reviewed applicant qualifications and assisted management and recruiting with hiring needs and determining compensation and total package.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
• Collaborated with leadership to assess and improve policies across board.
• Developed and delivered special events for company employees.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
• Engaged employees and conducted exit interviews to gain complete sense of satisfaction and areas in need of improvement.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
• Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Coordinated technical training and personal development classes for staff members.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.

• The responsibilities entail partnering with management to provide support and guidance on all HR related matters for the team
• Prepare and implement the people strategy in accordance with the organisational strategy people objectives set out within the business
• Responsible for Talent management process to ensure efficient recruitment process, onboarding and the implementation of appropriate development initiatives
• Responsible for monthly people metrics reporting and visualizations for month-end and board pack reports
• Advocate for our company culture through HR initiative to promote a healthy working environment for the team
• Planning and coordinating performance management processes
• Conduct engagement surveys, analyse findings, develop action plan and drive the implementation of initiatives that support cultural and behavioural change

• A division of Unitrans Passenger
• Promptly corresponded with applicants and coordinated and conducted interviews.
• Supported management in developing and implementing personnel policies and procedures.
• Explained human resources policies, procedures, laws, standards and regulations to each employee.
• Studied job descriptions and qualifications to determine applicant requirements.
• Verified applicant references and employment details.
• Consulted businesses on successful recruiting and retention practices to help minimize turnover.
• Maintained filing system of current, prospective and future positions.
• Maintained payroll information by calculating, collecting and entering data.
• Processed payrolls on regular basis for more than 500 employees nationally.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Verified timekeeping records and handled any discrepancies with employees.
• Interpreted and advised on labor relations policies and previously negotiated agreements.
• Mediated discussions between employer and employee representatives in attempt to reconcile differences.
• Provided expertise on labor and employment laws to help employers make more effective decisions.
• Assessed impact of union proposals on company or government operations.
• Spearheaded negotiation of union contracts as company representative.

Transferred to the Head Office to assist the HR Project Manager with the HR administrative responsibilities:

• Updated HR database with new employee information, changes in benefits and other details.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Coordinated technical training and personal development classes for staff members.
• Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Monitored company inventory to keep stock levels and databases updated.
• Scheduled and confirmed appointments and meetings for senior management team.
• Prepared variety of different written communications, reports and documents.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked with customers to understand needs and provide excellent service.
• Responsible for recruitment for finance roles