Sibusile Sangweni
Florida Lake
Summary
Detail-oriented Property Consultant with strengths in client qualification and property appraisal. Guides clients through property transactions, ensuring compliance and fostering strong landlord-tenant relationships. Committed to delivering expert advice and building a reputation for reliability.
Overview
7
7
years of professional experience
Work History
Property Consultant
Quantanite
, South Africa
2025.01 - 2026.01
- Guided home buyers, sellers and renters through different types of property transactions.
- Conducted comprehensive property appraisals to assess market values for clients' assets
- Reviewed client profiles to determine eligibility for new property transitions
- Established strong relationships with clients, building a reputation for reliability and expert advice.
- Communicated with property landlords regarding tenant behaviour related to payments and apartment conditions
- Ensured compliance with legal and regulatory standards with legal and regulatory requirements
Customer care consultant
Credit solution services (BPO)
2022.01 - 2023.01
- Resolved customer queries and complaints effectively, ensuring high satisfaction levels
- Managed high volume of outbound calls efficiently to enhance customer engagement
- Assisting US based clients with life insurance and mortgage loans
- Analysing call centre data to generate valuable insights to predict customer trends.
- Reviewed live calls to evaluate agent performance and adherence to protocols. and conducting training sessions ensuring agents stay motivated
- Make recommendations for enhancements to training materials
Business and Claims Consultant
Icontact
2019.01 - 2022.01
- Developed tailored business solutions for clients, aligning with company and industry needs
- Collected and analysed information about clients' businesses through various methods to inform recommendations
- Processed claims for car owners of quality brands, addressing high emissions issues and ensuring compliance with environmental standards
Travel Consultant
Afrishore (Direct Ferries)
2023.01
- Providing expert knowledge about various destinations, including information on culture, attractions, transportation, and accommodation.
- Offering personalised travel recommendations based on clients' interests and preferences.
- Developed customised travel itineraries aligned with clients' preferences, budget, and requirements to enhance their travel experience.
- Coordinated seamless travel arrangements, integrating transportation, accommodations, and activities to ensure a smooth client journey.
- Making reservations for flights, hotels, car rentals, and other travel-related services.
- Assisting clients with travel documentation, such as visas, passports, and travel insurance.
- Delivered excellent customer service by promptly responding to client inquiries and effectively resolving any travel-related issues.
- Handled issues during travel, including flight cancellations and hotel problems.
- Staying current with industry developments, travel trends, and destination information to provide the best possible service to clients.
- Managed interactions with over 200 operator systems daily to ensure efficient service delivery.
Education
12 - Life Science
Kelokitso Comprehensive
JHB2015-01
Skills
- Customer care
- Verbal communication
- Written communication
- Task driven
- Team player
- Good organizational skills
- Good accuracy and attention to detail
- MS WORD
- MS EXCEL
- MS POWERPOINT
- OUTLOOK EXPRESS
- INTERNET AND EMAIL NAVIGATION
- Customer relationship management
- Property appraisal
Languages
IsiZulu
Custom
- Siphesihle Ndlovu, Afrishore (Direct Ferries), Team Leader, 074 808 5734
- Ephraim Nheimusou, Credit solution services, Manager, 078 346 2889
- Nomonde Tshabalala, Quantanite, Team Leader, 067 042 1069
Personal Information
ID Number: 9511130547083
Timeline
Property Consultant
Quantanite
2025.01 - 2026.01
Travel Consultant
Afrishore (Direct Ferries)
2023.01
Customer care consultant
Credit solution services (BPO)
2022.01 - 2023.01
Business and Claims Consultant
Icontact
2019.01 - 2022.01
12 - Life Science
Kelokitso Comprehensive