Sibulele Kambule
Human Resources Generalist
Cape Town
Summary
Professional in people operations, equipped with valuable experience in optimizing HR processes and fostering positive work environment. Known for strong focus on team collaboration and adaptability to changing needs. Skills include employee relations, onboarding, and policy implementation. Holding a Bachelor of Arts in Industrial Psychology from the University of Western Cape and an Honours degree in HR Management.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
6
6
Languages
Work History
People Operations Coordinator
Peach Payments
Cape Town
08.2024 - Current
- Resolved employee relations issues by conducting thorough investigations and recommending appropriate actions based on findings.
- Maintained up-to-date records of personnel data, ensuring confidentiality and accuracy at all times.
- Collaborated with HR partners to ensure compliance with local, state, and federal labor regulations in all aspects of people operations functions.
- Reduced employee turnover rates by addressing concerns and implementing effective solutions to workplace challenges.
- Assisted in benefits administration, ensuring accurate enrollment and timely processing of claims for all employees.
- Coordinated company-wide events and initiatives to promote a positive work environment and foster collaboration across teams.
- Facilitated open communication channels between employees and management through regularly scheduled meetings and surveys regarding workplace satisfaction.
- Evaluated the effectiveness of people operations initiatives by analyzing relevant metrics, seeking feedback from employees and management, and making data-driven recommendations for continuous improvement efforts.
- Supported leadership in developing organizational policies that align with company values and promote employee satisfaction.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the company culture.
- Managed full-cycle recruitment processes to maintain an efficient talent pipeline for various departments.
People Delivery Assistant
The Shoprite Group of Companies - Freshmark
Cape Town
04.2024 - 07.2024
- Provide HR support to Freshmark and Transrite branches across the African continent.
- Review remuneration requests and get approval from the Divisional People Partner and People Business Partner, on behalf of all the South African Branches.
- Draft and consolidate Training Reports, Management Summaries, Leave Reports, Weekly & Monthly Incentive Reports, Union Reports.
- Ensure that the employee’s documents are signed and correct, then manually capture on the system.
- Manage and report on employee attendance and leave.
- Capture all employee leave across both Freshmark and Transrite branches.
- Ensure that all the databases are updated on a monthly basis.
- Draft employment contracts and promotional letters.
- Submit Criminal Credit Checks on behalf of all the branches and provide feedback thereof.
- Send out reminders to the branches regarding information required for the consolidation of the various reports.
- Provide general assistance to the division at large.
People Intern
Takealot.com
Cape Town
03.2023 - 03.2024
- Onboard and offboard employees within the Engineering Department
- Provide assistance to stakeholders with various HR-related queries and requests
- Liaise with the Payroll, Supply Chain, Analytics and other teams on behalf of the department stakeholders
- File digital copies of important documents to maintain accurate and consistent records
- Shadowed daily activities of office staff to gain understanding of scope of work
- Registered information on database to preserve accurate details
- Booked conference rooms, scheduled catering and sent invitations to assist in coordinating events
- Supported meetings by preparing materials, setting up spaces and taking notes
- Handled phone calls and responded to emails on behalf of staff, keeping senior
Sr. Associate - Operations
WNS Global Services
Cape Town
08.2021 - 01.2022
- To identify and understand customer needs
- Delivering a first class customer service to increase the profitability of the business
- Remaining committed to treating customers fairly and with integrity
- Voice channels - inbound & outbound (customer services & sales)
- Support clients through chat, emails
- Check client income verification
- Build key relationships
- Prioritize and manage work flow
- Analyze, validate and interpret information
- Resolve conflict situations amicably
- Built quality, trusting relationships with consumers to facilitate sales opportunities and grow shop profitability.
Customer Service Representative
Customer Care Solutions
Cape Town
12.2018 - 12.2019
- Provide accurate, valid and complete information by using the organization's methods/tools
- Meet personal/customer service team sales targets and call handling quotas, handle customer complaints
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Process customer accounts and file documents
- Follow communication procedures
- Guidelines and policies
- Take the extra mile to engage customers
- Addressed customer service enquires quickly and accurately.
Education
Certificate of Higher Education - Human Resource Management
Academy of York
Johannesburg, SouthAfrica 04.2023 - 02.2024
BCom(Honours) Human Resource Management - Human Resource Management
University of The Western Cape
Cape Town, WC 02.2022 - 01.2023
Bachelor of Arts - Industrial Psychology, Sociology, Language and Communication Studies
University of The Western Cape
Cape Town, South Africa 02.2019 - 12.2021
National Senior Certificate - National Senior Certificate
Rhodes High School
Cape Town, WC 01.2014 - 12.2018
Skills
Microsoft Office
Data analysis capabilities
Recruitment and onboarding
Labor law compliance
Process improvement techniques
Ability to Work in a TeamCommunication SkillsCustomer ServiceGoogle SuiteHuman ResourcesMicrosoft Office SuiteData EvaluationProblem ResolutionMail DistributionAdministrative TasksEmail CorrespondenceManagementFiling SystemMultitaskingMeeting CoordinationDelivery record managementADDITIONAL:
Driving Licence: Category B auto
References
- Ms Lusanda Ndzunga, Sanlam - Financial Controller, Lusanda.ndzunga@sanlam.co.za, 0785818817
- Sihle Mabombo, Mentor, naledimabombo@gmail.com, 079 468 6004
- Nicole Arendse, Takealot.com, nicole.arendse@takealot.com, 0794779526
Languages
IsiXhosa
English
Additional Information
I am a part-time Language, Business Studies and Life Skills tutor - specializing in IsiXhosa, English, Business Studies and Life Orientation.
Timeline
People Operations Coordinator
Peach Payments
08.2024 - Current
People Delivery Assistant
The Shoprite Group of Companies - Freshmark
04.2024 - 07.2024
Certificate of Higher Education - Human Resource Management
Academy of York
04.2023 - 02.2024
People Intern
Takealot.com
03.2023 - 03.2024
BCom(Honours) Human Resource Management - Human Resource Management
University of The Western Cape
02.2022 - 01.2023
Sr. Associate - Operations
WNS Global Services
08.2021 - 01.2022
Bachelor of Arts - Industrial Psychology, Sociology, Language and Communication Studies
University of The Western Cape
02.2019 - 12.2021
Customer Service Representative
Customer Care Solutions
12.2018 - 12.2019
National Senior Certificate - National Senior Certificate
Rhodes High School
01.2014 - 12.2018