Sibulele Dolo
Cape Town
Summary
Professional with experience in customer service and order processing, adept at managing inquiries related to delivery services. Demonstrated ability to efficiently track and process orders while maintaining accurate records through data entry and imaging systems. Proven skills in coordinating schedules and managing office supplies contribute to streamlined operations. Experience includes handling petty cash and communicating effectively with clients to resolve issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent Assistant
Bex couriers
Cape Town
03.2025 - Current
- Assisted customers with inquiries and concerns regarding delivery services.
- Processed orders and track orders.
- Capturing a pods.
- Confirming collections.
- Filling Trip sheet for drivers.
- Scanning and imaging pods
Office Administrator/Receptionist
Afrokaans film and television
Cape Town
06.2019 - 02.2025
- Managed office supplies and inventory for smooth daily operations.
- Coordinated schedules and appointments for team members and executives.
- Maintained organized filing systems for documents and records management.
- Booking couriers
- Managing petty cash and recons
- Phoning clients
Education
High School Diploma -
Phandulwazi High School
Cape TownSome College (No Degree) - Management Assistance
West Coast College
Cape Town Skills
- Order processing
- Delivery tracking
- Data entry
- Computer skills
Languages
Xhosa
First Language
English
Beginner (A1)
A1
Certification
- N5 certificate
- Code 10 drivers license
- Communication certificate
References
References available upon request.
Timeline
Customer Service Agent Assistant
Bex couriers
03.2025 - Current
Office Administrator/Receptionist
Afrokaans film and television
06.2019 - 02.2025
High School Diploma -
Phandulwazi High School
Some College (No Degree) - Management Assistance
West Coast College