Siboniso Zwane
Senior Solution Analyst & Salesforce FSC SME
Summary
Senior Manager leading cross-functional teams to deliver enterprise Salesforce work, improve team productivity, and keep milestones on schedule. Builds capability through training, mentoring, performance reviews, and hiring decisions that strengthen morale and readiness. Brings leadership development and client-focused delivery to complex Financial Services environments.
Overview
9
9
Certifications
13
13
years of professional experience
Work History
Senior Manager
Cloud 23
01.2026 - Current
- Provide strong leadership to enhance team productivity and morale.
- Lead cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Mentor junior staff members for skill development and career progression within the organization.
- Boost team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
FSC Practice Lead
Cloud23
01.2024 - 12.2025
- Lead FSC adoption initiatives, collaborating with cross-functional teams to deliver integrated, client-focused solutions.
- Manage and develop a team of 6 professionals.
- Mentored 4 junior team members
- Designed and implemented a leadership development framework, improving team retention and succession readiness.
Financial Services Practice Lead
BlueSky
07.2022 - 12.2023
- Oversaw operations for the Financial Services vertical within the Salesforce Business Unit, delivering projects on time and within budget.
- Managed a team of 8 line managers, supporting BA and developer delivery for financial services clients.
- Expanded market presence by identifying growth opportunities and increasing client based consultants from 1 individual to a team of more than 30 at one of the key clients.
- Streamlined cost estimation and resource planning processes.
Consulting/Line Manager
BlueSky
08.2021 - 06.2022
- Directed a 20-member team of BAs and Developers, implementing structured bi-weekly check-ins and monthly one-on-ones to boost engagement and performance.
- Increased Salesforce certification attainment within the team by 30% through targeted mentoring.
- Acted as senior client contact in manager's absence, ensuring uninterrupted delivery and client satisfaction.
- Managed & Mentored 4 individuals who were promoted as Line Managers
Business Analyst Team Lead
BlueSky
11.2019 - 07.2021
- Supervised a team of 10 BAs, ensuring project deliverables met quality and timeline requirements.
- Provided ongoing coaching and mentoring, resulting in improved performance review scores across the team.
Salesforce Business Analyst
BlueSky
11.2017 - 10.2019
- Gathered requirements, managed stakeholder communications, and delivered Salesforce enhancements for enterprise clients.
- Improved customer satisfaction scores by 15% through proactive solution delivery and issue resolution.
Co-Founder
Infinite Professional Solutions
04.2016 - 10.2017
- Worked across entrepreneurship & financial services gaining a foundation in client engagement, IT operations, and business development for SME's.
Consultant
Allan Gray
01.2015 - 03.2016
- Assisting independent financial advisers and their assistants with their client investment information
- Providing investment performance information
- Providing and simplifying complex investment calculations as well as tax information
- Assisting direct clients with their investment information
- Educating investors about unit trust, retirement products, endowments and offshore investments
- Updating investors about current market affairs
General Administration
Recruitment Consultant
Sarago Recruitment
01.2014 - 02.2014
- Conducted 6 Interviews per day
- Setting up Interview Schedules
- Setting up Training Schedules
- Providing Interview Reports
Education
Bachelor of Business Science - Finance & Economics
University of KwaZulu-Natal
Westville04-2015
Skills
Salesforce CRM & FSC Implementation
Business/Solution Analysis & Requirements Gathering
Agile Project Management
Stakeholder Engagement & Client Management
Leadership, Mentoring & Team Development
Solution Architecture & Delivery Oversight
Strategic Planning & Practice Development
Process Improvement & Change Management
Certification
Salesforce Administrator
Timeline
Senior Manager
Cloud 23
01.2026 - Current
FSC Practice Lead
Cloud23
01.2024 - 12.2025
Financial Services Practice Lead
BlueSky
07.2022 - 12.2023
Consulting/Line Manager
BlueSky
08.2021 - 06.2022
Business Analyst Team Lead
BlueSky
11.2019 - 07.2021
Salesforce Business Analyst
BlueSky
11.2017 - 10.2019
Co-Founder
Infinite Professional Solutions
04.2016 - 10.2017
Consultant
Allan Gray
01.2015 - 03.2016
Recruitment Consultant
Sarago Recruitment
01.2014 - 02.2014
Bachelor of Business Science - Finance & Economics
University of KwaZulu-Natal