SIBONISO ZWANE
Business Analyst
Johannesburg
Summary
Siboniso holds a Bachelor of Business Science honours degree. His majors were Finance and Economics. He is also a certified Salesforce Administrator & Service Cloud Consultant. He is currently a Practice Lead for the Financial Services vertical at BlueSky Digital Solutions a Fintech consulting company. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Salesforce Practice Lead
Financial Services
07.2022 - Current
- Oversight of the operations in the Financial Services vertical in the Salesforce
- Business Unit
- Coordinating with other managers to ensure that all projects are completed on time and within budget
- Developing strategies to increase sales within existing markets and identifying new markets for growth
- Project estimates & Cost Estimation
- Managing a team of line managers who are responsible for BA's & Developers
- Establishing long-term relationships with clients to develop new business opportunities
Business Analyst Team Lead
City of Johannesburg
11.2019 - 07.2021
- Hold bi-weekly check- ins with team members
- One-on-ones with each team member every month
- Ensure check-ins are documented
- Provide support to the team, through coaching and mentoring
- Point of contact for the client
- Review KPI’s for each team member
Salesforce Business Analyst
BlueSky
Johannesburg
11.2018 - 05.2019
- Salesforce System Enhancements
- Drafting User Manuals
- Drafting Test Scripts
- Salesforce Configuration
- Collecting & Documenting Requirements
- Creating User Stories for Agile Sprints
Co-Founder
Infinite Professional Solutions
Durban
04.2016 - 09.2017
- Assisting entrepreneurs with professional expertise by providing technical services and developing their skills to increase competitiveness in their relevant industry
- Create professional Company Profiles
- Company email address domains creation
- Websites design
- Company Logo designs
- Business plan & proposal drafting
- Legal compliance assistance
Consultant
Allan Gray Proprietary Limited, Cape Town
01.2015 - 03.2016
- Assisting independent financial advisers and their assistants with their client investment information
- Providing investment performance information
- Providing and simplifying complex investment calculations as well as tax information
- Assisting direct clients with their investment information
- Educating investors about unit trust, retirement products, endowments and offshore investments
- Updating investors about current market affairs
- General Administration
Recruitment Consultant
Sarago Recruitment
01.2014 - 02.2014
- Durban
- Conducting Interviews
- Setting up Interview Schedules
- Setting up Training Schedules
- Providing Interview Reports
Education
Bachelor of Business Science - Finance And Financial Management Services
University of KwaZulu
Westville 01.2010 - 11.2014
Skills
Business Analysis
Salesforce
Microsoft ExcelMicrosoft OfficeTraining and mentoring
Multidisciplinary team collaboration
Relationship building and retention
Project oversight
Data analysis
Business process mapping
Strategic planning
Predictive modeling
Gap analysis
Needs assessments
Data Mapping
Test case scenarios
Web-based reporting tools
Negotiation
Quality assurance
Search Engine Optimization
Consulting
Workflow Analysis
Staff Management
Release planning
Technical Writing
Operations management
Product development
Business planning
Competitive analysis
Project finance
Project Management
Operations analysis
Certification
Youth Leadership Program
Timeline
Salesforce Practice Lead
Financial Services
07.2022 - Current
Business Analyst Team Lead
City of Johannesburg
11.2019 - 07.2021
Salesforce Business Analyst
BlueSky
11.2018 - 05.2019
Co-Founder
Infinite Professional Solutions
04.2016 - 09.2017
Consultant
Allan Gray Proprietary Limited, Cape Town
01.2015 - 03.2016
Recruitment Consultant
Sarago Recruitment
01.2014 - 02.2014
Bachelor of Business Science - Finance And Financial Management Services
University of KwaZulu
01.2010 - 11.2014