SIBONISO ZWANE
Business Analyst
Johannesburg
Summary
Siboniso holds a Bachelor of Business Science honours degree. His majors were Finance and Economics. He is also a certified Salesforce Administrator & Service Cloud Consultant. He is currently a Practice Lead for the Financial Services vertical at BlueSky Digital Solutions a Fintech consulting company. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Salesforce Practice Lead
Financial Services
07.2022 - Current
- Oversight of the operations in the Financial Services vertical in the Salesforce
- Business Unit
- Coordinating with other managers to ensure that all projects are completed on time and within budget
- Developing strategies to increase sales within existing markets and identifying new markets for growth
- Project estimates & Cost Estimation
- Managing a team of line managers who are responsible for BA's & Developers
- Establishing long-term relationships with clients to develop new business opportunities
Business Analyst Team Lead
City of Johannesburg
11.2019 - 07.2021
- Hold bi-weekly check- ins with team members
- One-on-ones with each team member every month
- Ensure check-ins are documented
- Provide support to the team, through coaching and mentoring
- Point of contact for the client
- Review KPI’s for each team member
Salesforce Business Analyst
BlueSky
Johannesburg
11.2018 - 05.2019
- Salesforce System Enhancements
- Drafting User Manuals
- Drafting Test Scripts
- Salesforce Configuration
- Collecting & Documenting Requirements
- Creating User Stories for Agile Sprints
Co-Founder
Infinite Professional Solutions
Durban
04.2016 - 09.2017
- Assisting entrepreneurs with professional expertise by providing technical services and developing their skills to increase competitiveness in their relevant industry
- Create professional Company Profiles
- Company email address domains creation
- Websites design
- Company Logo designs
- Business plan & proposal drafting
- Legal compliance assistance
Consultant
Allan Gray Proprietary Limited, Cape Town
01.2015 - 03.2016
- Assisting independent financial advisers and their assistants with their client investment information
- Providing investment performance information
- Providing and simplifying complex investment calculations as well as tax information
- Assisting direct clients with their investment information
- Educating investors about unit trust, retirement products, endowments and offshore investments
- Updating investors about current market affairs
- General Administration
Recruitment Consultant
Sarago Recruitment
01.2014 - 02.2014
- Durban
- Conducting Interviews
- Setting up Interview Schedules
- Setting up Training Schedules
- Providing Interview Reports
Education
Bachelor of Business Science - Finance And Financial Management Services
University of KwaZulu
Westville 01.2010 - 11.2014
Skills
Business Analysis
Certification
Youth Leadership Program
Timeline
Salesforce Practice Lead
Financial Services
07.2022 - Current
Business Analyst Team Lead
City of Johannesburg
11.2019 - 07.2021
Salesforce Business Analyst
BlueSky
11.2018 - 05.2019
Co-Founder
Infinite Professional Solutions
04.2016 - 09.2017
Consultant
Allan Gray Proprietary Limited, Cape Town
01.2015 - 03.2016
Recruitment Consultant
Sarago Recruitment
01.2014 - 02.2014
Bachelor of Business Science - Finance And Financial Management Services
University of KwaZulu
01.2010 - 11.2014
Youth Leadership Program
Salesforce Administrator
Salesforce Certified Service Cloud
Consultant
Management Development Program
Debonairs Pizza Musgrave Business
Understanding Program
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