Hi, I’m
Siboniso Mbatha
Pongola
Summary
Committed and hardworking Sales Consultant with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
years of professional experience
1
Certification
Work History
OK Foods
Cashier
05.2021 - Current
Job overview
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels up
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Vision Executive Marketing
Sales Agent
09.2019 - 05.2021
Job overview
- Provided timely feedback from customers to the product development team, contributing valuable insights into potential improvements or enhancements.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
Status Finance
Sales Consultant
09.2013 - 01.2018
Job overview
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process.
- Boosted customer satisfaction by providing personalized consultations and tailored product.
Education
SANTS Private College Pretoria, South Africa
Diploma in Teaching from Diploma in Grade R Teaching
02.2018
Sozama High School Pongola, South Africa
Grade 12
12.2005
Skills
- Cash Handling
- Payment posting
- POS system operations
- Loyalty Program Promotion
- Money Handling
- Time management skills
- Drawer balancing
- Refunds and exchanges
- Interpersonal Skills
- Teamwork and Collaboration
- Transaction Balance Sheets
- Active Listening
- Problem-Solving
- Team Collaboration
- Problem-solving abilities
- Product Scanning
Certification
License c1
Computer Literacy
Lesedi Digital Literacy skills
Timeline
Cashier
OK Foods
05.2021 - Current
Sales Agent
Vision Executive Marketing
09.2019 - 05.2021
Sales Consultant
Status Finance
09.2013 - 01.2018
SANTS Private College
Diploma in Teaching from Diploma in Grade R Teaching
Sozama High School
Grade 12
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