Sibonisiwe Lekalakala
Operations Consultant | Insurance & Operations Specialist
Roodepoort
Summary
Experienced Operations and Insurance Professional with over 10 years of experience across underwriting, operations, customer service, retention, quality assurance, compliance and stakeholder management. Completed Higher Certificate in Project Management at Mancosa. Fluent in English, isiXhosa, isiZulu and Sesotho.
Overview
4
4
Languages
16
16
years of professional experience
Work History
Operations Consultant
Telesure Investment Holdings
04.2021 - Current
- Manage insurance enquiries, investigations, cancellations, refunds, retention requests and compliance activities. Implemented process improvements and supported change initiatives.
Marketing Assistant Manager
Paulser Stationers
01.2019 - 02.2021
- Managed customer engagement, order processing, SLA compliance, databases and reporting.
Commercial Underwriting Administrator
Riskslip Underwriters
03.2017 - 12.2018
- Handled renewals, endorsements, quotations, re-brokes and portfolio administration.
Underwriter / VAPS / Retention / QA
SA Underwriting Agencies
03.2012 - 02.2017
- Conducted underwriting, retention, quality assurance audits and risk assessments.
Customer Service Consultant
Merchants Vodacom
02.2010 - 02.2012
- Resolved customer enquiries, activations, billing issues and complaints.
Education
Higher Certificate - Project Management
Mancosa
Johannesburg, South Africa10-2026
Diploma - Local Government Management
Tshwane University of Technology
TshwaneFAIS Qualification -
B.R.C
Johannesburg, South Africa01-2016
Regulatory Examination (RE) -
FPI
Johannesburg01-2014
Higher Certificate - Local Government Management
Tshwane University of Technology
Tshwane01-2006
Matric -
Nigel Secondary School
Nigel, South Africa01-2005
Skills
Risk Assessment
Compliance
Policy administration
Performance Metrics
Reporting & Analysis
Efficiency management
Process Improvement
Client Relationship Management
Customer Retention Strategies
Stakeholder Engagement
Process Improvement
Timeline
Operations Consultant
Telesure Investment Holdings
04.2021 - Current
Marketing Assistant Manager
Paulser Stationers
01.2019 - 02.2021
Commercial Underwriting Administrator
Riskslip Underwriters
03.2017 - 12.2018
Underwriter / VAPS / Retention / QA
SA Underwriting Agencies
03.2012 - 02.2017
Customer Service Consultant
Merchants Vodacom
02.2010 - 02.2012
Higher Certificate - Project Management
Mancosa
Diploma - Local Government Management
Tshwane University of Technology
FAIS Qualification -
B.R.C
Regulatory Examination (RE) -
FPI
Higher Certificate - Local Government Management
Tshwane University of Technology
Matric -
Nigel Secondary School