Hi, I’m
Sibongokuhle Rosette Mohammed Rizu
Administrator
Kwazulu-Natal, Ulundi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
years of professional experience
6
years of post-secondary education
2
Languages
Work History
Makro Stores
Accounts Admin
12.2022 - 03.2024
Job overview
- Enhanced interdepartmental communication, leading to more efficient customer inquiry management.
- Stayed updated on emerging trends within account management for continuous performance improvement.
- Verified efficacy of emerging techniques for gathering data.
- Efficiently used CRM software to monitor client interactions and keep sales pipeline data current.
- Supplied leadership with insights on market dynamics, driving product and service enhancements.
- Forged robust client connections, boosting loyalty and retention rates.
- Performed routine account assessments to uncover enhancement opportunities.
- Acted as the primary liaison for customers in the preferred accounts segment, cultivating trust-based relationships.
- Elevated user experience through timely and effective resolution of account matters.
- Optimized account management processes to align with revenue objectives.
- Facilitated coordination among different teams to provide uninterrupted services to key clients.
- Examined sales metrics and customer insights to uncover profitability opportunities.
- Developed and sustained robust client relationships to enhance business expansion.
- Enabled effective sales initiatives and crafting of reports tailored to various-sized accounts.
- Managed accounts to retain existing relationships and grow share of business.
- Facilitated business by implementing practical networking techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Identified growth opportunities to expand business operations and increase profitability.
- Partnered with upper management to enforce regular improvements and exceed set goals.
- Fostered relationships with customers and local organizations to drive sustainable business growth.
- Formulated strategies to boost sales.
Game Ulundi
Store Secretary
08.2021 - 11.2022
Job overview
- Collaborated effectively with Store Manager and Admin Manager to achieve business objectives.
- Coordinated efficient travel arrangements for management, focusing on scheduling and accommodation requirements.
- Reviewed applications to support hiring process.
- Monitored inventory levels to ensure adequate stock of office supplies.
- Delivered superior customer support by addressing inquiries efficiently.
- Streamlined interaction between management and team members to enhance understanding of guidelines.
- Fostered strong supplier relationships through consistent communication regarding orders and deliveries.
- Documented meeting minutes and swiftly disseminated critical details to stakeholders.
- Refined operational efficiency with improved record management processes.
- Optimized workflows to ensure seamless store management assistance.
- Maintained accurate and updated employee records to support positive relations.
- Aided in crafting training resources for newcomers, ensuring smooth integration into the team.
- Ensured punctual wage distribution by streamlining payroll operations.
- Handled confidential customer and employee information with utmost discretion.
- Enhanced operational productivity through effective management of communications across multiple channels.
- Executed diverse clerical tasks to streamline office workflows.
- Processed forms, reports, logs, and records to efficiently manage documentation for human resources.
- Formulated structured procedures to oversee and document employee workflows.
- Maintained precise procedures to ensure accuracy.
- Coordinated with vendors, contractors, and service personnel to manage orders.
- Enhanced response times for client inquiries through effective mail distribution.
- Oversaw budget planning, maintained appointment calendars and streamlined itinerary arrangements.
- Maintained documentation for onboarding, internal movements, offboarding and adjustments to job roles.
Game Store
Cashier
11.2018 - 07.2021
Job overview
- Ensured correct cash counts at shift start and end.
- Assisted customers in identifying their requirements and preferences.
- Balanced cash drawer daily to ensure precise final accounting.
- Ensured precise processing of various payment types via the cash register.
- Cultivated lasting connections with customers to drive repeat business.
- Adapted to varied schedules and additional shifts in response to business demands.
- Boosted client happiness via accurate and prompt financial transactions.
- Increased revenue by providing tailored product recommendations based on customer needs.
- Reduced financial inconsistencies through the secure management of multiple payment methods.
- Enhanced store operations by ensuring a clean and organized environment.
- Maintained organization of merchandise across front lane displays.
- Boosted staff efficiency through comprehensive mentoring on cashier responsibilities.
- Adapted rapidly to emerging technologies integrated into POS systems.
- Maintained strict compliance with organizational procedures when handling transactions.
- Mentored and provided hands-on training for new hires on POS systems.
- Effectively minimized wait times through efficient enhancement of the checkout process.
- Minimized processing errors through precise adherence to transaction protocols.
- Enforced effective strategies to mitigate shrinkage during transactions.
- Executed financial transactions involving cash, card, and checks to finalize purchases.
- Managed cash transactions with precision and verified currency for authenticity.
- Aligned efforts across teams to achieve comprehensive customer satisfaction.
- Familiarized with diverse duties, ensuring smooth operations by providing timely assistance.
- Recorded stock quantities and entered inventory details into software for accurate tracking.
Education
Educourse Online
Data Capture Entry Course from Data Capture Entry Course
08.2024
Masibumbane High SchoolKwaZulu-Natal Ulundi
Grade 12 from IsiZulu Home Language, English First Additional Language, Life Orientation, Information Technology, Life Sciences, Physical Sciences
12.2011
Tshwane University of TechnologyPretoria, South Africa
Diploma from Local Government Management
04.2018
Skills
Relationship selling
Services optimization
Territory Management
Business Development
Customer rapport
Key account management
Search engine optimization
Extensive personal network
Business development and planning
Accomplished manager
Account management
Coaching and mentoring
Strategic planning
Database Management
Analytical problem solver
Time management
Communication
Team work
Adaptation
Microsoft Dynamics
Leadership
Personal Information
- ID Number: 9206280566088
- Criminal Offences: None
- Date of Birth: 06/28/92
- Gender: Female
- Nationality: South African
- Marital Status: Married
Timeline
Accounts Admin
Makro Stores
12.2022 - 03.2024
Store Secretary
Game Ulundi
08.2021 - 11.2022
Cashier
Game Store
11.2018 - 07.2021
Educourse
Data Capture Entry Course from Data Capture Entry Course
Masibumbane High School
Grade 12 from IsiZulu Home Language, English First Additional Language, Life Orientation, Information Technology, Life Sciences, Physical Sciences
04.2011
Tshwane University of Technology
Diploma from Local Government Management
04.2018