Sibongiseni Sixtus Kweyama
Retail Store Manager
Scottburgh
Summary
Dynamic Field Manager with a proven track record at FGK, excelling in project execution and team leadership. Spearheaded training initiatives that boosted productivity and operational efficiency. Adept at inventory control and enhancing customer satisfaction, I leverage strong problem-solving abilities to drive performance and foster a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Field Manager
FGK
11.2022 - 03.2024
- Led field operations to optimize project execution, resulting in improved efficiency and enhanced team performance.
- Developed and implemented training programs for staff, fostering skill development and increasing overall productivity.
- Managed resource allocation and logistics, ensuring timely project delivery and minimizing operational delays.
- Coordinated communication between teams and stakeholders, enhancing collaboration and streamlining project workflows.
Store Manager
CliCKS
10.2009 - 10.2022
- Based on the role of Store Manager with 13 years of experience, here are 8 resume experience statements that reflect key responsibilities and duties relevant to the position:
- Led daily operations to optimize store performance, resulting in improved customer satisfaction and retention rates.
- Developed and implemented training programs for staff, enhancing team productivity and service quality.
- Managed inventory control systems to ensure accurate stock levels, reducing shrinkage and improving turnover rates.
Education
No Degree - Store Operations Development Program
SETA
Clicks Regional Offices 04.2001 -
Skills
Team leadership
Project execution
Training program development
Inventory control
Customer satisfaction
Performance optimization
Operational efficiency
Staff development
Retail management
Conflict resolution
Loss prevention
Sales strategy
Store operations
Progress monitoring
SOP implementation
Staff management
Administration and reporting
Customer service
Positive attitude
Problem-solving abilities
Decision-making
Adaptability and flexibility
Performance management
Accomplishments
- Supervised team of 16 staff members.
- Collaborated with team of 22 team members in the development of a new store opening
- Achieved Store manager of the year certificate through effectively helping with Industrial Relations and Recruitment processes in other stores.
- Documented and resolved shrinkage problems which led to the best results of stock take.
Timeline
Field Manager
FGK
11.2022 - 03.2024
Store Manager
CliCKS
10.2009 - 10.2022
No Degree - Store Operations Development Program
SETA
04.2001 -