Sibongiseni Shongwe
Roodepoort
Summary
Highly motivated business and administrative professional seeking a permanent position in the field of expertise. Reliable, trustworthy, customer service oriented, and meticulous. Solid understanding of professionalism and contribution required to succeed in today\'s corporate environment. Competent in handling administrative duties, whether working independently or as part of a team. Strategic-thinking mindset and proven track record of turning low-performing organizations into top revenue producers. Possess engaging and pleasant personality that excels in improving customer relationships. Dynamic director overseeing every facet of production with strong project management and decision-making skills. Comprehensive knowledge of production writing, planning, and technical operations. Excel at coordinating production plans and utilizing personnel resources efficiently to meet tight deadlines. Encouraging manager and analytical problem-solver with talents for team building, leading, motivating, and building excellent customer relations. Independent decision-making skills and sound judgment positively impacting company success. Dedicated to enhancing employee engagement and boosting performance through training, monitoring, and morale-building abilities. Currently seeking a full-time role that presents professional challenges while leveraging interpersonal skills, effective time management, and problem-solving expertise.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Director (Founder)
Okhela Gas Services Group
3 2019 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Supervising of Staff
- Development of Marketing Strategy
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Branch Manager
FNB (Chris Hani & Brixton SSO)
05.2017 - 03.2019
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Oversee the performance of other employees who work in at branches.
- Recruitment and development of human resources
- Managed projects in relation to the implementation of new products and solutions
- Report writing in relation to the banks performance.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
DotFNB Team-Leader / Stock Control & Sales Manager
FNB (BankCity)
04.2014 - 04.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Service Advisor
FNB (BankCity & East Rand Mall)
05.2010 - 03.2013
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Trainee Branch Manager
FNB (Ekasi – Umlazi)
01.2010 - 04.2010
Graduate Trainee
FNB (Dbn Regional Office)
08.2009 - 12.2009
- Supported project teams with thorough research, contributing valuable insights that informed decision-making processes.
- Worked under supervision of senior employers to help plan and direct work of organization.
- Enhanced team collaboration by participating in group projects and sharing innovative ideas.
- Boosted organizational efficiency with effective time management strategies, ensuring timely completion of assignments.
Sales & Service Consultant
FNB(Davenport)
05.2006 - 08.2006
- Provided valuable feedback from customers to product development teams, contributing to continuous improvement initiatives.
- Delivered comprehensive product presentations to prospective clients, effectively showcasing the value of our services.
- Boosted repeat business rates by establishing trust with customers through consistent follow-up communication after-sales transactions.
- Collaborated with marketing department to develop targeted promotions for increased sales opportunities.
- Enhanced sales team performance through regular coaching, mentoring, and goal-setting sessions.
- Implemented CRM tools to track client interactions, leading to improved account management strategies.
- Reduced order processing time by streamlining communication channels between sales staff members internally.
- Streamlined internal processes for better efficiency in handling customer inquiries and order fulfillment.
- Coordinated cross-functional efforts between departments to ensure seamless project execution for clients'' benefit.
- Developed long-lasting relationships with clients by offering tailored solutions to their business challenges.
HR Assistant
Three Cities Group
08.2005 - 04.2006
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
Learnership Administrator (Facilitator & Assessor)
Three Cities Group
09.2004 - 09.2005
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
- Maintained database systems to track and analyze operational data.
Research Assistant
University Of Natal (Community Health)
03.2003 - 08.2004
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Fieldworkers’ Team Leader
Reproduction Health Research Unit
03.2001 - 02.2003
HR Administrator
SINJAB
11.1999 - 02.2001
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained up-to-date knowledge of HR best practices, applying this expertise when advising managers on employee matters.
- Oversaw hiring, staffing, and labor law compliance.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Conducted thorough recruitment processes to attract top talent in the industry.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Coordinated employee events and recognition programs to promote a positive work culture and strengthen team relationships.
- Managed benefits enrollment by answering questions and aiding employees with login details.
Education
NQF level 4, certificate -
Mathew Goniwe School of Governance And Leadership
01.2020 - 01.2022
Certification as an assessor and facilitator - undefined
Ledisa Academy
01.2019 - 01.2019
Certificate in Training and Development Management (UCT) - undefined
Moonstone
04.2019 - 07.2019
Regulatory Examination - undefined
Moonstone
01.2012 - 01.2012
Degree of Bachelor of Technology in Management -
Durban University of Technology (Business Study Unit)
01.2008 - 01.2009
Diploma in Human Resources Management and Practices - undefined
Institute of People Management (I.P.M.)
01.2001 - 01.2003
Bachelor of Social Science - Industrial Psychology and Sociology
University of Natal
Skills
I possess a sound understanding of all Windows platforms and Microsoft Office (Microsoft Word, Excel, Outlook, PowerPoint) I am also familiar with MYBI
Otherskillsandinterests
- Ability to grasp and interpret technical processes and procedures efficiently
- Management skills Problem Solving
- Ability to easily adapt to change
- Meticulous with strong attention to detail and accuracy
- Strong Administrative skills
- Stock Control
- Teamwork
- Analytical and technical skills
- Strong communication skills (Verbal and written)
- Excellent planning and organizational skills
Drivinglicense
Code B
Personal Information
- Date of Birth: 01/29/77
- Nationality: South African
- Marital Status: Married
References
- Stella Netshiombo, FNB, 083 750 5008
- Mr. Thabiso Mgandela, FNB Three Rivers, 072 699 1840 / 083 444 0919
- Miss Heloise Van Wyk, dotFNB Hydepark, 082 888 8972
Secondaryeducation
Matric (Exemption), St. Luke’s Senior College, 1993, 1998
Timeline
NQF level 4, certificate -
Mathew Goniwe School of Governance And Leadership
01.2020 - 01.2022
Certificate in Training and Development Management (UCT) - undefined
Moonstone
04.2019 - 07.2019
Certification as an assessor and facilitator - undefined
Ledisa Academy
01.2019 - 01.2019
Branch Manager
FNB (Chris Hani & Brixton SSO)
05.2017 - 03.2019
DotFNB Team-Leader / Stock Control & Sales Manager
FNB (BankCity)
04.2014 - 04.2017
Regulatory Examination - undefined
Moonstone
01.2012 - 01.2012
Service Advisor
FNB (BankCity & East Rand Mall)
05.2010 - 03.2013
Trainee Branch Manager
FNB (Ekasi – Umlazi)
01.2010 - 04.2010
Graduate Trainee
FNB (Dbn Regional Office)
08.2009 - 12.2009
Degree of Bachelor of Technology in Management -
Durban University of Technology (Business Study Unit)
01.2008 - 01.2009
Sales & Service Consultant
FNB(Davenport)
05.2006 - 08.2006
HR Assistant
Three Cities Group
08.2005 - 04.2006
Learnership Administrator (Facilitator & Assessor)
Three Cities Group
09.2004 - 09.2005
Research Assistant
University Of Natal (Community Health)
03.2003 - 08.2004
Fieldworkers’ Team Leader
Reproduction Health Research Unit
03.2001 - 02.2003
Diploma in Human Resources Management and Practices - undefined
Institute of People Management (I.P.M.)
01.2001 - 01.2003
HR Administrator
SINJAB
11.1999 - 02.2001
Director (Founder)
Okhela Gas Services Group
3 2019 - Current
Bachelor of Social Science - Industrial Psychology and Sociology
University of Natal
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