Sibongile Thembisile Ngomane
Store Manager
Witbank
Summary
Accomplished Store Manager with a proven track record at The Crazystore, enhancing store profitability and customer satisfaction through strategic merchandising and strong team leadership. Excelled in operations management and relationship building, driving sales and minimizing costs. Skilled in POS systems and personnel development, adept at fostering a positive store environment and maximizing financial outcomes.
Overview
14
14
years of professional experience
Work History
Store Manager
The Crazystore
Middleburg
04.2014 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Administrative Clerk
Nthiro Consultants
Nelspruit
02.2010 - 11.2010
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
Education
Diploma - Secretarial Studies And Office Administration
At Computer School
Nelspruit 05.2009
Skills
Merchandising
Team Building
Customer Relations
Personnel development
POS systems
Operations
Order management
Opening and closing procedures
Staff Management
Store displays
Financial operations management
Maximizing profitability
Scheduling
Delegation
Accurate money handling
Strategic thinker
Employee scheduling
Coaching and mentoring
Relationship building
Timeline
Store Manager
The Crazystore
04.2014 - 05.2024
Administrative Clerk
Nthiro Consultants
02.2010 - 11.2010
Diploma - Secretarial Studies And Office Administration
At Computer School