Summary
Overview
Work History
Education
Skills
Timeline
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Sibongile Thembisile Ngomane

Store Manager
Witbank

Summary

Accomplished Store Manager with a proven track record at The Crazystore, enhancing store profitability and customer satisfaction through strategic merchandising and strong team leadership. Excelled in operations management and relationship building, driving sales and minimizing costs. Skilled in POS systems and personnel development, adept at fostering a positive store environment and maximizing financial outcomes.

Overview

14
14
years of professional experience

Work History

Store Manager

The Crazystore
Middleburg
04.2014 - 05.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Administrative Clerk

Nthiro Consultants
Nelspruit
02.2010 - 11.2010
  • Entered data into system and updated customer contacts with information to keep records current.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Arranged meetings and appointments and updated records to assist management.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.

Education

Diploma - Secretarial Studies And Office Administration

At Computer School
Nelspruit
05.2009

Skills

Merchandising

Timeline

Store Manager

The Crazystore
04.2014 - 05.2024

Administrative Clerk

Nthiro Consultants
02.2010 - 11.2010

Diploma - Secretarial Studies And Office Administration

At Computer School

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Sibongile Thembisile Ngomane Store Manager