Sibongile Melanie Nqini
Senior Credit Controller
Johannesburg
Summary
I am Senior Credit Controller with over 6 years' experience in managing and reconciling accounts, preparing financial reports, and maintaining records. Possesses excellent mathematical skills and analytical abilities. Proficient in using accounting software to streamline processes and improve efficiency. Adept at multitasking, working under pressure, and meeting deadlines.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Credit Controller
Regenesys Business School
4 2024 - Current
- Managing a book worth 40 million Rand
- Overseeing a team of three Credit Controllers
- Prepare and review collection targets with team
- Ensure that all credit control and collections procedures are understood, applied and consistently adhered to
- Support operational risk and audit processes
- Monitor and manage credit limits as per policy
- Ensure that credit limits are reviewed and adjusted regularly
- Report on billing and make appropriate recommendations on actions to be taken to ensure proper customer service is maintained
- Ensure that reconciliations on customer accounts are managed within targeted debtor's days
- Perform reconciliations on customer accounts accurately and timeously to avoid non-payments by customers
- Address identified and/or escalated customer's queries/disputes on accounts, and ensure resolution in a professional, efficient, and effective manner in order to avoid non-payment
- Identify potential bad debts timeously and take relevant corrective action
- Perform month-end spend procured (including but not limited to ensuring that all monies received from customers have been allocated and applied to ensure all adjustments and credit are passed on customers
- Keep record of accurate and clear documentation of all credit control activities and operational procedures
- Ensure that proper and acceptable notes are captured against accounts wherever necessary through recording all interactions with customers
- Consolidate and maintain database of all debtors' information and payment details
- Analyze credit data, identify trends and report on findings to various stakeholders, to prompt relevant action or decision making
- Compile ad-hoc reports as requested
- Maintain efficient and updated filing system to ensure that current historic supportive documents are easily accessible
- Conduct customer visits periodically and acquire understanding of customer financial contexts and circumstances (know the customer)
- Build strong relationships by addressing customer/sales issues and complaints in a timely manner.
Credit Controller
Varsity College
06.2018 - 03.2024
- Managing large book worth twenty (20) million rand
- Preparing and posting of journals, receipts, deposits, purchase orders, invoices, refunds, and other standard bookkeeping tasks
- Prepare, track, and reconcile ledgers and budgets
- Managing accounts receivable and accounts payable
- Monitor and capture credit card reconciliations
- Maintain accurate and up-to-date financial records, including bank statements
- Meeting monthly collection targets and reducing portfolio risk
- Proven track record of negotiating payments and handling disputed charges
- Oversee all day-to-day activities of accounts receivable department
- Review and analyze financial records of customers to ascertain creditworthiness
- Compile and report accounts receivable information
- Develop and implement procedures to ensure timely collection of accounts receivable
- Periodically interact with customers to resolve disputes
- Develop and maintain relationships with customers
- Keep management informed of critical, current, and emerging trends and issue
- Ability to work under pressure
- Prepare reports and monitor account statuses
- Ability to establish and maintain good client relationships, both internally and externally at all levels
- Ability to reconcile complex accounts and have excellent attention to detail
- Issue letters of demand & suspension to clients in accordance with the collection policy
- Drawing up of AOD's when needed
- Issue letters of demand & suspension to clients in accordance with the collection policy.
Admission Centre Co-ordinator
Varsity College
10.2016 - 05.2018
- Planning and overseeing whole registration process
- Quality assuring that all student registration contracts and supporting documentation
- Creating and maintaining all student files
- Capturing and registering all students on SAM
- Maintaining record of all bursaries awarded
- Processing all changes in terms of the course and financial changes
- Preparing Bill of Costs and Invoices as and when required
- Foreign Student Policy/Procedure to be followed and reports updated regularly
- Maintaining record of all bursaries awarded
- Processing all changes in terms of the course and financial change.
Receptionist
Varsity College
06.2016 - 09.2016
- Creating and organising front office environment (orderly systems, clean, professional, and neat)
- Receiving and welcoming prospective and current students, parents, and guests by greeting and directing them appropriately
- Building relationships with students and parents through professional interactions
- Operating the switchboard by receiving and directing calls promptly, professionally, and efficiently and gathers the relevant information (i.e
- Reason for the call) from the caller to ensure that calls are directed to the appropriate staff member
- Taking detailed messages when staff members are not available and delivers these messages timeously to the appropriate individuals
- Dealing with queries from students and directs them to correct departments
- Providing administrative support to various departments as and when required
- Maintaining a list of all the remotes and microphones for use in the lecture rooms, keeps record of who has taken them out and which ones are in stock and ensures that lectures hand them back in good condition
- Responsible for preparing, tracking and receiving of campus courier parcels, post and deliveries and notifying the relevant staff member/s promptly regarding collection or delivery updates
- Receiving deliveries for the National office (campus specific) and campus staff and ensures that they are collected or handed to the appropriate individual timeously.
Education
Bachelor of Commerce Degree - Finance
Regent Business School
Johannesburg 01.2020 - 01.2022
Bachelor of Commerce Honours Degree - Finance
Regent Business School
Johannesburg 02.2023 - Current
Skills
Accounts receivable
Accounts payable
Credit analysis
Time management
Accuracy& attention to detail
Microsoft Office (Excel, Word, Pastel, PivotTable, VLookup, Outlook and PowerPoint)
Sage Evolution
Good communication skills (Verbal and Written)
Good human relations and interpersonal skills
Resilient, Innovative, quality and service orientated person
Strong computer literacy and customer service
Leadership and People management
Ability to work under pressure & with difficult customers
Excellent customer service skills
Excellent analytical skills
Accomplishments
- Awarded an award for top collector regionally between 2020, 2021.
- Received the Golden Pot in 2020, 2021 for reducing the overdue accounts.
- Reduced the number of overdue invoices by 48% within 6 months.
- Received positive feedback from customers regarding efficient and professional service provided during collections process.
- Assisted senior management team with developing and implementing new policies and procedures related to credit control function. (SOP's)
Referencelist
Upon Request
Fullnames
Sibongile Melanie Nqini
Ethnicgroup
African
Personal Information
- ID Number: 9110240376085
- Gender: Female
Timeline
Bachelor of Commerce Honours Degree - Finance
Regent Business School
02.2023 - Current
Bachelor of Commerce Degree - Finance
Regent Business School
01.2020 - 01.2022
Credit Controller
Varsity College
06.2018 - 03.2024
Admission Centre Co-ordinator
Varsity College
10.2016 - 05.2018
Receptionist
Varsity College
06.2016 - 09.2016
Senior Credit Controller
Regenesys Business School
4 2024 - Current
Similar Profiles
Praveen KumarPraveen Kumar
Business Development Manager at Regenesys Business SchoolBusiness Development Manager at Regenesys Business School
Kishori GaikwadKishori Gaikwad
Finance Controller at Regenesys Business SchoolFinance Controller at Regenesys Business School
Nuno Ngalula NunesNuno Ngalula Nunes
Business Development at Regenesys Business SchoolBusiness Development at Regenesys Business School