Sibongile Maria Masuku
Middelburg
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cell C (Pty) Ltd
Middelburg, Mpumalanga
04.2016 - Current
- Office Admin duties
- Trained and helped less experienced staff
- Drove sales and controlled costs to support revenue and profitability targets
- Supervised and delegated tasks to employees to meet key targets
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
- Oversaw employee recognition programme to encourage professional development and high performance
- Maintained positive, professional working environment to optimise staff and customer satisfaction
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer .
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Site Clerk
Zwane Inspections
Middelburg, Mpumalanga
02.2013 - 12.2013
- Capture data from available records into the required formats.
- Verify query missing data and errors observed during data entry.
- Checked for accuracy by verifying data and records.
- Maintained strict confidentiality with sensitive information, adhering to organizational procedures and industry norms.
- Managed and organized documents for data entry tasks.
- Gathered and submitted observational information in addition to required data points.
Receptionist / Office Administrator
Moses Muxe Mbombi Optometrist
Middelburg, Mpumalanga
06.2010 - 01.2013
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks
- Oversaw effective file management to keep office records up-to update
- Coordinated fast, accurate clerical work for forms, files and general data entry
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Assistant Librarian
Steve Tshwete Local Municipality
Middelburg, Mpumalanga
05.2008 - 10.2009
- Maintained and updated patron records in library system database.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Supported community engagement through the facilitation of various library programs and events.
Education
High School (Matric) - Grade 12
Edendale College
Pretoria, Gauteng12.2002
Skills
- Leadership
- Marketing
- Communication
- Microsoft PowerPoint
- Money Handling
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Workload Management
- Retail Operations
- Operations Management
- Customer rapport
- Customer Relationship Management (CRM)
- Retail Operations Management
- Succession Planning
Certification
Driver's License, 02/01/24, 02/01/29, 40340003BW9S
References
- Zelda Malon- +27 (84) 707-7330 - Cell C
- Sibusiso Skosana- +27 (73) 667-7438 - Mentor
Willingtorelocate
- Mpumalanga
- Limpopo
- Gauteng
Cooking
Pastry and Baking
Timeline
Assistant Manager
Cell C (Pty) Ltd
04.2016 - Current
Site Clerk
Zwane Inspections
02.2013 - 12.2013
Receptionist / Office Administrator
Moses Muxe Mbombi Optometrist
06.2010 - 01.2013
Assistant Librarian
Steve Tshwete Local Municipality
05.2008 - 10.2009
High School (Matric) - Grade 12
Edendale College