Sibongile Kelebogile Mthethwa
Edenburg, Sandton,South Africa
Summary
A dedicated professional with extensive expertise in waste disposal regulations and health and safety compliance. Demonstrates a proactive attitude and mastery of time management, ensuring efficient operations and high-quality standards. Skilled in conflict negotiation, performance evaluation, and candidate interviewing, with a strong knowledge of chemical usage and cleaning products. Committed to maintaining excellence in quality control assessment and deep cleaning techniques.
Experienced Cleaning Manager with knack for leading teams and creating spotless environments. Led initiatives that improved cleaning protocols, resulting in higher customer satisfaction and lower operational costs. Known for fostering positive workplace culture and mentoring staff to exceed performance targets.
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work history
Cleaning manager
Mrs Lehlohonolo Ratikoane
Kyalami Park, Gauteng
01.2019 - Current
- Prepared reports regarding cleaning operations, keeping management informed about issues or concerns.
- Ensured highest hygiene standards for client satisfaction.
- Executed data-driven sales and marketing strategies to boost revenue.
- Scheduled shifts based on seasonal demands and staff availability.
- Forged working relationships with suppliers and negotiated purchasing conditions.
- Kept appropriate stock levels to meet operational needs.
- Received and resolved customer complaints escalated by staff.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
Cleaning supervisor
Mr Kagiso Rapodile
Sandton, South Africa
01.2010 - 12.2018
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Decreased contamination risk by implementing rigorous cleaning procedures.
- Liaised with management on supply needs for uninterrupted operation of the cleaning unit.
- Promoted health and safety policies among staff leading to reduced workplace accidents.
- Ensured cleanliness standards met with regular inspections of work areas.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Followed environmental regulations in waste disposal activities for safer surroundings.
- Prepared reports on daily activities for management's review.
- Provided training for new staff members to ensure quality service delivery.
- Developed rosters and assigned duties to maximise staff utilisation.
- Supervised team members, enhancing overall productivity and effectiveness.
- Used excellent problem-solving skills to quickly resolve issues.
- Looked for ways to increase quality of cleaning services.
- Communicated management feedback to improve team performance.
- Changed linen and made up guest beds ahead of check-in.
Education
Certificate of Higher Education -
Park Town College
Parktown North, Gauteng 02.2003 - 10.2003
Skills
- Proactive attitude
- Quality control assessment
- Chemical usage knowledge
- Time management mastery
- Conflict negotiation
- Waste disposal regulations
- Waste disposal expertise
- Health and Safety Compliance
- Candidate interviewing
- Deep cleaning techniques
- Cleaning product knowledge
- Performance evaluation
Languages
English
Advanced
Setswana
Advanced (C1)
Zulu
Intermediate
Affiliations
- Hiking
- Reading
References
References available upon request.
Timeline
Cleaning manager
Mrs Lehlohonolo Ratikoane
01.2019 - Current
Cleaning supervisor
Mr Kagiso Rapodile
01.2010 - 12.2018
Certificate of Higher Education -
Park Town College
02.2003 - 10.2003