Summary
Overview
Work History
Skills
Accomplishments
Education and courses
Personal Information
Languages
References
Timeline
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SIBONGILE ERICA MBUZWANA

Client Partner - TikTok
Johannesburg

Summary

As a marketing professional with 24 years of experience, I bring a wealth of expertise in ensuring business efficiency and enhancing company performance. Currently serving as a Client Partner at TikTok, I specialize in cultivating and managing relationships with key clients, leveraging TikTok's platform to drive their marketing and business objectives. In this role, I act as a strategic advisor, understanding client needs, and recommending tailored solutions that effectively utilize TikTok's advertising capabilities.

My career highlights as a managing partner in my previous role included setting goals, implementing strategic business plans, managing budgets, fostering relationships with partners, and adhering to legal guidelines. I am a results-oriented individual passionate about implementing business strategies to achieve overall success.

Overview

25
25
years of professional experience

Work History

Client Partner - TikTok

Aleph Holding
09.2023 - Current
  • Understanding client objectives by working closely with clients to grasp their marketing objectives and translating them into effective TikTok campaigns.
  • Providing insights and recommendations on how best to utilize TikTok's features, trends, and ad formats to achieve campaign success.
  • Collaborating with internal and external teams to ensure seamless campaign setup, optimization, and performance tracking.
  • Brainstorming and advising on creative concepts that resonate with TikTok's diverse user base and align with client branding.
  • Analyzing campaign performance metrics and delivering actionable insights to optimize ongoing and future campaigns.
  • Educating clients on TikTok's latest updates, best practices, and industry trends to continuously enhance their advertising strategies.
  • Building and maintaining strong relationships with clients, acting as their primary point of contact for all TikTok-related inquiries and support.

Owner and Managing Partner

The Valiant Agency
6 2017 - 06.2023
  • Operational management for a digital–first agency, responsible for the daily decision making of the company
  • Serve on the board of directors and management committees, solicit advice and guidance when appropriate and remain aligned to other board members by understanding the needs and influencing them accordingly
  • Plan for and manage growth and future sustainability of the business by implementing the company’s strategic goals and vision while building and leading the client success team and client projects teams to deliver
  • Set the overall vision and strategic plan for the client service division with a focus on driving sales, positive customer experience and driving growth through client retention and service delivery improvements
  • Involved in high-value tenders/ pitches and complex negotiations ensuring operational is in line with legal requirements
  • Define and optimise customer lifecycle by driving improved client engagement approaches
  • Act as the custodian of The Valiant Agency through building strong relationships with the other group executives
  • Support any public relations related initiatives aimed at enhancing the reputational health of the business and brand
  • Oversee the adherence to the integrated company-wide operational system that manages content and data
  • Address escalated client issues with speed and urgency, orchestrate resources resolve these swiftly
  • Closely oversee and manage any business risks (external, operational, reputational, financial, or strategic)
  • Participate in the definition of appropriate plans to attract, develop and retain high performing staff
  • Formulate and monitor annual budgets, sales forecasts and spend in conjunction with the Finance Director.

Senior Account Director

Mina Nawe Marketing
01.2017 - 06.2017
  • Interacted with clients to determine and analyse the scope of work
  • Managed the execution of projects to ensure client objectives were achieved
  • Kept management informed of client accounts involving management personnel at key times
  • Oversaw and managed budgets.

Business Unit Director

LIVE Plus
01.2014 - 01.2017
  • Introduced and grew a digital offering within the traditionally events and sponsorship-based business
  • Was responsible for improving service levels, client experience and the service delivery for all existing and potential clients whilst being the first point of call for all clients and agency partners
  • Managed the development and implementation of all service improvement initiatives from inception whilst maintaining a client centric culture
  • Drove and evaluated the strategic and financial objectives for the ongoing success for the team
  • Managed and monitored contractual agreements, retainers and budgets
  • Provided leadership and direction that harnessed the power of the collective team to achieve business objectives
  • Developed realistic strategic and financial visions and goals based on inputs of the Exco team
  • Through close relationships with the clients, continuously developed the strategic direction of each client account and ensured communication of any directional changes to the client service teams
  • Ensured knowledge transfer, knowledge sharing and up skilling through relevant learning/ training channels
  • Worked closely with other business units, companies with the group marketing structure to offer clients that best from a group perspective whilst cross-selling services and products
  • Ensured the team had the correct tools and software to effectively carry out their roles
  • Planned and hosted key client stakeholders in both local and international incentive programmes.

Senior Account Manager

Exp Agency
09.2012 - 01.2014

Account Manager

Exp Agency
05.2004 - 08.2012

Operations Administrator

Exp Agency
02.2000 - 05.2004

Receptionist

Exp Agency
11.1999 - 01.2000

Compare and Team Leader

Exp Agency
03.1999 - 11.1999

Skills

  • Leadership and Team Collaboration

  • Strategic Execution

  • Digital Proficiency

  • Experiential & Sponsorship Marketing Proficiency

  • Operational Management

  • Marketing Management

  • Customer Relationship Management

  • Account Management

  • Financial Management

  • Brand Management

  • Project Management

  • Business Development

  • Human Resources

Accomplishments

  • The Valiant Agency
  • In collaboration with the creative teams, we developed the first Snapchat World Lens in Africa with AdDynamo for the FNB Springboks Rugby World Cup campaign. During the Rugby World Cup finals, the Lens broke all previous South African Snapchat records
  • My client was nominated for two Bookmarks Awards under my leadership and account management: Online Video Series for FNB Consumer Education campaign and Podcasts & Audio Streaming for FNB Twitter Spaces campaign
  • Created first custom Snapchat Lens in Africa in collaboration with the Snapchat SA and UK teams for our Sponsorship client
  • A campaign on which I was the lead resulted in 48% of all new bank accounts being opened, even though this was not an objective of the campaign
  • Exp Agency
  • Was appointed to the LIVE+ Exco that reported directly to the South African Group Exco
  • Under my business unit direction, I managed to grow the SABMiller Africa account from a R250,000 project-based account to a R10million retainer across three key brands, Castle Lager Africa, Castle Lite, Castle Milk Stout
  • When Castle Lager became Barça’s first African company sponsor over 13 countries through the Castle Lager and Castle Milk Stout beer brands, the team under my Business Unit Direction set up 5-a-side tournament in these countries. The deal also involved the setting up of clinics run by FC Barcelona coaches that saw me and my operation manager at the time, in three countries -Zimbabwe, Zambia and Tanzania- in six days. These activations won Castle Lager the prestigious Best African Sponsorship Award by Discovery Sports Industry Award

Education and courses


  • 2023, Executive Coaching and Organisational Design, Xpand South Africa
  • 2020, Edge Growth/FNB Small Business Development Programme, Edge Growth
  • 1993, Matric, Camps Bay High School

Personal Information

  • Criminal Record: None
  • Nationality: South African
  • Driving License: Code C1

Languages

isiXhosa
isiZulu
English
Afrikaans

References

On request

Timeline

Client Partner - TikTok

Aleph Holding
09.2023 - Current

Senior Account Director

Mina Nawe Marketing
01.2017 - 06.2017

Business Unit Director

LIVE Plus
01.2014 - 01.2017

Senior Account Manager

Exp Agency
09.2012 - 01.2014

Account Manager

Exp Agency
05.2004 - 08.2012

Operations Administrator

Exp Agency
02.2000 - 05.2004

Receptionist

Exp Agency
11.1999 - 01.2000

Compare and Team Leader

Exp Agency
03.1999 - 11.1999

Owner and Managing Partner

The Valiant Agency
6 2017 - 06.2023
SIBONGILE ERICA MBUZWANAClient Partner - TikTok