Sibongile Zama Tsotetsi
Vosloorus
Summary
I am a hardworking, honest individual, always willing to learn new skills. I am friendly, helpful and polite. I can work independently in busy environments and within a team.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
Work History
Administrator Training and Coordination
Airports Company South Africa
- Schedule and organizing regulatory trainings programs (SACAA, NKP, DG)
- Maintaining up-to-date, correct and accurate training records, such as trainee list, schedules and attendance sheets.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts
- Established organized filing system that streamlined document retrieval and reduced misplaced files
- Reaching out to attendees and other departments representatives in order to inform them about upcoming and proposed training programs
- Maintain an up-to-date record, the ability to pay particular attention to details and multi tasks, as well as the ability to work effectively under pressure and also endure long hours of work.
- Coordinate training for screener certification with South African Civil Aviation Authority
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Aviation Security Screener
Airports Company South Africa
- Served public with directions, public information and strong security management
- Located and seized unauthorized items through searches and physical pat downs
- Handled wide-ranging situations by applying risk-based security screening protocols
- Identified dangerous objects with use of screening equipment and technology
- Controlled terminal entry and exit points with organized team-based approach
Acting Supervisor Aviation Security
Airports Company South Africa
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Provide safe and secure environment and supervise security personnel at central search points and other relevant areas
- Manage performance of staff including outsourced staff and introduce remedial processes where necessary
- Ensure compliance and adherence to Standard Operating Procedures, including regulatory registers
- Detect, prevent and deter security incidents
- Reports all incidents immediately
- Ensure all internal and external stakeholders comply with security policies and procedures when moving through dedicated staff security check point
- Ensure all equipment's are in working condition
- Attend to and assist with customers and stakeholder's complaints and compliments including escalated complaints
- Respond to all emergencies in the prescribed manner and ensure that the team can respond adequately
Warehouse Assistant Supervisor
Out of Africa
- Stock controller, capturing of stock, receiving stock, stock take, co-ordinately timely, accurate and complete order pulling for orders during each shift
- Coached, trained and mentored warehouse employee in important protocol and practices
- Developed strong relationships with vendors to ensure timely deliveries and resolve any issues promptly
- Maintained high safety standards, conducting regular inspections and addressing potential hazards
- Reduced order processing times through effective delegation of tasks to team members
Sales Associate
Tigers Eye
- Welcoming customers on arrival
- Attend to customers inquiries about their purchases
- Accepting and processing orders, operating POS register and resolve return orders
- Replenish of stock
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge
Education
Programme in Production/Operation and Productivity -
University of South Africa
01.2020
Programme in Procurement and Supply Chain Management -
University of South Africa
01.2018
High School -
Futura High
01.1997
Skills
- Leadership
- Team player
- Ability to work under pressure
- Time management
- Accuracy
- Recordkeeping and file management
- Client Relations
- Communication
- Customer Service
- Record preparation
- Data capturing
- Attention to detail
Languages
English
Zulu
Emailaddresses
- Sibongilezama.tsotetsi@airports.co.za
- Zamanzima04@gmail.com
Shorttermgoal
To contribute my ideas and hardworking skills in a working environment and be able to provide for my family.
Longtermgoal
To gain experience and new skills in a company who will recognize my potential. To obtain my degree and be able to use the knowledge I acquired during my studies.
References
- Philile Ngece, Aviation Security Supervisor, ACSA, 0625913924, Philile.Ngece@airports.co.za
- Buyisile Ndlovu, Assisted Manager Training and Coordination, 0825687819, Buyisile.Ndlovu@airports.co.za
Personal Information
- ID Number: 7904040513083
- Gender: Female
- Nationality: South African
- Driving License: Code B
- Marital Status: Widowed
Certification
- Six Sigma Certification
- NKP and Firearm Certificate
- PSIRA Certificate Grade C
- Customer Care Certificate
- Management Development Programme
Timeline
Programme in Procurement and Supply Chain Management -
University of South Africa
High School -
Futura High
- Six Sigma Certification
- NKP and Firearm Certificate
- PSIRA Certificate Grade C
- Customer Care Certificate
- Management Development Programme
Administrator Training and Coordination
Airports Company South Africa
Aviation Security Screener
Airports Company South Africa
Acting Supervisor Aviation Security
Airports Company South Africa
Warehouse Assistant Supervisor
Out of Africa
Sales Associate
Tigers Eye
Programme in Production/Operation and Productivity -
University of South Africa
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