Summary
Overview
Work History
Education
Skills
Timeline
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Sibongile Xaba

Sibongile Xaba

Business Administration Management
Katlehong

Summary

Reliable employee seeking for Admin / Customer service & Retentions position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
4
4
Languages

Work History

Customer Resolution Consultant

JDG
Sandton
09.2020 - Current
  • Collaborated with team members to achieve target results.
  • Resolved conflicts and negotiated mutually agreement with clients
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Worked with customers to understand needs and provide excellent service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed team communications and information for meetings.
  • Maintained excellent attendance record, consistently arriving to work on time.

Retentions Supervisor

3Sixty client solutions
Braamfontein
11.2012 - 08.2020
  • Used coordination and planning skills to achieve results according to schedule.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Participated in team-building activities to enhance working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Resolved problems, improved operations and provided exceptional service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Collaborated with team members to achieve target results.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed team communications and information for meetings.

Administration Officer

FNB Selby
Johannesburg
08.2011 - 09.2012
  • Maintained personnel records and updated internal databases to support document management.
  • Data Capturing, Paperwork softpro system ,queries & Indexing.

Call Centre Agent (Inbound)

Merchants
Johannesburg
10.2009 - 03.2010
  • Receiving calls and Data capturing
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered services to customer within specific timeframes.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Telesales Agent (Out-bound)

Direct channel holdings
Randburg
11.2006 - 12.2007
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Selling insurance and Data Capturing
  • Collaborated with team members to achieve target results.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Cashier

KFC
Katlehong
02.2006 - 03.2007
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Tallied cash drawer at beginning and end of each work shift.
  • Welcomed customers and helped determine their needs

Education

Business Administration And Management

Damelin College
Braamfontein
02.2016 - 09.2016

Call Centre Management

Besek Computer Training College
Germiston
02.2005 - 09.2005

Skills

  • Customer complaint resolution
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Timeline

Customer Resolution Consultant

JDG
09.2020 - Current

Business Administration And Management

Damelin College
02.2016 - 09.2016

Retentions Supervisor

3Sixty client solutions
11.2012 - 08.2020

Administration Officer

FNB Selby
08.2011 - 09.2012

Call Centre Agent (Inbound)

Merchants
10.2009 - 03.2010

Telesales Agent (Out-bound)

Direct channel holdings
11.2006 - 12.2007

Cashier

KFC
02.2006 - 03.2007

Call Centre Management

Besek Computer Training College
02.2005 - 09.2005

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Sibongile XabaBusiness Administration Management