Sibongile Tshabalala
Johannesburg
Summary
I’m a professional communicator and I have been working in the customer care industry for over 4 years.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative and Communication
Jackson Tshabalala
01.2019 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
driver code 10
Soncar security systems
01.2021 - 06.2022
- 1
- Good communicating skills 2
- Hard worker 3
- Code 10 drivers license 4
- Optimistic candid and very responsible 5
- We'll behaved and a person of a strong character
Education
Grade 12 - High school
Lenasia south secondary school
Johannesburg South, Gauteng07.2024
Skills
- Good listener
- Computer skills
- Life sciences lecturing
- Maintenance
- Food preparation
- Leadership
- Driving
Certification
Code 10, P (Passenger vehicles) - N (Tank vehicles) - H (Hazardous Materials) - X (Tank + Hazardous)
Languages
English
Bilingual or Proficient (C2)
Timeline
driver code 10
Soncar security systems
01.2021 - 06.2022
Customer Service Representative and Communication
Jackson Tshabalala
01.2019 - 07.2024
Grade 12 - High school
Lenasia south secondary school