Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Sibongile Tshabalala

Johannesburg

Summary

I’m a professional communicator and I have been working in the customer care industry for over 4 years.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative and Communication

Jackson Tshabalala
01.2019 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

driver code 10

Soncar security systems
01.2021 - 06.2022
  • 1
  • Good communicating skills 2
  • Hard worker 3
  • Code 10 drivers license 4
  • Optimistic candid and very responsible 5
  • We'll behaved and a person of a strong character

Education

Grade 12 - High school

Lenasia south secondary school
Johannesburg South, Gauteng
07.2024

Skills

  • Good listener
  • Computer skills
  • Life sciences lecturing
  • Maintenance
  • Food preparation
  • Leadership
  • Driving

Certification

Code 10, P (Passenger vehicles) - N (Tank vehicles) - H (Hazardous Materials) - X (Tank + Hazardous)

Languages

English
Bilingual or Proficient (C2)

Timeline

driver code 10

Soncar security systems
01.2021 - 06.2022

Customer Service Representative and Communication

Jackson Tshabalala
01.2019 - 07.2024

Grade 12 - High school

Lenasia south secondary school

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Sibongile Tshabalala