Sibongile Sishuba
Professional Service
Johannesburg
Summary
Dedicated Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. My key strengths lie in my determination and passion to succeed and in ability to solve a wide variety of customer related problems. My other strongest points are the ability to perform all assigned duties in a way that exceeds the original objective. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
Work History
Vehicle Recovery Support Specialist
Planet42
9 2021 - Current
- Responding to customer queries in a timely and accurate manner, via Email, WhatsApp chat and Calls
- Monitor customer complaints on social media and reach out to provide assistance
- Leading in Repossession of vehicle.
- Communicating with Repossession agents, Towing companies, Workshop and Dealerships, and South African Police.
- Assisting clients with Insurance queries and claims procedures
- Following up with clients with regards to payments and collecting outstanding instalments.
- Uploading all vehicle details onto all relevant platforms
- Scheduling tracker fitments on vehicle
- Manually capturing data from applications
- Verifying and validating FICA documentation
- Verifying vehicle details provided by dealerships on Transunion
- Detecting fraudulent documents and flagging client
24hr Breakdown Customer Administrator
Eqstra Fleet Management
07.2017 - 08.2020
- Assist in 24/7 emergencies inbound call centre
- I assist client with any breakdown, and take accurate notes of conversations with customers, and dispatch service providers to the clients in need of their services
- As a dispatcher I find out where motorists are stranded and collect details about their disabled vehicles
- An emergency road technician is sent out to start up vehicles or tow them to garages for repair
- Provide assistance to the Claims Department as required
- Collecting accurate information and documents to proceed with a claim
- Processing new insurance claims notification
- Handling any complaints associated with a claim
- Identifying reasons why full payment may not be made
- Monitoring the progress of a claim
- I also advise motorists on how to stay safe until help arrives
- Logging of insurance claims for accident management
- Respond to GPS tracking and dispatch emergency assistance where needed.
Home Loans and Vehicle and Asset Finance Consultant
Standard Bank
02.2015 - 12.2016
- Assist in inbound call centre
- The Home loans and Vehicle Assets Finance consultant makes sure that the applicant has understood all the terms and conditions involved while applying
- I collect the details of the clients' financial records and makes sure that all the queries related to the processing of loans have been answered
- I calculate the payments that need to be done and communicate them that it should be done as per the assigned schedule
- Maintain professional and healthy relationship with the prospective clients who will prove to be of great help while selling cross sectional additional financial services and products
- Assist all mortgage loans for all customer bases and maintain professional relationships with all customers
- Handle customer complaints and take appropriate action to resolve them
- Assist with Natis for Vehicle clients
- Admin- formulating and providing clients with account statements, paid up letter, delinquency letter, checking all required documentations
- Assist with property details, application progress, loan details, interest rate, debit order details, attorney information, repayment structure, bond calculator-qualifier, cancellations of bond.
Customer Service Consultant and 2ic
Edcon
08.2011 - 02.2015
- Taking inbound calls in a professional manner
- Ensure queries, complaints, concerns resolved or escalated as per procedure
- Ensure that clients’ needs are met according to their expectations
- Deliver a high-quality customer experience and service
- Handles complaint management, takes escalated calls, and escalates calls as needed
- Identifying requirements for performance support to ensure that the agents have access to critical information and systems to facilitate the fast and accurate resolution of customers issues
- Assist with overall productivity of agents
- Maintains customer records by updating account information
- Capturing information on system
- Have full knowledge of all products and service as to introduces to customers
- Capturing overtime, attendance of agents.
Site Administrator
Lefa Financial Services
07.2009 - 06.2010
- Typing of minutes, memorandums and various reports from handwritten drafts
- Provide admin support with tender documents and project administration
- Capturing and coordinating of timesheets
- General administration duties (filing, emails, copies, binding of documents)
- Diary management
- Arrange meeting venues and facilities.
Education
Certificate in MS Office -
Jeppe College of Commerce and Computer Studies
Grade 12 (Matric) - undefined
Zakariyya Park Combined School
National Diploma in Marketing Management -
IMM (GSM) - Institute of Marketing Management (Graduate School of Marketing)
Bachelor of Philosophy (BPHIL) Honours in Marketing Management - Marketing
IMM (GSM) - Institute of Marketing Management (Graduate School of Marketing)
Johannesburg, South Africa 04.2001 - 04.2019
Skills
Written Communication
Problem-solving aptitude
Analytical Thinking
Time Management
Investigation techniques
Organizational Skills
Adaptability and Flexibility
Interpersonal Communication
Team Collaboration
Client Relationship Building
Attention to Detail
Accomplishments
- Certificate in Home Loans and Vehicle and Assets Finance – Standard bank 2016
- Certificate in Bible studies – Johannesburg Bible College 2019
Driving License
Code 8
Professional Development
- Edcon training
- Customer service
- New accounts
- Collections
- Telesales
- Business numeracy
- Consumer Protection Act (CPA)
- Leadership skills
- FAIS non-advisory
- FICA
Personal Information
- Date of Birth: 06/28/89
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Planet42, Seipati, HR Officer, seipati@planet42.com
- Eqstra, Mr. Granville Green, Manager, GGreen@eqstrafleet.co.za, 0114587865, 0724678363
- Eqstra, Petunia Makama, Supervisor, 083 749 2634 / 082 756 8743
- Standard Bank, HR (People first), 086 112 3444
- Standard Bank, Radia Barns, Team Leader Standard bank, Radia.Barnes@standardbank.co.za, 082 502 0274, 010 249 4863
- Edcon, Lerapela Lehong, Team Manager Edcon, llehong@edcon.co.za, (011) 498 8100, 073 348 0089
Timeline
24hr Breakdown Customer Administrator
Eqstra Fleet Management
07.2017 - 08.2020
Home Loans and Vehicle and Asset Finance Consultant
Standard Bank
02.2015 - 12.2016
Customer Service Consultant and 2ic
Edcon
08.2011 - 02.2015
Site Administrator
Lefa Financial Services
07.2009 - 06.2010
Bachelor of Philosophy (BPHIL) Honours in Marketing Management - Marketing
IMM (GSM) - Institute of Marketing Management (Graduate School of Marketing)
04.2001 - 04.2019
Vehicle Recovery Support Specialist
Planet42
9 2021 - Current
Certificate in MS Office -
Jeppe College of Commerce and Computer Studies
Grade 12 (Matric) - undefined
Zakariyya Park Combined School
National Diploma in Marketing Management -
IMM (GSM) - Institute of Marketing Management (Graduate School of Marketing)
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