Sibongile Nzuza
Survey Administrator
Johannesburg
Summary
Dynamic professional with a proven track record at Alpachino, skilled in data collection and confidentiality. Recognized for enhancing customer satisfaction and fostering teamwork as an Assistant Manager. Adept at problem-solving and effective communication, consistently achieving goals while maintaining high ethical standards. Committed to driving success through collaboration and innovative thinking.
Overview
18
18
years of professional experience
Work History
Survey Administrator
Alpachino
11.2022 - 11.2025
- Adhered to strict confidentiality practices, safeguarding sensitive respondent information at all times.
- Coded data from participant interviews.
- Supported the development of training materials on best practices for administering surveys effectively.
Driver
Takealot.com
01.2020 - 10.2022
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Assistant Manager
Jam Clothing
02.2018 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
John Craig
03.2015 - 01.2018
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
Miladys
03.2010 - 02.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Bank Teller
First National Bank
01.2008 - 12.2009
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Education
No Degree - Health And Safety Management
IQ Academy
Johannesburg, South Africa 04.2001 -
No Degree - Computer Literacy
CNS Communications
Johannesburg, South Africa 04.2001 -
No Degree - Business Administration And Management
Unisa
Pietermaritzburg, South Africa 04.2001 -
High School Diploma -
U
Greytown, South Africa 04.2001 -
Skills
Ethics and confidentiality
Sampling techniques
Data collection
Questionnaire development
Quick-learning
Teamwork
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Customer engagement
Time management
Problem-solving abilities
Team leadership
Verbal communication
Creative thinking
Excellent communication
Decision-making
Self motivation
Time management abilities
Adaptability and flexibility
Verbal and written communication
Critical thinking
Computer proficiency
Team building
Reliability
Timeline
Survey Administrator
Alpachino
11.2022 - 11.2025
Driver
Takealot.com
01.2020 - 10.2022
Assistant Manager
Jam Clothing
02.2018 - 12.2019
Assistant Manager
John Craig
03.2015 - 01.2018
Sales Associate
Miladys
03.2010 - 02.2015
Bank Teller
First National Bank
01.2008 - 12.2009
No Degree - Health And Safety Management
IQ Academy
04.2001 -
No Degree - Computer Literacy
CNS Communications
04.2001 -
No Degree - Business Administration And Management
Unisa
04.2001 -
High School Diploma -
U
04.2001 -