Sibongile Nhlapho
Levies Clerk
Soweto,Johannesburg
Summary
A dedicated and results-driven banking professional with over a decade of experience in customer service, sales, and relationship management. Passionate about building strong client relationships, optimizing financial solution, and ensuring seamless service delivery. Adept at problem-solving, team collaboration, and strategic planning to enhance customer satisfaction and business growth
Overview
9
9
years of professional experience
Work History
Relationship Manager
Fnb
President Street West, Johannesburg
11.2010 - 08.2012
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Ensured seamless service interactions through proactive problem-solving and dependable resolutions.
Sales and Service Coordinator
Fnb
President Street West, Johannesburg
11.2008 - 04.2010
- Organized regular meetings with clients to review performance metrics and discuss areas for improvement or expansion.
- Participated actively in networking events/industry conferences representing the organization professionally.
- Monitored competitor activities, keeping abreast of industry developments affecting potential business opportunities.
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
- Analyzed sales trends to identify opportunities for growth and improvement in outreach efforts.
- Contributed to the creation of quarterly reports highlighting team achievements and areas requiring attention.
- Implemented cross-selling techniques to maximize revenue from existing clients while providing valuable solutions.
Teller Coordinator
Fnb
President Street West, Johannesburg
05.2008 - 10.2008
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained accurate records of daily transactions, promoting transparency and accountability within the team.
- Reduced wait times for customers through efficient queue management and resource allocation.
- Increased accuracy in transaction processing by conducting thorough audits and reconciliations.
- Trained and coached Number tellers on banking operations to provide exceptional customer service.
Sales and Service Representative
Fnb
Melville, Johannesburg
09.2006 - 04.2008
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Drove team revenue totals by bringing in top sales numbers.
Teller
Fnb
Hillfox, Johannesburg
02.2004 - 08.2006
- Ensured swift transaction processing to shorten customer wait periods.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Implemented efficient cash handling methods for balanced tills.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Maintained accurate records of customer transactions in line with bank procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Diploma - Banking And Finance
Cida City Campus
Johannesburg 05.2006
Skills
- Sales and Service
- Maintaining Customer Relationships
- Product knowledge
- Privacy and confidentiality
- Problem Solving
- Communication
- Time management and team work
Timeline
Relationship Manager
Fnb
11.2010 - 08.2012
Sales and Service Coordinator
Fnb
11.2008 - 04.2010
Teller Coordinator
Fnb
05.2008 - 10.2008
Sales and Service Representative
Fnb
09.2006 - 04.2008
Teller
Fnb
02.2004 - 08.2006
Diploma - Banking And Finance
Cida City Campus
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