Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Sibongile Ndaba

Buccluech

Summary

Results-driven Sales Administrative Assistant with over 4 years of experience in the Railway Engineering and Manufacturing Industry. Proficient in Excel, database management, and document processing. Excels at effectively communicating with clients, adapting to new challenges, and eagerly acquiring new skills to support growth in a fast-paced environment. Possesses strong interpersonal communication skills, both verbal and written. Dedicated to delivering exceptional results and fostering positive relationships with stakeholders.

Overview

6
6
years of professional experience

Work History

Sales Administrative Assistant

Voestalpine VAE SA (PTY) Ltd
04.2020 - 11.2024
  • Company Overview: Railway Engineering & Manufacturing Industry
  • Received RFQs, and prepared detailed and accurate quotations along with technical information required in line with company procedures and standards.
  • Received and processed purchase orders, issued customer proforma invoices, and followed up on delayed payments.
  • Verified orders, including customers' personal information and payment details.
  • Attended to queries and ensured client emails and telephone calls were responded to within a reasonable time frame.
  • Maintained an up-to-date database for customer orders and information.
  • Coordinated order expediting, production updates, and delivery scheduling through effective internal communication.
  • Managed client portals ( Incl Ariba, Coupa) for seamless PO and RFQ handling.
  • Established strong relationships with clients through regular communication, fostering trust and loyalty.
  • Assisted in creating compelling marketing materials that showcased product features and benefits, driving customer interest.
  • Enhanced team productivity by providing training and support to new sales administrators, ensuring smooth integration into their roles.
  • Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, Logistics, and Finance departments.
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Organized filing of quotations and sales order documentation.
  • Applied organizational skills to priorities workload and consistently met the tightest deadlines.
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Contributed to sales goals by consistently meeting or exceeding personal sales targets.
  • Organized sales area and work station at national conferences to showcase products and boost sales.
  • Generated and compiled monthly sales reports to help upper management make effective decisions and sales plans.
  • Prepared export quotations including the favorable incoterms.
  • Managed the accurate preparation of all exports documentation including commercial invoices, packing lists, certificates of origin, and SADC documents for seamless customs clearance.
  • Facilitated clear communication between suppliers, customers, and transportation providers, ensuring all parties were well-informed throughout the export process.
  • Coordinated closely with the finance team to ensure accurate invoicing and payment allocation of clients while adhering to international trade agreements.
  • Maintained accurate records of all export transactions, ensuring easy information retrieval when required for auditing.
  • Contributed to facilitating the efficient administration of bids and the production of final bid documents.
  • Managed strict deadlines for multiple projects, maintaining a high level of quality and attention to detail.
  • Enhanced win rate for tenders by conducting thorough research and crafting compelling proposals.
  • Accelerated response times to tender queries by establishing an internal database of frequently asked questions and answers.
  • Contributed to regular post-tender reviews to identify areas for improvement and optimize future bid strategies.
  • Maintained accurate records of all tender bids, ensuring easy reference and analysis for future bid opportunities.
  • Railway Engineering & Manufacturing Industry

Receptionist/Office Assistant

voestalpine VAE SA
02.2019 - 03.2020
  • Managed a multi-line switchboard telephone with promptness and accuracy.
  • Delivered great customer service, warmly greeting and efficiently directing clients and visitors.
  • Promptly informed company personnel upon guest arrival, ensuring seamless communication.
  • Monitored office stationery supplies.
  • Compiled, bounded, and distributed company documentation.
  • Managed incoming and outgoing mail, ensuring timely distribution to recipients.
  • Coordinated local and international courier services, meeting organizational needs.
  • Accurately received, logged, and processed deliveries and documents.
  • Efficiently prepared and captured sales quotations, following departmental guidelines.
  • Systematically assigned reference numbers to quotations, maintaining procedural integrity.
  • Organized and maintained files in accordance with company policies.
  • Strictly maintained confidentiality of sensitive information.
  • Provided dedicated administrative support to the Sales Department.

Education

B Com Degree - Supply Chain Management

Regent Business School
11.2024

Certificate in Successful Importing and Exporting - Incoterms 2020

AstroTech Learning
10.2021

Certificate in Business Administration - undefined

CBM training
12.2020

N6 Higher Certificate - Public Management

Sedibeng Tvet college
12.2014

Skills

  • Client Relationship Management & Support
  • Product Knowledge
  • Microsoft Excel
  • Task Prisonization
  • Multitasking
  • ERP systems
  • Technical acumen
  • Sales support
  • Sales tracking
  • Sales reporting

Languages

English
IsiZulu
Sotho

Additional Information

  • Served as a primary Point of Contact for key Export clients:
  • Managed client inquiries and successfully prepared and submitted Export tender proposals, resulting in a 12 million ZAR contract award.
  • Facilitated the export processes to ensure the timely delivery of material and seamless logistics
  • Oversaw tendering and procurement for critical maintenance materials required for projects, ensuring deadlines are met.
  • Prepared tender proposals and received orders valued at over 20 million ZAR.
  • Assisted sales management in preparing competitive mega tenders for railway materials, strengthening client relationships, and ensuring high-quality submissions.



Timeline

Sales Administrative Assistant

Voestalpine VAE SA (PTY) Ltd
04.2020 - 11.2024

Receptionist/Office Assistant

voestalpine VAE SA
02.2019 - 03.2020

Certificate in Successful Importing and Exporting - Incoterms 2020

AstroTech Learning

Certificate in Business Administration - undefined

CBM training

N6 Higher Certificate - Public Management

Sedibeng Tvet college

B Com Degree - Supply Chain Management

Regent Business School

Similar Profiles

CREATE PROFILE
Sibongile Ndaba