Sibongile Mpakati
Cape Town
Summary
Quality Assurance Supervisor with extensive experience at Premier Blue Ribbon, specializing in process improvement and effective resolution of customer complaints. Proven ability to lead teams and implement quality management systems, ensuring compliance with ISO standards. Strong focus on cross-functional collaboration to enhance product quality and operational efficiency. Detail-focused Quality Assurance Supervisor known for high productivity and efficient task completion. Possess specialized skills in process improvement, regulatory compliance, and risk management. Excel in critical thinking, problem-solving, and leadership to ensure quality standards are not only met but surpassed. Utilize effective communication and organizational abilities to lead teams towards achieving excellence in quality assurance objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Assurance Supervisor
Premier ,Blue Ribbon
Cape Town
06.2015 - Current
- Evaluated suppliers' performance against contractual agreements.
- Identified process improvements which could reduce costs or improve customer satisfaction.
- Participated in internal and external audits as needed.
- Monitored production processes for efficiency and accuracy.
- Managed documentation control systems for tracking changes in design documents.
- Investigated customer complaints regarding product quality.
- Supervised a team of Quality Control Inspectors and Technicians.
- Researched new technologies for improving product quality.
- Provided guidance to staff on best practices in quality assurance methods.
- Verified that all customer orders met required specifications prior to shipment.
- Maintained accurate records of all inspection activities performed.
- Adhered to safety regulations during inspections.
- Conducted regular audits to ensure compliance with quality standards.
Laboratory Technician
Premier FMCG
Cape Town, Western Cape, South Africa
01.2015 - 12.2015
- Identified potential problems during testing process and took corrective action as necessary.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Prepared reagents and solutions according to established protocols.
- Conducted quality control testing on incoming materials to ensure accuracy of result
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Recorded known control values from technical instruments to boost reliability and accuracy in test results reporting.
- Handled administrative tasks for laboratory staff and overall operations.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Implemented and adhered to laboratory safety protocols, including the proper disposal of hazardous materials.
Education
Diploma - Environmental Management
Cape Peninsula University of Technology
Cape Town, South Africa12.2013
Skills
- Process improvement and quality control
- Customer complaint resolution
- Admin processes such as (minutes writing, report writing and setting appointments)
- Data collecting and analyzing through power point, excel
- Safety compliance and procedures
- Internal auditing and corrective actions
- Employee training and development
- Implementation of emergency preparedness
- Quality management systems
- ISO standards compliance
- Cross-functional collaboration
- Auditing techniques and methodologies
- Risk management practices
- Decision-making skills
References
- Pontso Rankwe, Bakery Quality Manager, 072-728-5629, PRankwe@Premierfoods.com
- Winston Jansen, Bakery Production Shift Manager, Winston.Jansen@premierfoods.com, 071-593-7438
- Kashiefa Fereira Bakery Assistant Risk Manager 074 034 7798 , KFereira@premierfoods.com
Languages
- English, speaking and writing
- Xhosa, speaking and writing
Personal Information
Title: Food Safety Coordinator
Affiliations
- In 2016, I became a health and safety representative
- In 2023, I became a First Aid Rep till present
- I have hosted a World Food Safety Awareness Day with success for the site
- I have been running FSSC 22000 pre-requisite programs training for the past nine years
- I have successfully taken a lead in the third-party and internal audits for the past three consecutive years
- I have opened a successful food safety communication platform
- For the past four years since the company partnered with SETA, I became a mentor for food tech, consumer science, and biotechnology graduate interns
Certification
BASICS OF BREAD MAKING
FOOD SAFETY FOR MANAGERS
FSSC 22000 system certification
LEAN SIX SIGMA YELLOW BELT
INTERNAL AND SUPPLIER AUDITING PRACTICES
FOOD SAFETY CULTURE TRAINING
FSSC 22000 VS 6 IMPLEMENTATION
Languages
Xhosa
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Quality Assurance Supervisor
Premier ,Blue Ribbon
06.2015 - Current
Laboratory Technician
Premier FMCG
01.2015 - 12.2015
Diploma - Environmental Management
Cape Peninsula University of Technology
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