Sibongile Malinga
Administrator
Sebokeng
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Outbound Call Center Agent
Mtn
Gauteng
10.2023 - Current
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
- Executed outbound Type calls and converted Number% of calls into sales.
Administrative Assistant
Thabang Nhlapo Internet Cafe
Gauteng
01.2017 - 04.2018
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
High School - Life Sciences,business Studies,Consumers,math Lit
Riverside High School
Three Rivers 04.2010 - 04.2015
Hospitality - Nutrition, Applied Management
Sedibeng Tvet
Vanderbijlpark 01.2016 - 04.2018
Skills
Workforce Management
Salesforce
Continuous Improvement
Goal-Oriented
Call Routing
Customer Relationship Building
Call Scheduling
Script Reading
Customer Inquiry and Response
Timeline
Outbound Call Center Agent
Mtn
10.2023 - Current
Administrative Assistant
Thabang Nhlapo Internet Cafe
01.2017 - 04.2018
Hospitality - Nutrition, Applied Management
Sedibeng Tvet
01.2016 - 04.2018
High School - Life Sciences,business Studies,Consumers,math Lit
Riverside High School
04.2010 - 04.2015